Desktop: Agent cannot sign in

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(Created page with "== Agent cannot sign in to the desktop == {| border="1" |- ! '''Problem Summary''' | The agent cannot sign in to the desktop |- ! '''Error Message''' | Finesse is out of servi...")
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Revision as of 20:56, 4 January 2012

Agent cannot sign in to the desktop

Problem Summary The agent cannot sign in to the desktop
Error Message Finesse is out of service. Please try again or contact the administrator.
Possible Cause Finesse is out of service.
Recommended Action Try to sign in to the desktop on the alternate Finesse server. If Finesse goes out of service after an agent is already signed in, the browser is automatically directed to the desktop on the alternate Finesse server.
Release Release 8.5(3)
Associated CDETS # None.


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