Create Contact Center Troubleshooting Tips
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To contribute to this collection, follow this procedure: | To contribute to this collection, follow this procedure: | ||
| - | # Log into DocWiki-dev using your CEC credentials. | + | #Log into DocWiki-dev using your CEC credentials. |
| - | # Enter the name of your new tip in the input box below and click '''Create Troubleshooting Tip'''. A new page opens. | + | #Enter the name of your new tip in the input box below and click '''Create Troubleshooting Tip'''. A new page opens. <inputbox> |
| - | # Change the '' | + | type=create |
| - | # Copy the required category (or categories) from the following list and add it to the bottom of your new page and click '''Save'''. | + | bgcolor=#FFE0C8 |
| - | + | width=100 | |
| - | + | preload=Template:CCBU Troubleshooting Tip/Preload | |
| - | + | buttonlabel=Create Contact Center Troubleshooting Tip | |
| - | + | </inputbox> | |
| - | + | #Change the ''<Tip Title>'' and the information for each field as required. | |
| - | + | #Copy the required category (or categories) from the following list and add it to the bottom of your new page and click '''Save'''. | |
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| + | :*Unified CCE | ||
| + | ::*[[[[:Category:Unified CCE, Release 8.0]]]] | ||
| + | ::*[[[[:Category:Unified CCE, Release 8.5]]]] | ||
| + | ::*[[[[:Category:Unified CCE, Release 9.0]]]] | ||
| + | :*Unified ICM/CCE & Hosted | ||
| + | ::*[[[[:Category:Unified ICM/CCE & Hosted, Release 7.5]]]] | ||
| + | :*Unified System CCE | ||
| + | ::*[[[[:Category:System CCE, Release 7.5]]]] | ||
| + | :*Cisco Finesse | ||
| + | ::*[[[[:Category:Cisco Finesse, Release 8.5]]]] | ||
| + | ::*[[[[:Category:Cisco Finesse, Release 9.0|Category:Cisco Finesse, Release 9.0]]]] | ||
| + | :*Cisco MediaSense | ||
| + | ::*[[[[:Category:Cisco MediaSense, Release 8.5]]]] | ||
| + | ::*[[[[:Category:Cisco MediaSense, Release 9.0]]]] | ||
| + | ::*[[[[:Category:Cisco MediaSense, all releases]]]] | ||
| + | :*Cisco SocialMiner | ||
| + | ::*[[[[:Category:Cisco SocialMiner, Release 8.5]]]] | ||
| + | ::*[[[[:Category:Cisco SocialMiner, Release 9.0(1)]]]] | ||
| - | + | :*CTI OS option | |
| + | ::*[[[[:Category:CTI OS, Release 7.5]]]] | ||
| + | ::*[[[[:Category:CTI OS, Release 8.0]]]] | ||
| + | :*Unified CVP | ||
| + | ::*[[[[:Category:Unified CVP, Release 7.0(2)]]]] | ||
| + | ::*[[[[:Category:Unified CVP, Release 8.0]]]] | ||
| + | ::*[[[[:Category:Unified CVP, Release 8.5]]]] | ||
| + | ::*[[[[:Category:Unified CVP, Release 9.0(1)]]]] | ||
| + | :*Unified Expert Advisor (direct or option) | ||
| + | ::*[[[[:Category:Unified Expert Advisor, Release 7.6(1)]]]] | ||
| + | :*Unified IS/IC | ||
| + | ::*[[[[:Category:Unified IS, Release 7.5]]]] | ||
| + | ::*[[[[:Category:Unified IC, Release 8.0]]]] | ||
| + | ::*[[[[:Category:Unified IC, Release 9.0]]]] | ||
| - | + | :*Unified CCX | |
| + | ::*[[[[:Category:Unified CCX, Release 7.0]]]] | ||
| + | ::*[[[[:Category:Unified CCX, Release 8.0]]]] | ||
| + | ::*[[[[:Category:Unified CCX, Release 8.5]]]] | ||
| + | ::*[[[[:Category:Unified CCX, Release 9.0]]]] | ||
| + | :*Unified IP IVR option | ||
