Create Contact Center Troubleshooting Tips

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Revision as of 18:37, 11 September 2009 by Cchetty (Talk | contribs)
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Welcome to Contact Center's Create Troubleshooting Tips Page!

To contribute to this collection, follow this procedure:

  1. Log into DocWikidev using your Cisco.com credentials.
  2. Enter the name of your new tip in the input box below and click Create Troubleshooting Tip. A new page opens.
  3. Change the <Tip Title> and the information for each field as required.
  4. Copy the required category (or categories) from the following list and add it to the bottom of your new page and click Save.
  • Unified ICM/CCE & Hosted
  • Unified ICM Hosted
  • Unified System CCE
  • CTI OS option
  • Unified CVP
  • Unified Expert Advisor (direct or option)
  • Unified IS
  • Unified CCX
  • Unified IP IVR option
  • Cisco Mobile Supervisor option
  • CAD, CSD, IP Phone Agent options
  • Enterprise reporting option
  • Support tools
  • CRM connector options (SAP, Microsoft, Peoplesoft, Salesforce)
  • Management portal option
  • EIM/WIM option
  • WFO option (QM and WFM)


Tip 1: Contact Chittal or Chris if you need help with setting up a new Category.

Tip 2: If your category and pages are set up accurately, your newly-created tip will automatically show up in the required product/release category.

Tip 3: See the Unified Expert Advisor, Release 7.6(1) page for different samples.




Note Note: If you enter the name of a tip that already exists, the existing page with that title will appear in the edit window.

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