Desktop: Agent Password Required for Sign In - Revision history

Dosproul: 1 revision

2012-01-04T20:56:58Z

1 revision

← Older revision

Revision as of 20:56, 4 January 2012

Lobruce: Added release 8.5(3)

2011-12-15T18:03:29Z

Added release 8.5(3)

← Older revision		Revision as of 18:03, 15 December 2011
Line 1:		Line 1:
-	== Desktop: Agent Password Required for Sign In ==	+	== Desktop: Agent Password Required for Sign In ==

	{\| border="1"		{\| border="1"
	\|-		\|-
-	! '''Problem Summary'''	+	! '''Problem Summary'''
-	\| The agent enters an ID and extension but no password on the Cisco Finesse Sign In page. The agent then clicks Sign In. The screen displays a message that "The Desktop is connecting ... ", but the desktop does not open.	+	\| The agent enters an ID and extension but no password on the Cisco Finesse Sign In page. The agent then clicks Sign In. The screen displays a message that "The Desktop is connecting ... ", but the desktop does not open.
	\|-		\|-
-	! '''Error Message'''	+	! '''Error Message'''
-	\| None	+	\| None.
	\|-		\|-
-	! '''Possible Cause'''	+	! '''Possible Cause'''
-	\| The agent was created in Unified CCE with no password. Agent Password is an optional field in Unified CCE configuration. It is a ''required field'' for Cisco Finesse.	+	\| The agent was created in Unified CCE with no password. Agent Password is an optional field in Unified CCE configuration. It is a ''required field'' for Cisco Finesse.
	\|-		\|-
-	! '''Recommended Action'''	+	! '''Recommended Action'''
-	\| Launch ~~the~~ Unified CCE Configuration Manager. Open Agent Explorer. Locate the agent from the list of agents in the left pane. See the corresponding Agent tab on the right pane. Enter a password for this agent and save the record. Cisco Finesse will recognize the password instantly.	+	\| Launch Unified CCE Configuration Manager. Open Agent Explorer. Locate the agent from the list of agents in the left pane. See the corresponding Agent tab on the right pane. Enter a password for this agent and save the record. Cisco Finesse will recognize the password instantly.
	\|-		\|-
-	! '''Release'''	+	! '''Release'''
-	\| Release 8.5(1).	+	\| Release 8.5(1), Release 8.5(3)
-	\|-	+
-	~~! '''Associated CDETS #'''~~	+
-	~~\| None'''~~	+
	\|-		\|-
		+	! '''Associated CDETS #'''
		+	\| None.
	\|}		\|}

-		+	[[Category:Cisco_Finesse,_Release_8.5]]
-	[[Category:~~Cisco Finesse~~, ~~Release 8~~.5]]	+

Kemacdon at 14:10, 5 July 2011

2011-07-05T14:10:04Z

← Older revision		Revision as of 14:10, 5 July 2011
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	\|-		\|-
	! '''Recommended Action'''		! '''Recommended Action'''
-	\| Launch Unified CCE Configuration Manager. Open Agent Explorer. Locate the agent from the list of agents in the left pane. See the corresponding Agent tab on the right pane. Enter a password for this agent and save the record. Cisco Finesse will recognize the password instantly.	+	\| Launch the Unified CCE Configuration Manager. Open Agent Explorer. Locate the agent from the list of agents in the left pane. See the corresponding Agent tab on the right pane. Enter a password for this agent and save the record. Cisco Finesse will recognize the password instantly.
	\|-		\|-
	! '''Release'''		! '''Release'''

Kemacdon at 14:08, 5 July 2011

2011-07-05T14:08:54Z

← Older revision		Revision as of 14:08, 5 July 2011
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	\|-		\|-
	! '''Possible Cause'''		! '''Possible Cause'''
-	\| The agent was created in Unified CCE with no password. Agent Password is an optional field in Unified CCE configuration. It is a ''required field'' for Cisco Finesse.	+	\| The agent was created in Unified CCE with no password. Agent Password is an optional field in Unified CCE configuration. It is a ''required field'' for Cisco Finesse.
	\|-		\|-
	! '''Recommended Action'''		! '''Recommended Action'''

Kemacdon at 18:41, 4 July 2011

2011-07-04T18:41:06Z

← Older revision		Revision as of 18:41, 4 July 2011
Line 4:		Line 4:
	\|-		\|-
	! '''Problem Summary'''		! '''Problem Summary'''
-	\| The agent enters an ID and extension but no password on the Cisco Finesse Sign In page ~~and~~ then clicks Sign In. The screen displays a message that "The Desktop is connecting ... ", but the desktop does not open.	+	\| The agent enters an ID and extension but no password on the Cisco Finesse Sign In page. The agent then clicks Sign In. The screen displays a message that "The Desktop is connecting ... ", but the desktop does not open.
	\|-		\|-
	! '''Error Message'''		! '''Error Message'''

Cchetty: 1 revision

2010-12-13T17:41:32Z

1 revision

← Older revision

Revision as of 17:41, 13 December 2010

Conrchan: /* Desktop: Agent Password Required for Sign In */

2010-12-03T23:31:43Z

Desktop: Agent Password Required for Sign In

New page

== Desktop: Agent Password Required for Sign In ==

{| border="1"
|-
! '''Problem Summary'''
| The agent enters an ID and extension but no password on the Cisco Finesse Sign In page and then clicks Sign In. The screen displays a message that "The Desktop is connecting ... ", but the desktop does not open.
|-
! '''Error Message'''
| None
|-
! '''Possible Cause'''
| The agent was created in Unified CCE with no password. Agent Password is an optional field in Unified CCE configuration. It is a ''required field'' for Cisco Finesse.
|-
! '''Recommended Action'''
| Launch Unified CCE Configuration Manager. Open Agent Explorer. Locate the agent from the list of agents in the left pane. See the corresponding Agent tab on the right pane. Enter a password for this agent and save the record. Cisco Finesse will recognize the password instantly.
|-
! '''Release'''
| Release 8.5(1).
|-
! '''Associated CDETS #'''
| None'''
|-
|}

[[Category:Cisco Finesse, Release 8.5]]