| + | ::*[[[[:Category:Unified IP IVR, Release 7.0]]]] | ||
| + | ::*[[[[:Category:Unified IP IVR, Release 8.0]]]] | ||
| + | :*Cisco Mobile Supervisor option | ||
| + | ::*[[[[:Category:Cisco Mobile Supervisor, Release 1.0]]]] | ||
| + | ::*[[[[:Category:Cisco Mobile Supervisor, Release 2.0]]]] | ||
| + | :*CAD, CSD, IP Phone Agent options | ||
| + | ::*[[[[:Category:CAD, Release 6.6]]]] | ||
| + | :*Support tools | ||
| + | ::*[[[[:Category:Cisco Support Tools, Release 2.x]]]] | ||
| + | :*CRM connector options (SAP, Microsoft, Peoplesoft, Salesforce) | ||
| + | ::*[[[[:Category:Unified CRM Connector, Release 1.x]]]] | ||
| + | :*Management portal option | ||
| + | ::*[[[[:Category:Unified CCMP, Release 7.5]]]] | ||
| + | ::*[[[[:Category:Unified CCMP, Release 8.0]]]] | ||
| + | :*EIM/WIM option | ||
| + | ::*For Unified CCE: [[[[:Category:Unified EIM/WIM for Unified CCE, Release 4.2]]]] | ||
| + | ::*For Unified CCX: [[[[:Category:Unified EIM/WIM for Unified CCX, Release 4.2]]]] | ||
| + | :*WFO option (QM and WFM) | ||
| + | ::*[[[[:Category:Cisco Unified Workforce Optimization]]]] | ||
| - | + | <br> | |
| - | + | '''Tip 1:''' Contact [mailto:dosproul@cisco.com Doris Sproul] or [mailto:karrande@cisco.com Karrie Anderson] if you need help with setting up a new Category. | |
| - | + | '''Tip 2:''' If your category and pages are set up accurately, your newly-created tip will automatically show up in the required product/release category. | |
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| - | + | '''Tip 3:''' See the [[Guidelines to Create Contact Center Tips]] page for a list of mandatory requirements to make this community page effective for all. | |
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Latest revision as of 14:30, 11 October 2012
Welcome to Contact Center's Create Troubleshooting Tips Page!
To contribute to this collection, follow this procedure:
- Log into DocWiki-dev using your CEC credentials.
- Enter the name of your new tip in the input box below and click Create Troubleshooting Tip. A new page opens.
- Change the <Tip Title> and the information for each field as required.
- Copy the required category (or categories) from the following list and add it to the bottom of your new page and click Save.
- Unified CCE
- Unified ICM/CCE & Hosted
- Unified System CCE
- Cisco Finesse
- Cisco MediaSense
- Cisco SocialMiner
- CTI OS option
- Unified CVP
- Unified Expert Advisor (direct or option)
- Unified IS/IC
- Unified CCX
- Unified IP IVR option
- Cisco Mobile Supervisor option
- CAD, CSD, IP Phone Agent options
- Support tools
- CRM connector options (SAP, Microsoft, Peoplesoft, Salesforce)
- Management portal option
- EIM/WIM option
- For Unified CCE: [[Category:Unified EIM/WIM for Unified CCE, Release 4.2]]
- For Unified CCX: [[Category:Unified EIM/WIM for Unified CCX, Release 4.2]]
- WFO option (QM and WFM)
Tip 1: Contact Doris Sproul or Karrie Anderson if you need help with setting up a new Category.
Tip 2: If your category and pages are set up accurately, your newly-created tip will automatically show up in the required product/release category.
Tip 3: See the Guidelines to Create Contact Center Tips page for a list of mandatory requirements to make this community page effective for all.
