Database Connection Error 5051 while Starting the Reporting Client

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! '''Recommended Action'''
! '''Recommended Action'''
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Complete the following steps:
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Do the following:
#Confirm connectivity to the network.
#Confirm connectivity to the network.
#Test connectivity to the CCX server web page.
#Test connectivity to the CCX server web page.
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#Create an ODBC data source from the client machine to the Unified CCX server and test the connectivity. See Chapter 4 of 'Cisco Unified CCX Historical Reporting:  Administration and Developer Guide' for detailed instructions.
#Check with your network administrator to see if ports are blocked between the client and the Unified CCX server if the server is behind a firewall.  
#Check with your network administrator to see if ports are blocked between the client and the Unified CCX server if the server is behind a firewall.  
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Note: Release 8.x does not use the ODBC Data Sources on the client machine.
 
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! '''Release'''
! '''Release'''

Latest revision as of 09:00, 16 May 2011

Problem Summary When you try to log into the Cisco Unified CCX Historical Reporting client software on the client computer, a Database Connection Error 5051 is displayed.
Error Message Error 5051
Possible Cause Network connectivity is down or access to needed ports are blocked.
Recommended Action

Do the following:

  1. Confirm connectivity to the network.
  2. Test connectivity to the CCX server web page.
  3. Create an ODBC data source from the client machine to the Unified CCX server and test the connectivity. See Chapter 4 of 'Cisco Unified CCX Historical Reporting: Administration and Developer Guide' for detailed instructions.
  4. Check with your network administrator to see if ports are blocked between the client and the Unified CCX server if the server is behind a firewall.
Release Release 8.0(1), Release 8.5(1)
Associated CDETS # None.

Rating: 5.0/5 (1 vote cast)

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