Desktop: Agent State Spontaneous Change to Not Ready - Revision history

Kemacdon at 14:18, 5 July 2011

2011-07-05T14:18:58Z

← Older revision		Revision as of 14:18, 5 July 2011
Line 13:		Line 13:
	\|-		\|-
	! '''Recommended Action'''		! '''Recommended Action'''
-	\| This is a temporary condition and should be resolved ~~after~~ the agent signs out and then signs back in.	+	\| This is a temporary condition and should be resolved if the agent signs out and then signs back in.
	\|-		\|-
	! '''Release'''		! '''Release'''

Kemacdon at 14:15, 5 July 2011

2011-07-05T14:15:29Z

← Older revision		Revision as of 14:15, 5 July 2011
Line 13:		Line 13:
	\|-		\|-
	! '''Recommended Action'''		! '''Recommended Action'''
-	\| This is a temporary condition and should ~~resolve when~~ the agent signs out and then signs back in.	+	\| This is a temporary condition and should be resolved after the agent signs out and then signs back in.
	\|-		\|-
	! '''Release'''		! '''Release'''

Cchetty: 1 revision

2010-12-13T17:41:32Z

1 revision

← Older revision

Revision as of 17:41, 13 December 2010

Rfarber at 20:21, 18 October 2010

2010-10-18T20:21:38Z

New page

== Desktop: Agent State Spontaneous Change to Not Ready ==

{| border="1"
|-
! '''Problem Summary'''
| The agent is signed in and engaged in operations when the Agent State changes to Not Ready.
|-
! '''Error Message'''
| None
|-
! '''Possible Cause'''
| This can happen when the Agent PG recycles or when there is a reconnect between CTIServer and the PIM, or between the PIM and OPC, or between OPC and the router. While the call might be maintained, the Agent State changes to Not Ready.
|-
! '''Recommended Action'''
| This is a temporary condition and should resolve when the agent signs out and then signs back in.
|-
! '''Release'''
| Release 8.5(1)
|-
! '''Associated CDETS #'''
| None'''
|-
|}

[[Category:Cisco Finesse, Release 8.5]]