Create Contact Center Troubleshooting Tips

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Revision as of 09:12, 13 April 2010 by Sansahoo (Talk | contribs)
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Welcome to Contact Center's Create Troubleshooting Tips Page!

To contribute to this collection, follow this procedure:

  1. Log into DocWikidev using your credentials.
  2. Enter the name of your new tip in the input box below and click Create Troubleshooting Tip. A new page opens.
  3. Change the <Tip Title> and the information for each field as required.
  4. Copy the required category (or categories) from the following list and add it to the bottom of your new page and click Save.
  • Unified ICM/CCE & Hosted
  • CTI OS option
  • Unified CVP
  • Unified Expert Advisor (direct or option)
  • Unified IS
  • Unified CCX
  • Cisco Mobile Supervisor option
  • Support tools
  • EIM/WIM option

Tip 1: Send a message to if you need help with setting up a new Category. The categories in red font indicate that these pages are not available.

Tip 2: If your category and pages are set up accurately, your newly-created tip will automatically show up in the required product/release category.

Tip 3: See the Guidelines to Create Contact Center Tips page for a list of mandatory requirements to make this community page effective for all.

Note Note: If you enter the name of a tip that already exists, the existing page with that title will appear in the edit window.

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