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Troubleshooting Tips for Unified CVP Getting Started Guide You place a test call and immediately receive a busy signal Call immediately hangs up or rings once and hangs up You hear holdmusic.wav or but hear a TTS response instead Your call cannot be completed as dialed. Please consult your directory and call again, or ask your operator for assistance. critical_error.wav: I'm sorry, we are currently experiencing system problems and are unable to process your call. Please try again later. I'm sorry, we are experiencing difficulties. Please call back at a later time. We are currently experiencing heavy call volume.Please try your call again later. I'm sorry, there was a problem with this application.Please call back later. Verify voice gateway is added to Operations Console and is reachable Gateway CLI commands for CVP exercises Voice gateway debug commands and log files View copy and print the voice gateway configuration file Gateway configuration file Gateway terminal configuration mode Check status and/or restart VXML Server Restart VXML Server using Windows services management VXML Server not reachable and you cannot restart it Access VXML Server administrative batch files Access read and clear VXML server log files Call Server Troubelshooting Status of the Reporting server Check for call events being sent to the Reporting server. Call Studio (customhelloworld) audio error messages You receive the message customhelloworld: Validation failed. Please see Call Studio Problems view for details You see the message that Windows cannot open the file deployApp.sh You see the message that the application is loaded and running but errors were encountered while initializing the application You receive a validation failed message when deploying customhelloworld application from within Call Studio You hear a TTS response instead of holdmusic.wav when you call customhelloworld DN Subdialog return - caller input error Audio Error Message: I'm sorry, we are experiencing difficulties. Please call back at a later time. Audio Error Message: I'm sorry, we are currently experiencing system problems and are unable to process your call. Please try again later Quick troubleshooting checks for comprehensive call flow exercise Comprehensive exercise common issues Troubleshooting PG installed on Unified CVP server Enable ICM script monitoring
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