Create Contact Center Troubleshooting Tips

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To contribute to this collection, follow this procedure:  
To contribute to this collection, follow this procedure:  
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# Log into DocWikidev using your Cisco.com credentials.
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#Log into DocWiki-dev using your CEC credentials.  
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# Enter the name of your new tip in the input box below and click '''Create Troubleshooting Tip'''. A new page opens.  
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#Enter the name of your new tip in the input box below and click '''Create Troubleshooting Tip'''. A new page opens. <inputbox>
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# Change the ''<Tip Title>'' and the information for each field as required.
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type=create
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# Copy the required category (or categories) from the following list and add it to the bottom of your new page and click '''Save'''.
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bgcolor=#FFE0C8
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:* Unified CCE
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width=100
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::* <nowiki>[[Category:Unified CCE, Release 7.5(1)]]</nowiki>
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preload=Template:CCBU Troubleshooting Tip/Preload
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::* <nowiki>[[Category:Unified CCE, Release 8.0(1)]]</nowiki>
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buttonlabel=Create Contact Center Troubleshooting Tip
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:* Unified CCX
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</inputbox>
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::* <nowiki>[[Category:Unified CCX, Release 7.0(1)]]</nowiki>
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#Change the ''&lt;Tip Title&gt;'' and the information for each field as required.  
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::* <nowiki>[[Category:Unified CCX, Release 8.0(1)]]</nowiki>
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#Copy the required category (or categories) from the following list and add it to the bottom of your new page and click '''Save'''.
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:* Unified CVP
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::* <nowiki>[[Category:Unified CVP, Release 7.0(2)]]</nowiki>
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::* <nowiki>[[Category:Unified CVP, Release 8.0(1)]]</nowiki>
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:* Unified Expert Advisor (direct or option)
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::* <nowiki>[[Category:Unified Expert Advisor, Release 7.6(1)]]</nowiki>
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::* <nowiki>[[Category:Unified Expert Advisor, Release 8.0(1)]]</nowiki>
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:* Unified IS
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::* <nowiki>[[Category:Unified IS, Release 7.5(1)]]</nowiki>
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::* <nowiki>[[Category:Unified IS, Release 8.0(1)]]</nowiki>
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:* Unified ICM
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::* <nowiki>[[Category:Unified ICM, Release 7.5(1)]]</nowiki>
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::* <nowiki>[[Category:Unified ICM, Release 8.0(1)]]</nowiki>
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:* Unified IP IVR option
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::* <nowiki>[[Category:Unified IP IVR, Release 7.0(1)]]</nowiki>
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::* <nowiki>[[Category:Unified IP IVR, Release 8.0(1)]]</nowiki>
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:* Cisco Mobile Supervisor option
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::* <nowiki>[[Category:Cisco Mobile Supervisor, Release 1.0]]</nowiki>
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:* CAD, CSD, IP Phone Agent options
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::* <nowiki>[[Category:CAD, Release 6.6]]</nowiki>
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:* CTI OS option
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::* <nowiki>[[Category:CTI OS, Release 7.5]]</nowiki>
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:* Enterprise reporting option
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::* <nowiki>[[Category:Cisco Enterprise Reporting, Release 7.5(x)]]</nowiki>
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:* Outbound option
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::* <nowiki>[[Category:Cisco Outbound Option, Release 7.5(x)]]</nowiki>
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:* Support tools
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::* <nowiki>[[Category:Cisco Support Tools, Release 2.x]]</nowiki>
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:* CRM connector options (SAP, Microsoft, Peoplesoft, Salesforce)
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::* <nowiki>[[Category:Cisco Unified CRM Connector, Release 1.0(x)]]</nowiki>
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:* Management portal option
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::* <nowiki>[[Category:Cisco Unified Contact Center Management Portal, Release 7.5(x)]]</nowiki>
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:* EIM option (Unified CCX and CCE)
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::* <nowiki>[[Category:Unified EIM, Release 4.2(x)]]</nowiki>
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:* Mobile Agent option
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::* <nowiki>[[Category:Cisco Unified Mobile Agent, Release 7.5(x)]]</nowiki>
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:* WIM option
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::* <nowiki>[[Category:Cisco Unified Web Interaction Manager, Release 4.2(x)]]</nowiki>
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:* WFO option (QM and WFM)
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::* <nowiki>[[Category:Cisco Unified Workforce Optimization]]</nowiki>
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:*Unified CCE
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::*[[[[:Category:Unified CCE, Release 8.0]]]]
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::*[[[[:Category:Unified CCE, Release 8.5]]]]
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::*[[[[:Category:Unified CCE, Release 9.0]]]]
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:*Unified ICM/CCE &amp; Hosted
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::*[[[[:Category:Unified ICM/CCE & Hosted, Release 7.5]]]]
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:*Unified System CCE
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::*[[[[:Category:System CCE, Release 7.5]]]]
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:*Cisco Finesse
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::*[[[[:Category:Cisco Finesse, Release 8.5]]]]
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::*[[[[:Category:Cisco Finesse, Release 9.0|Category:Cisco Finesse, Release 9.0]]]]
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:*Cisco MediaSense
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::*[[[[:Category:Cisco MediaSense, Release 8.5]]]]
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::*[[[[:Category:Cisco MediaSense, Release 9.0]]]]
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::*[[[[:Category:Cisco MediaSense, all releases]]]]
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:*Cisco SocialMiner
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::*[[[[:Category:Cisco SocialMiner, Release 8.5]]]]
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::*[[[[:Category:Cisco SocialMiner, Release 9.0(1)]]]]
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'''Tip 1:''' Contact Chittal or Chris if you need help with setting up a new Category.
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:*CTI OS option
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::*[[[[:Category:CTI OS, Release 7.5]]]]
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::*[[[[:Category:CTI OS, Release 8.0]]]]
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:*Unified CVP
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::*[[[[:Category:Unified CVP, Release 7.0(2)]]]]
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::*[[[[:Category:Unified CVP, Release 8.0]]]]
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::*[[[[:Category:Unified CVP, Release 8.5]]]]
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::*[[[[:Category:Unified CVP, Release 9.0(1)]]]]
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:*Unified Expert Advisor (direct or option)
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::*[[[[:Category:Unified Expert Advisor, Release 7.6(1)]]]]
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:*Unified IS/IC
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::*[[[[:Category:Unified IS, Release 7.5]]]]
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::*[[[[:Category:Unified IC, Release 8.0]]]]
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::*[[[[:Category:Unified IC, Release 9.0]]]]
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'''Tip 2:''' If your category and pages are set up accurately, your newly-created tip will automatically show up in the required product/release category.
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:*Unified CCX
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::*[[[[:Category:Unified CCX, Release 7.0]]]]
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::*[[[[:Category:Unified CCX, Release 8.0]]]]
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::*[[[[:Category:Unified CCX, Release 8.5]]]]
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::*[[[[:Category:Unified CCX, Release 9.0]]]]
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:*Unified IP IVR option
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::*[[[[:Category:Unified IP IVR, Release 7.0]]]]
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::*[[[[:Category:Unified IP IVR, Release 8.0]]]]
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:*Cisco Mobile Supervisor option
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::*[[[[:Category:Cisco Mobile Supervisor, Release 1.0]]]]
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::*[[[[:Category:Cisco Mobile Supervisor, Release 2.0]]]]
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:*CAD, CSD, IP Phone Agent options
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::*[[[[:Category:CAD, Release 6.6]]]]
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:*Support tools
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::*[[[[:Category:Cisco Support Tools, Release 2.x]]]]
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:*CRM connector options (SAP, Microsoft, Peoplesoft, Salesforce)
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::*[[[[:Category:Unified CRM Connector, Release 1.x]]]]
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:*Management portal option
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::*[[[[:Category:Unified CCMP, Release 7.5]]]]
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::*[[[[:Category:Unified CCMP, Release 8.0]]]]
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:*EIM/WIM option
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::*For Unified CCE: [[[[:Category:Unified EIM/WIM for Unified CCE, Release 4.2]]]]
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::*For Unified CCX: [[[[:Category:Unified EIM/WIM for Unified CCX, Release 4.2]]]]
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:*WFO option (QM and WFM)
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::*[[[[:Category:Cisco Unified Workforce Optimization]]]]
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'''Tip 3:''' See the [http://docwiki-dev.cisco.com/wiki/Category:Unified_Expert_Advisor%2C_Release_7.6%281%29 Unified Expert Advisor, Release 7.6(1)] page for different samples.
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<br>
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'''Tip 1:''' Contact [mailto:dosproul@cisco.com Doris Sproul] or [mailto:karrande@cisco.com Karrie Anderson] if you need help with setting up a new Category.
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<inputbox>
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type=create
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preload=Template:CCBU Troubleshooting Tip/Preload
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buttonlabel=Create Troubleshooting Tip
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</inputbox>
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'''Tip 2:''' If your category and pages are set up accurately, your newly-created tip will automatically show up in the required product/release category.
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{{note|'''If you enter the name of a tip that already exists, the existing page with that title will appear in the edit window.'''}}
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'''Tip 3:''' See the [[Guidelines to Create Contact Center Tips]] page for a list of mandatory requirements to make this community page effective for all.

