Create Contact Center Troubleshooting Tips

From DocWiki

Welcome to Contact Center's Create Troubleshooting Tips Page!

To contribute to this collection, follow this procedure:

1. Log into DocWikidev using your Cisco.com credentials.
2. Enter the name of your new tip in the input box below and click Create Troubleshooting Tip. A new page opens.
3. Change the <Tip Title> and the information for each field as required.
4. Copy the required category (or categories) from the following list and add it to the bottom of your new page and click Save.

• Unified CCE

• [[Category:Unified CCE, Release 7.5(1)]]
• [[Category:Unified CCE, Release 8.0(1)]]

• Unified CCX

• [[Category:Unified CCX, Release 7.0(1)]]
• [[Category:Unified CCX, Release 8.0(1)]]

• Unified CVP

• [[Category:Unified CVP, Release 7.0(2)]]
• [[Category:Unified CVP, Release 8.0(1)]]

• Unified Expert Advisor (direct or option)

• [[Category:Unified Expert Advisor, Release 7.6(1)]]
• [[Category:Unified Expert Advisor, Release 8.0(1)]]

• Unified IS

• [[Category:Unified IS, Release 7.5(1)]]
• [[Category:Unified IS, Release 8.0(1)]]

• Unified ICM

• [[Category:Unified ICM, Release 7.5(1)]]
• [[Category:Unified ICM, Release 8.0(1)]]

• Unified IP IVR option

• [[Category:Unified IP IVR, Release 7.0(1)]]
• [[Category:Unified IP IVR, Release 8.0(1)]]

• Cisco Mobile Supervisor option

• [[Category:Cisco Mobile Supervisor, Release 1.0]]

• CAD, CSD, IP Phone Agent options

• [[Category:CAD, Release 6.6]]

• CTI OS option

• [[Category:CTI OS, Release 7.5]]

• Enterprise reporting option

• [[Category:Cisco Enterprise Reporting, Release 7.5(x)]]

• Outbound option

• [[Category:Cisco Outbound Option, Release 7.5(x)]]

• Support tools

• [[Category:Cisco Support Tools, Release 2.x]]

• CRM connector options (SAP, Microsoft, Peoplesoft, Salesforce)

• [[Category:Cisco Unified CRM Connector, Release 1.0(x)]]

• Management portal option

• [[Category:Cisco Unified Contact Center Management Portal, Release 7.5(x)]]

• EIM option (Unified CCX and CCE)

• [[Category:Unified EIM, Release 4.2(x)]]

• Mobile Agent option

• [[Category:Cisco Unified Mobile Agent, Release 7.5(x)]]

• WIM option

• [[Category:Cisco Unified Web Interaction Manager, Release 4.2(x)]]

• WFO option (QM and WFM)

• [[Category:Cisco Unified Workforce Optimization]]

Tip 1: Contact Chittal or Chris if you need help with setting up a new Category.

Tip 2: If your category and pages are set up accurately, your newly-created tip will automatically show up in the required product/release category.

Tip 3: See the Unified Expert Advisor, Release 7.6(1) page for different samples.

Note:

If you enter the name of a tip that already exists, the existing page with that title will appear in the edit window.