Cchetty: 1 revision

2009-06-12T20:57:14Z

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Revision as of 20:57, 12 June 2009

Cchetty at 18:02, 5 June 2009

2009-06-05T18:02:17Z

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Welcome to Contact Center's Create Troubleshooting Tips Page!

To contribute to this collection, follow this procedure:

# Log into DocWikidev using your Cisco.com credentials.
# Enter the name of your new tip in the input box below and click '''Create Troubleshooting Tip'''. A new page opens.
# Change the ''<Tip Title>'' and the information for each field as required.
# Copy the required category (or categories) from the following list and add it to the bottom of your new page and click '''Save'''.
:* Unified CCE
::* <nowiki>[[Category:Unified CCE, Release 7.5(1)]]</nowiki>
::* <nowiki>[[Category:Unified CCE, Release 8.0(1)]]</nowiki>
:* Unified CCX
::* <nowiki>[[Category:Unified CCX, Release 7.0(1)]]</nowiki>
::* <nowiki>[[Category:Unified CCX, Release 8.0(1)]]</nowiki>
:* Unified CVP
::* <nowiki>[[Category:Unified CVP, Release 7.0(2)]]</nowiki>
::* <nowiki>[[Category:Unified CVP, Release 8.0(1)]]</nowiki>
:* Unified Expert Advisor (direct or option)
::* <nowiki>[[Category:Unified Expert Advisor, Release 7.6(1)]]</nowiki>
::* <nowiki>[[Category:Unified Expert Advisor, Release 8.0(1)]]</nowiki>
:* Unified IS
::* <nowiki>[[Category:Unified IS, Release 7.5(1)]]</nowiki>
::* <nowiki>[[Category:Unified IS, Release 8.0(1)]]</nowiki>
:* Unified ICM
::* <nowiki>[[Category:Unified ICM, Release 7.5(1)]]</nowiki>
::* <nowiki>[[Category:Unified ICM, Release 8.0(1)]]</nowiki>
:* Unified IP IVR option
::* <nowiki>[[Category:Unified IP IVR, Release 7.0(1)]]</nowiki>
::* <nowiki>[[Category:Unified IP IVR, Release 8.0(1)]]</nowiki>
:* Cisco Mobile Supervisor option
::* <nowiki>[[Category:Cisco Mobile Supervisor, Release 1.0]]</nowiki>
:* CAD, CSD, IP Phone Agent options
::* <nowiki>[[Category:CAD, Release 6.6]]</nowiki>
:* CTI OS option
::* <nowiki>[[Category:CTI OS, Release 7.5]]</nowiki>
:* Enterprise reporting option
::* <nowiki>[[Category:Cisco Enterprise Reporting, Release 7.5(x)]]</nowiki>
:* Outbound option
::* <nowiki>[[Category:Cisco Outbound Option, Release 7.5(x)]]</nowiki>
:* Support tools
::* <nowiki>[[Category:Cisco Support Tools, Release 2.x]]</nowiki>
:* CRM connector options (SAP, Microsoft, Peoplesoft, Salesforce)
::* <nowiki>[[Category:Cisco Unified CRM Connector, Release 1.0(x)]]</nowiki>
:* Management portal option
::* <nowiki>[[Category:Cisco Unified Contact Center Management Portal, Release 7.5(x)]]</nowiki>
:* EIM option (Unified CCX and CCE)
::* <nowiki>[[Category:Unified EIM, Release 4.2(x)]]</nowiki>
:* Mobile Agent option
::* <nowiki>[[Category:Cisco Unified Mobile Agent, Release 7.5(x)]]</nowiki>
:* WIM option
::* <nowiki>[[Category:Cisco Unified Web Interaction Manager, Release 4.2(x)]]</nowiki>
:* WFO option (QM and WFM)
::* <nowiki>[[Category:Cisco Unified Workforce Optimization]]</nowiki>

'''Tip 1:''' Contact Chittal or Chris if you need help with setting up a new Category.

'''Tip 2:''' If your category and pages are set up accurately, your newly-created tip will automatically show up in the required product/release category.

'''Tip 3:''' See the [http://docwiki-dev.cisco.com/wiki/Category:Unified_Expert_Advisor%2C_Release_7.6%281%29 Unified Expert Advisor, Release 7.6(1)] page for different samples.

<inputbox>
type=create
preload=Template:CCBU Troubleshooting Tip/Preload
buttonlabel=Create Troubleshooting Tip
</inputbox>

{{note|'''If you enter the name of a tip that already exists, the existing page with that title will appear in the edit window.'''}}

Create Troubleshooting Tips - Revision history

Cchetty: 1 revision

Cchetty at 18:02, 5 June 2009