Create Contact Center Troubleshooting Tips
From DocWiki
Welcome to Contact Center's Create Troubleshooting Tips Page!
To contribute to this collection, follow this procedure:
- Log into DocWikidev using your Cisco.com credentials.
- Enter the name of your new tip in the input box below and click Create Troubleshooting Tip. A new page opens.
- Change the <Tip Title> and the information for each field as required.
- Copy the required category (or categories) from the following list and add it to the bottom of your new page and click Save.
- Unified CCE
- [[Category:Unified CCE, Release 7.5(1)]]
- [[Category:Unified CCE, Release 8.0(1)]]
- Unified CCX
- [[Category:Unified CCX, Release 7.0(1)]]
- [[Category:Unified CCX, Release 8.0(1)]]
- Unified CVP
- [[Category:Unified CVP, Release 7.0(2)]]
- [[Category:Unified CVP, Release 8.0(1)]]
- Unified Expert Advisor (direct or option)
- [[Category:Unified Expert Advisor, Release 7.6(1)]]
- [[Category:Unified Expert Advisor, Release 8.0(1)]]
- Unified IS
- [[Category:Unified IS, Release 7.5(1)]]
- [[Category:Unified IS, Release 8.0(1)]]
- Unified ICM
- [[Category:Unified ICM, Release 7.5(1)]]
- [[Category:Unified ICM, Release 8.0(1)]]
- Unified IP IVR option
- [[Category:Unified IP IVR, Release 7.0(1)]]
- [[Category:Unified IP IVR, Release 8.0(1)]]
- Cisco Mobile Supervisor option
- [[Category:Cisco Mobile Supervisor, Release 1.0]]
- CAD, CSD, IP Phone Agent options
- [[Category:CAD, Release 6.6]]
- CTI OS option
- [[Category:CTI OS, Release 7.5]]
- Enterprise reporting option
- [[Category:Cisco Enterprise Reporting, Release 7.5(x)]]
- Outbound option
- [[Category:Cisco Outbound Option, Release 7.5(x)]]
- Support tools
- [[Category:Cisco Support Tools, Release 2.x]]
- CRM connector options (SAP, Microsoft, Peoplesoft, Salesforce)
- [[Category:Cisco Unified CRM Connector, Release 1.0(x)]]
- Management portal option
- [[Category:Cisco Unified Contact Center Management Portal, Release 7.5(x)]]
- EIM option (Unified CCX and CCE)
- [[Category:Unified EIM, Release 4.2(x)]]
- Mobile Agent option
- [[Category:Cisco Unified Mobile Agent, Release 7.5(x)]]
- WIM option
- [[Category:Cisco Unified Web Interaction Manager, Release 4.2(x)]]
- WFO option (QM and WFM)
- [[Category:Cisco Unified Workforce Optimization]]
Tip 1: Contact Chittal or Chris if you need help with setting up a new Category.
Tip 2: If your category and pages are set up accurately, your newly-created tip will automatically show up in the required product/release category.
Tip 3: See the Unified Expert Advisor, Release 7.6(1) page for different samples.
![]() | Note: | If you enter the name of a tip that already exists, the existing page with that title will appear in the edit window. |