Revision as of 14:30, 11 October 2012

Welcome to Contact Center's Create Troubleshooting Tips Page!

To contribute to this collection, follow this procedure:

  1. Log into DocWiki-dev using your CEC credentials.
  2. Enter the name of your new tip in the input box below and click Create Troubleshooting Tip. A new page opens.

  3. Change the <Tip Title> and the information for each field as required.
  4. Copy the required category (or categories) from the following list and add it to the bottom of your new page and click Save.
  • Unified CCE
  • Unified ICM/CCE & Hosted
  • Unified System CCE
  • Cisco Finesse
  • Cisco MediaSense
  • Cisco SocialMiner
  • CTI OS option
  • Unified CVP
  • Unified Expert Advisor (direct or option)
  • Unified IS/IC
  • Unified CCX
  • Unified IP IVR option
  • Cisco Mobile Supervisor option
  • CAD, CSD, IP Phone Agent options
  • Support tools
  • CRM connector options (SAP, Microsoft, Peoplesoft, Salesforce)
  • Management portal option
  • EIM/WIM option
  • WFO option (QM and WFM)


Tip 1: Contact Doris Sproul or Karrie Anderson if you need help with setting up a new Category.

Tip 2: If your category and pages are set up accurately, your newly-created tip will automatically show up in the required product/release category.

Tip 3: See the Guidelines to Create Contact Center Tips page for a list of mandatory requirements to make this community page effective for all.

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