Desktop: Agent Password Required for Sign In
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- | == Desktop: Agent Password Required for Sign In == | + | == Desktop: Agent Password Required for Sign In == |
{| border="1" | {| border="1" | ||
|- | |- | ||
- | ! '''Problem Summary''' | + | ! '''Problem Summary''' |
- | | The agent enters an ID and extension but no password on the Cisco Finesse Sign In page. The agent then clicks Sign In. The screen displays a message that "The Desktop is connecting ... ", | + | | The agent enters an ID and extension but no password on the Cisco Finesse Sign In page. The agent then clicks Sign In. The screen displays a message that "The Desktop is connecting ... ", but the desktop does not open. |
|- | |- | ||
- | ! '''Error Message''' | + | ! '''Error Message''' |
- | | None | + | | None. |
|- | |- | ||
- | ! '''Possible Cause''' | + | ! '''Possible Cause''' |
- | | The agent was created in Unified CCE with no password. Agent Password is an optional field in Unified CCE configuration. It is a ''required field'' | + | | The agent was created in Unified CCE with no password. Agent Password is an optional field in Unified CCE configuration. It is a ''required field'' for Cisco Finesse. |
|- | |- | ||
- | ! '''Recommended Action''' | + | ! '''Recommended Action''' |
- | | | + | | Launch Unified CCE Configuration Manager. Open Agent Explorer. Locate the agent from the list of agents in the left pane. See the corresponding Agent tab on the right pane. Enter a password for this agent and save the record. Cisco Finesse will recognize the password instantly. |
|- | |- | ||
- | ! '''Release''' | + | ! '''Release''' |
- | | Release 8.5(1). | + | | Release 8.5(1), Release 8.5(3) |
- | + | ||
- | + | ||
- | + | ||
|- | |- | ||
+ | ! '''Associated CDETS #''' | ||
+ | | None. | ||
|} | |} | ||
- | + | [[Category:Cisco_Finesse,_Release_8.5]] | |
- | [[Category: | + |
Latest revision as of 20:56, 4 January 2012
Desktop: Agent Password Required for Sign In
Problem Summary | The agent enters an ID and extension but no password on the Cisco Finesse Sign In page. The agent then clicks Sign In. The screen displays a message that "The Desktop is connecting ... ", but the desktop does not open. |
---|---|
Error Message | None. |
Possible Cause | The agent was created in Unified CCE with no password. Agent Password is an optional field in Unified CCE configuration. It is a required field for Cisco Finesse. |
Recommended Action | Launch Unified CCE Configuration Manager. Open Agent Explorer. Locate the agent from the list of agents in the left pane. See the corresponding Agent tab on the right pane. Enter a password for this agent and save the record. Cisco Finesse will recognize the password instantly. |
Release | Release 8.5(1), Release 8.5(3) |
Associated CDETS # | None. |