Create Contact Center Troubleshooting Tips
From DocWiki
(Difference between revisions)
Line 12: | Line 12: | ||
:* Unified ICM/CCE & Hosted | :* Unified ICM/CCE & Hosted | ||
::* [[[[:Category:Unified ICM/CCE & Hosted, Release 7.5]]]] | ::* [[[[:Category:Unified ICM/CCE & Hosted, Release 7.5]]]] | ||
+ | :* Unified System CCE | ||
+ | ::* [[[[:Category:System CCE, Release 7.5]]]] | ||
:* Cisco Finesse | :* Cisco Finesse | ||
::* [[[[:Category:Cisco Finesse, Release 8.5]]]] | ::* [[[[:Category:Cisco Finesse, Release 8.5]]]] | ||
+ | :* Cisco Media Capture Platform | ||
+ | ::* [[[[:Category:Cisco MediaSense, Release 8.5]]]] | ||
:* Cisco SocialMiner | :* Cisco SocialMiner | ||
::* [[[[:Category:Cisco SocialMiner, Release 8.5]]]] | ::* [[[[:Category:Cisco SocialMiner, Release 8.5]]]] | ||
:* CTI OS option | :* CTI OS option | ||
::* [[[[:Category:CTI OS, Release 7.5]]]] | ::* [[[[:Category:CTI OS, Release 7.5]]]] | ||
+ | ::* [[[[:Category:CTI OS, Release 8.0]]]] | ||
:* Unified CVP | :* Unified CVP | ||
::* [[[[:Category:Unified CVP, Release 7.0(2)]]]] | ::* [[[[:Category:Unified CVP, Release 7.0(2)]]]] | ||
Line 36: | Line 41: | ||
::* [[[[:Category:Cisco Mobile Supervisor, Release 1.0]]]] | ::* [[[[:Category:Cisco Mobile Supervisor, Release 1.0]]]] | ||
::* [[[[:Category:Cisco Mobile Supervisor, Release 2.0]]]] | ::* [[[[:Category:Cisco Mobile Supervisor, Release 2.0]]]] | ||
+ | :* CAD, CSD, IP Phone Agent options | ||
+ | ::* [[[[:Category:CAD, Release 6.6]]]] | ||
+ | :* Support tools | ||
+ | ::* [[[[:Category:Cisco Support Tools, Release 2.x]]]] | ||
+ | :* CRM connector options (SAP, Microsoft, Peoplesoft, Salesforce) | ||
+ | ::* [[[[:Category:Unified CRM Connector, Release 1.x]]]] | ||
+ | :* Management portal option | ||
+ | ::* [[[[:Category:Unified CCMP, Release 7.5]]]] | ||
+ | ::* [[[[:Category:Unified CCMP, Release 8.0]]]] | ||
+ | :* EIM/WIM option | ||
+ | ::* For Unified CCE: [[[[:Category:Unified EIM/WIM for Unified CCE, Release 4.2]]]] | ||
+ | ::* For Unified CCX: [[[[:Category:Unified EIM/WIM for Unified CCX, Release 4.2]]]] | ||
+ | :* WFO option (QM and WFM) | ||
+ | ::* [[[[:Category:Cisco Unified Workforce Optimization]]]] | ||
+ | |||
Revision as of 19:23, 24 November 2010
Welcome to Contact Center's Create Troubleshooting Tips Page!
To contribute to this collection, follow this procedure:
- Log into DocWiki-dev using your CEC credentials.
- Enter the name of your new tip in the input box below and click Create Troubleshooting Tip. A new page opens.
- Change the <Tip Title> and the information for each field as required.
- Copy the required category (or categories) from the following list and add it to the bottom of your new page and click Save.
- Unified CCE
- Unified ICM/CCE & Hosted
- Unified System CCE
- Cisco Finesse
- Cisco Media Capture Platform
- Cisco SocialMiner
- CTI OS option
- Unified CVP
- Unified Expert Advisor (direct or option)
- Unified IS/IC
- Unified CCX
- Unified IP IVR option
- Cisco Mobile Supervisor option
- CAD, CSD, IP Phone Agent options
- Support tools
- CRM connector options (SAP, Microsoft, Peoplesoft, Salesforce)
- Management portal option
- EIM/WIM option
- For Unified CCE: [[Category:Unified EIM/WIM for Unified CCE, Release 4.2]]
- For Unified CCX: [[Category:Unified EIM/WIM for Unified CCX, Release 4.2]]
- WFO option (QM and WFM)
Tip 1: Contact Chittal or Chris if you need help with setting up a new Category.
Tip 2: If your category and pages are set up accurately, your newly-created tip will automatically show up in the required product/release category.
Tip 3: See the Guidelines to Create Contact Center Tips page for a list of mandatory requirements to make this community page effective for all.
![]() | Note: | If you enter the name of a tip that already exists, the existing page with that title will appear in the edit window. |