Deploying Availabilty and IM Functionality

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'''Back to Configuration Examples Page:''' [[Configuration Examples]]
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<span style="color:#FA5858"> '''This configuration example is under construction. Please feel free to contribute if you are familiar with this deployment!'''</span>
In this module , we will demonstrate how to set up and verify a basic availability and IM deployment. This will allow your CUPC users to add contacts, view user availability, receive incoming IMs, initiate outgoing IMs and participate in group chat rooms.  
In this module , we will demonstrate how to set up and verify a basic availability and IM deployment. This will allow your CUPC users to add contacts, view user availability, receive incoming IMs, initiate outgoing IMs and participate in group chat rooms.  
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<h1> Active Directory Prerequisites </h1>
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<h2> Create Users on Active Directory </h2>
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<h1> Creating your Users on Active Directory </h1>
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Create the users Charles Holland, Sue Miller and Neena Patel on the Active Directory server.  
Create the users Charles Holland, Sue Miller and Neena Patel on the Active Directory server.  
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Repeat the steps above to create users Sue Miller and Neena Patel on Active Directory.  
Repeat the steps above to create users Sue Miller and Neena Patel on Active Directory.  
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<h1> Creating the LDAP Search Account on Active Directory</h1>
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<h2> Create the LDAP Search Account on Active Directory</h2>
You must create an LDAP search account in Active Directory. This is a basic user account which the CUPC client
You must create an LDAP search account in Active Directory. This is a basic user account which the CUPC client
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[[Image:LDAPUser4.jpg]]
[[Image:LDAPUser4.jpg]]
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<h1>Configure Cisco Unified Communications Manager and Cisco Unified Presence Servers</h1>
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<h1>Activating and Verifying Services on Cisco Unified Communication Manager</h1>
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<h2>Activate and Verify Services on Cisco Unified Communication Manager</h2>
On Cisco Unified Communication Manager, select '''Tools > Service Activation''' in the Serviceability GUI. Activate the service indicated below.  
On Cisco Unified Communication Manager, select '''Tools > Service Activation''' in the Serviceability GUI. Activate the service indicated below.  
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[[Image:ActivateServices7.jpg]]
[[Image:ActivateServices7.jpg]]
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<h1>Configuring LDAP Integration on Cisco Unified Communications Manager</h1>
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<h2>Start the Directory Sync Service on CUCM</h2>
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Select '''Tools > Service Activation''' in the Serviceability GUI, and activate the Cisco DirSync service.
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[[Image:StartDirSync2.jpg]]
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Verify that the Cisco DirSync service is running. Select '''Tools > Control Center – Feature Services'''.
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[[Image:StartDirSync3.jpg]]
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Verify that the Cisco DirSync service has a status of 'Activated'.
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[[Image:StartDirSync4.jpg]]
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<h2>Configure LDAP Integration on Cisco Unified Communications Manager</h2>
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[[Image:EnableLDAPonCUCM2.jpg]]
[[Image:EnableLDAPonCUCM2.jpg]]
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<h1>Enabling Users Capabilities on CUCM</h1>
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<h2>Activating Services on CUP</h2>
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In the Serviceability GUI on CUP, select '''Tools > Service Activation'''. Activate the services shown below.
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[[Image:ActivatingServicesonCUP1.jpg]]
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[[Image:ActivatingServicesonCUP2.jpg]]
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<h1> Set Up Users </h1>
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<h2>Enable Users Capabilities on CUCM</h2>
Select '''System > Licensing > Capabilities Assignment''', and select a user.  
Select '''System > Licensing > Capabilities Assignment''', and select a user.  
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[[Image:EnableUsersCUPCUPC3.jpg]]
[[Image:EnableUsersCUPCUPC3.jpg]]
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<h1>Starting the Directory Sync Service on CUCM</h1>
 
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Select '''Tools > Service Activation''' in the Serviceability GUI, and activate the Cisco DirSync service.
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<h2>Configure LDAP Server and Profile on CUP</h2>
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[[Image:StartDirSync2.jpg]]
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You need to configure the Active Directory details (LDAP server) on CUP. In the Administration GUI, select '''Application > Cisco Unified Personal Communicator > LDAP Server'''.  Select '''Add New'''.  
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Verify that the Cisco DirSync service is running. Select '''Tools > Control Center – Feature Services'''.
 
