Deploying Availabilty and IM Functionality

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Back to configuration example overview page: Sample Configuration Workflow for Deploying Cisco Unified Presence with Cisco Unified Personal Communicator

In this module , we will demonstrate how to set up and verify a basic availability and IM deployment. This will allow your CUPC users to add contacts, view user availability, receive incoming IMs, initiate outgoing IMs and participate in group chat rooms. Assumptions:

  • CUP is installed
  • CUCM is installed
  • Active Directory is installed
  • Postgres is installed and configured as per....


Creating your Users on Active Directory

Create the users Charles Holland, Sue Miller and Neena Patel on the Active Directory server.

The steps below show you how to create the user Charles Holland. Repeat these steps to create users Sue Miller and Neena Patel.

Before You Begin: Create the branch in Active Directory, and create an ExampleUsers folder.

Right-click on the ExampleUsers folder in the branch, and select New > User.


Create the user Charles Holland.


Define a password for the user Charles Holland.


Select Finish to save the user data for Charles Holland.


Right-click on the user Charles Holland to edit the user properties.


In the General tab, define a telephone number and email address for user Charles Holland.


In the Telephones tab, define a mobile number for Charles Holland (if required).


In the Organization tab, define the organizational details for user Charles Holland.


Repeat the steps above to create users Sue Miller and Neena Patel on Active Directory.

Creating the LDAP Search Account on Active Directory

You must create an LDAP search account in Active Directory. This is a basic user account which the CUPC client uses to authenticate when searching the AD server using LDAP.

Right-click on the Users folder in the branch, and select New > User.


Create the LDAP search user.


Create a password for the LDAP search user.


When you save the LDAP search user, the new user entry will appear in the main Users folder.


Activating and Verifying Services on Cisco Unified Communication Manager

On Cisco Unified Communication Manager, select Tools > Service Activation in the Serviceability GUI. Activate the service indicated below.



Select Tools > Control Center - Feature Services. Verify that these services are now running.


Select Tools > Control Center - Network Services. Verify that these services are now running.


Configuring LDAP Integration on Cisco Unified Communications Manager

Enable LDAP Synchronization on Cisco Unified Communications Manager to sync your users from Active Directory. On Cisco Unified Communications Manager, select System > LDAP > LDAP System in the Administration GUI.


Configure your LDAP Directory. On Cisco Unified Communications Manager, select System > LDAP > LDAP Directory in the Administration GUI. Select Add New. Accept the information messages that display.



Configure the LDAP server credentials.


Configure the LDAP synchronization settings.


Configure the LDAP server information, and then save your configuration.


Select Perform Full Sync Now to synchronize the user information from Active Directory to CUCM.



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