Critical error.wav: I'm sorry, we are currently experiencing system problems and are unable to process your call. Please try again later.

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Problem Summary

NA

Error Message

critical_error.wav: I'm sorry we are currently experiencing system problems and are unable to process your call. Please try again later.

Possible Cause

NA

Recommended Action

Check the following:

  • If the error occurred when you dialed the number for HelloWorld, examine the voice gateway's application definition for HelloWorld and ensure that the IP address you used when you edited the file is correct for the CVP VXML server.
  • If the error occurred when you dialed the number for customhelloworld, examine the voice gateway's application definition for customhelloworld and ensure that the IP address you used when you edited the file is correct for the CVP VXML server.
  • If the error occurred when you called the number for customhelloworld, be sure the customhelloworld voice application exists and has been deployed to the VXML server. Refer to Deploy the Custom Application on the VXML Server.
    To determine which applications are deployed to the VXML server browse to C:\Cisco\CVP\VXMLServer\admin and run status.bat.
  • Is the VXML server running? Using the Operations Console, select System > Control Center and check the status of the VXML server. If it is Not Reachable, try to select the server and Start the server.
    Note: Select a Refresh option and click Go (above the table beside the Refresh selection) to refresh the table display.
  • Check the CVP server status from the physical server that hosts it. If the CVP server is down, the VXML server is also down.
  • Try restarting the CVP server, then recheck the VXML status in the Operations Console (System > Control Center) to see it the VXML server is now Up.
Release

NA

Associated CDETS #

None.

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