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[[Image:StartDirSync3.jpg]]
 
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Verify that the Cisco DirSync service has a status of 'Activated'.
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[[Image:ConfiguringLDAPonCUP2.JPG]]
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[[Image:StartDirSync4.jpg]]
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Configure the Active Directory server information as shown below, and save your configuration.
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[[Image:ConfiguringLDAPonCUP3.JPG]]
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<h1>Adding CUP as an Application Server on CUCM</h1>
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Select '''Applications > Cisco Unified Personal Communicator > LDAP Profile'''.
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[[Image:ConfiguringLDAPonCUP4.JPG]]
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Select '''Add New'''.
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[[Image:ConfiguringLDAPonCUP5.JPG]]
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Configure the LDAP Profile as shown below.
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[[Image:ConfiguringLDAPonCUP6.JPG]]
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Check '''Make this the default LDAP Profile for the system'''.
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[[Image:ConfiguringLDAPonCUP7.JPG]]
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Save your LDAP profile configuration.
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[[Image:ConfiguringLDAPonCUP8.JPG]]
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Select '''Add Users to Profile'''.
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[[Image:ConfiguringLDAPonCUP9.JPG]]
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Select '''Find'''.
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[[Image:ConfiguringLDAPonCUP10.JPG]]
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Check users Charles, Sue and Neela, and select '''Add Selected'''.
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[[Image:ConfiguringLDAPonCUP11.JPG]]
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The selected users are now listed as part of the LDAP profile.
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[[Image:ConfiguringLDAPonCUP13.JPG]]
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Save your LDAP profile configuration.
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[[Image:ConfiguringLDAPonCUP12.JPG]]
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<h1> Install and Test Personal Communicator</h1>
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<h2> Install Personal Communicator</h2>
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<h2> Test Directory Search </h2>
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<h1>Advanced IM Deployment</h1>
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<h2>Add CUP as an Application Server on CUCM</h2>
Select '''System > Application Server''' in the Administration GUI, and select '''Add New'''.  
Select '''System > Application Server''' in the Administration GUI, and select '''Add New'''.  
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[[Image:AddingCUPasAppServer4.jpg]]
[[Image:AddingCUPasAppServer4.jpg]]
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<h1>Activating Services on CUP</h1>
 
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In the Serviceability GUI on CUP, select '''Tools > Service Activation'''. Activate the services shown below.
 
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[[Image:ActivatingServicesonCUP1.jpg]]
 
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[[Image:ActivatingServicesonCUP2.jpg]]
 
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<h1>Configuring the External Database on CUP</h1>  
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<h2>Configure the External Database on CUP</h2>  
In order to support the Compliance and/or Persistent Chat functionality in your deployment, you must have deployed an external PostgresSQL database. You must configure the external database details on CUP.  In the Administration GUI, select '''Messaging > External Database Setup > External Databases''', and select '''Add New'''.  
In order to support the Compliance and/or Persistent Chat functionality in your deployment, you must have deployed an external PostgresSQL database. You must configure the external database details on CUP.  In the Administration GUI, select '''Messaging > External Database Setup > External Databases''', and select '''Add New'''.  
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[[Image:ConfiguringChatDbase4.jpg]]
[[Image:ConfiguringChatDbase4.jpg]]
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<h1>Configuring  the Compliance Settings on CUP</h1>
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<h2>Configuring  the Compliance Settings on CUP</h2>
In the Administration GUI, select '''Messaging > Compliance'''. Select '''Message Archiver''' as the compliance server type, and assign the external database ‘tcmadb’ to your CUP node.  
In the Administration GUI, select '''Messaging > Compliance'''. Select '''Message Archiver''' as the compliance server type, and assign the external database ‘tcmadb’ to your CUP node.  
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[[Image:ChatCompliance3.jpg]]
[[Image:ChatCompliance3.jpg]]
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<h1>Configuring Group and Persistent Chat Settings on CUP</h1>
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<h2>Configure Group and Persistent Chat Settings on CUP</h2>
In the Administration GUI, select '''Messaging > Group and Persistent Chat'''. Check '''Enable Persistent Chat''', and configure the chat settings as shown below.  
In the Administration GUI, select '''Messaging > Group and Persistent Chat'''. Check '''Enable Persistent Chat''', and configure the chat settings as shown below.  
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[[Image:ChatPersistent4.jpg]]
[[Image:ChatPersistent4.jpg]]
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<h1>Restarting the Chat Services on CUP</h1>
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<h2>Restart the Chat Services on CUP</h2>
Click on the service notification in the Administration GUI.
Click on the service notification in the Administration GUI.
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[[Image:RestartChatServices5.jpg]]
[[Image:RestartChatServices5.jpg]]
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<h1>Configuring LDAP Server and Profile on CUP</h1>
 
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You need to configure the Active Directory details (LDAP server) on CUP. In the Administration GUI, select '''Application > Cisco Unified Personal Communicator > LDAP Server'''.  Select '''Add New'''.
 
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[[Image:ConfiguringLDAPonCUP2.JPG]]
 
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Configure the Active Directory server information as shown below, and save your configuration.
 
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[[Image:ConfiguringLDAPonCUP3.JPG]]
 
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Select '''Applications > Cisco Unified Personal Communicator > LDAP Profile'''.
 
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[[Image:ConfiguringLDAPonCUP4.JPG]]
 
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Select '''Add New'''.
 
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[[Image:ConfiguringLDAPonCUP5.JPG]]
 
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Configure the LDAP Profile as shown below.
 
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[[Image:ConfiguringLDAPonCUP6.JPG]]
 
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Check '''Make this the default LDAP Profile for the system'''.
 
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[[Image:ConfiguringLDAPonCUP7.JPG]]
 
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Save your LDAP profile configuration.
 
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[[Image:ConfiguringLDAPonCUP8.JPG]]
 
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Select '''Add Users to Profile'''.
 
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[[Image:ConfiguringLDAPonCUP9.JPG]]
 
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Select '''Find'''.
 
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[[Image:ConfiguringLDAPonCUP10.JPG]]
 
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Check users Charles, Sue and Neela, and select '''Add Selected'''.
 
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[[Image:ConfiguringLDAPonCUP11.JPG]]
 
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The selected users are now listed as part of the LDAP profile.
 
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[[Image:ConfiguringLDAPonCUP13.JPG]]
 
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Save your LDAP profile configuration.
 
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[[Image:ConfiguringLDAPonCUP12.JPG]]
 
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<h1>Installing and Configuring CUPC</h1>
 
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<h2>Setting Up the User Photos to Display in CUPC</h2>
 

Latest revision as of 19:42, 25 October 2011

Back to Configuration Examples Page: Configuration Examples

This configuration example is under construction. Please feel free to contribute if you are familiar with this deployment!

In this module , we will demonstrate how to set up and verify a basic availability and IM deployment. This will allow your CUPC users to add contacts, view user availability, receive incoming IMs, initiate outgoing IMs and participate in group chat rooms. Assumptions:

  • CUP is installed
  • CUCM is installed
  • Active Directory is installed
  • Postgres is installed and configured as per the Database Setup Guide for Cisco Unified Presence.


Contents

Active Directory Prerequisites

Create Users on Active Directory

Create the users Charles Holland, Sue Miller and Neena Patel on the Active Directory server.

The steps below show you how to create the user Charles Holland. Repeat these steps to create users Sue Miller and Neena Patel.

Before You Begin: Create the Example.com branch in Active Directory, and create an ExampleUsers folder.

Right-click on the ExampleUsers folder in the Example.com branch, and select New > User.

UsersAD0.jpg

Create the user Charles Holland.

UsersAD1.jpg

Define a password for the user Charles Holland.

UsersAD2.jpg

Select Finish to save the user data for Charles Holland.

UsersAD3.jpg

Right-click on the user Charles Holland to edit the user properties.

UsersAD4.jpg

In the General tab, define a telephone number and email address for user Charles Holland.

UsersAD5.jpg

In the Telephones tab, define a mobile number for Charles Holland (if required).

UsersAD7.jpg

In the Organization tab, define the organizational details for user Charles Holland.

UsersAD6.jpg

Repeat the steps above to create users Sue Miller and Neena Patel on Active Directory.

Create the LDAP Search Account on Active Directory

You must create an LDAP search account in Active Directory. This is a basic user account which the CUPC client uses to authenticate when searching the AD server using LDAP.

Right-click on the Users folder in the Example.com branch, and select New > User.

LDAPUser1.jpg

Create the LDAP search user.

LDAPUser2.jpg

Create a password for the LDAP search user.

LDAPUser3.jpg

When you save the LDAP search user, the new user entry will appear in the main Users folder.

LDAPUser4.jpg

Configure Cisco Unified Communications Manager and Cisco Unified Presence Servers

Activate and Verify Services on Cisco Unified Communication Manager

On Cisco Unified Communication Manager, select Tools > Service Activation in the Serviceability GUI. Activate the service indicated below.

ActivateServices2.jpg

ActivateServices3.jpg

Select Tools > Control Center - Feature Services. Verify that these services are now running.

ActivateServices5.jpg

Select Tools > Control Center - Network Services. Verify that these services are now running.

ActivateServices7.jpg

Start the Directory Sync Service on CUCM

Select Tools > Service Activation in the Serviceability GUI, and activate the Cisco DirSync service.

StartDirSync2.jpg

Verify that the Cisco DirSync service is running. Select Tools > Control Center – Feature Services.

StartDirSync3.jpg

Verify that the Cisco DirSync service has a status of 'Activated'.

StartDirSync4.jpg

Configure LDAP Integration on Cisco Unified Communications Manager


Enable LDAP Synchronization on Cisco Unified Communications Manager to sync your users from Active Directory. On Cisco Unified Communications Manager, select System > LDAP > LDAP System in the Administration GUI.

EnableLDAPSync2.jpg

Configure your LDAP Directory. On Cisco Unified Communications Manager, select System > LDAP > LDAP Directory in the Administration GUI. Select Add New. Accept the information messages that display.

EnableLDAPSync4.jpg

EnableLDAPSync5.jpg

Configure the LDAP server credentials.

EnableLDAPSync6.jpg

Configure the LDAP synchronization settings.

EnableLDAPSync7.jpg

Configure the LDAP server information, and then save your configuration.

EnableLDAPSync8.jpg

Select Perform Full Sync Now to synchronize the user information from Active Directory to CUCM.

EnableLDAPSync9.jpg

EnableLDAPSync10.jpg

Enable LDAP Authentication for the users you sync from Active Directory. Select System > LDAP > LDAP Authentication, and check Use LDAP Authentication for End Users.

EnableLDAPonCUCM2.jpg

Activating Services on CUP

In the Serviceability GUI on CUP, select Tools > Service Activation. Activate the services shown below.

ActivatingServicesonCUP1.jpg

ActivatingServicesonCUP2.jpg


Set Up Users

Enable Users Capabilities on CUCM

Select System > Licensing > Capabilities Assignment, and select a user.

EnableUsersCUPCUPC2.jpg

Assign CUP and CUPC capabilities to the selected user. Perform this procedure for each user.

EnableUsersCUPCUPC3.jpg


Configure LDAP Server and Profile on CUP

You need to configure the Active Directory details (LDAP server) on CUP. In the Administration GUI, select Application > Cisco Unified Personal Communicator > LDAP Server. Select Add New.


ConfiguringLDAPonCUP2.JPG

Configure the Active Directory server information as shown below, and save your configuration.

ConfiguringLDAPonCUP3.JPG

Select Applications > Cisco Unified Personal Communicator > LDAP Profile.

ConfiguringLDAPonCUP4.JPG

Select Add New.

ConfiguringLDAPonCUP5.JPG

Configure the LDAP Profile as shown below.

ConfiguringLDAPonCUP6.JPG

Check Make this the default LDAP Profile for the system.

ConfiguringLDAPonCUP7.JPG

Save your LDAP profile configuration.

ConfiguringLDAPonCUP8.JPG

Select Add Users to Profile.

ConfiguringLDAPonCUP9.JPG

Select Find.

ConfiguringLDAPonCUP10.JPG

Check users Charles, Sue and Neela, and select Add Selected.

ConfiguringLDAPonCUP11.JPG

The selected users are now listed as part of the LDAP profile.

ConfiguringLDAPonCUP13.JPG

Save your LDAP profile configuration.

ConfiguringLDAPonCUP12.JPG

Install and Test Personal Communicator

Install Personal Communicator

Test Directory Search

Advanced IM Deployment


Add CUP as an Application Server on CUCM

Select System > Application Server in the Administration GUI, and select Add New.

AddingCUPasAppServer2.jpg

Select Cisco Unified Presence Server as the application server type.

AddingCUPasAppServer3.jpg

Define the application server entry details as shown below, and save your configuration.

AddingCUPasAppServer4.jpg


Configure the External Database on CUP

In order to support the Compliance and/or Persistent Chat functionality in your deployment, you must have deployed an external PostgresSQL database. You must configure the external database details on CUP. In the Administration GUI, select Messaging > External Database Setup > External Databases, and select Add New.

Note! In the Example Solutions Inc lab deployment, the PostgresSQL database is installed on the same server as Active Directory.

ConfiguringChatDbase2.jpg

Configure and save an external database called ‘tcmadb’ as shown below.

ConfiguringChatDbase3.jpg

ConfiguringChatDbase4.jpg

Configuring the Compliance Settings on CUP

In the Administration GUI, select Messaging > Compliance. Select Message Archiver as the compliance server type, and assign the external database ‘tcmadb’ to your CUP node.


ChatCompliance2.jpg

ChatCompliance3.jpg

Configure Group and Persistent Chat Settings on CUP

In the Administration GUI, select Messaging > Group and Persistent Chat. Check Enable Persistent Chat, and configure the chat settings as shown below.

ChatPersistent2.jpg

Assign the external database ‘tcmadb’ (that you configured previously) as the chat database.

ChatPersistent3.jpg

ChatPersistent4.jpg

Restart the Chat Services on CUP

Click on the service notification in the Administration GUI.

RestartChatServices1.jpg

Select a server from the menu.

RestartChatServices2.jpg

In the Serviceability GUI, restart the XCP Router and XCP Message Archiver services.


RestartChatServices3.jpg

Select Tools > Control Center - Network Services.

RestartChatServices4.jpg

Restart the Cisco XCP Router service.

RestartChatServices5.jpg

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