Create Contact Center Troubleshooting Tips

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:* Unified ICM/CCE & Hosted
:* Unified ICM/CCE & Hosted
::* [[[[:Category:Unified ICM/CCE & Hosted, Release 7.5]]]]
::* [[[[:Category:Unified ICM/CCE & Hosted, Release 7.5]]]]
-
::* [[[[:Category:Unified ICM/CCE & Hosted, Release 8.0]]]]
 
:* Unified ICM Hosted
:* Unified ICM Hosted
::* [[[[:Category:Unified ICM, Release 7.5]]]]
::* [[[[:Category:Unified ICM, Release 7.5]]]]
-
::* [[[[:Category:Unified ICM, Release 8.0]]]]
 
:* Unified System CCE
:* Unified System CCE
::* [[[[:Category:System CCE, Release 7.5]]]]
::* [[[[:Category:System CCE, Release 7.5]]]]
-
::* [[[[:Category:System CCE, Release 8.0]]]]
 
:* CTI OS option
:* CTI OS option
::* [[[[:Category:CTI OS, Release 7.5]]]]
::* [[[[:Category:CTI OS, Release 7.5]]]]
-
::* [[[[:Category:CTI OS, Release 8.0]]]]
 
:* Unified CVP
:* Unified CVP
::* [[[[:Category:Unified CVP, Release 7.0(2)]]]]
::* [[[[:Category:Unified CVP, Release 7.0(2)]]]]
-
::* [[[[:Category:Unified CVP, Release 8.0]]]]
 
:* Unified Expert Advisor (direct or option)
:* Unified Expert Advisor (direct or option)
::* [[[[:Category:Unified Expert Advisor, Release 7.6(1)]]]]
::* [[[[:Category:Unified Expert Advisor, Release 7.6(1)]]]]
-
::* [[[[:Category:Unified Expert Advisor, Release 8.0]]]]
 
:* Unified IS
:* Unified IS
::* [[[[:Category:Unified IS, Release 7.5]]]]
::* [[[[:Category:Unified IS, Release 7.5]]]]
-
::* [[[[:Category:Unified IS, Release 8.0]]]]
 
:* Unified CCX
:* Unified CCX
::* [[[[:Category:Unified CCX, Release 7.0]]]]
::* [[[[:Category:Unified CCX, Release 7.0]]]]
-
::* [[[[:Category:Unified CCX, Release 8.0]]]]
 
:* Unified IP IVR option
:* Unified IP IVR option
::* [[[[:Category:Unified IP IVR, Release 7.0]]]]
::* [[[[:Category:Unified IP IVR, Release 7.0]]]]
-
::* [[[[:Category:Unified IP IVR, Release 8.0]]]]
 
:* Cisco Mobile Supervisor option
:* Cisco Mobile Supervisor option
::* [[[[:Category:Cisco Mobile Supervisor, Release 1.0]]]]
::* [[[[:Category:Cisco Mobile Supervisor, Release 1.0]]]]
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:* Management portal option
:* Management portal option
::* [[[[:Category:Unified CCMP, Release 7.5]]]]
::* [[[[:Category:Unified CCMP, Release 7.5]]]]
-
::* [[[[:Category:Unified CCMP, Release 8.0]]]]
 
:* EIM/WIM option  
:* EIM/WIM option  
::* For Unified CCE: [[[[:Category:Unified EIM/WIM for Unified CCE, Release 4.2]]]]
::* For Unified CCE: [[[[:Category:Unified EIM/WIM for Unified CCE, Release 4.2]]]]
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'''Tip 1:''' Contact Chittal or Chris if you need help with setting up a new Category.
+
'''Tip 1:''' Contact Chittal or Chris if you need help with setting up a new Category. The categories in red font indicate that these pages are not available.  
'''Tip 2:''' If your category and pages are set up accurately, your newly-created tip will automatically show up in the required product/release category.
'''Tip 2:''' If your category and pages are set up accurately, your newly-created tip will automatically show up in the required product/release category.

Revision as of 18:49, 28 October 2009

Welcome to Contact Center's Create Troubleshooting Tips Page!

To contribute to this collection, follow this procedure:

  1. Log into DocWikidev using your Cisco.com credentials.
  2. Enter the name of your new tip in the input box below and click Create Troubleshooting Tip. A new page opens.
  3. Change the <Tip Title> and the information for each field as required.
  4. Copy the required category (or categories) from the following list and add it to the bottom of your new page and click Save.
  • Unified ICM/CCE & Hosted
  • Unified ICM Hosted
  • Unified System CCE
  • CTI OS option
  • Unified CVP
  • Unified Expert Advisor (direct or option)
  • Unified IS
  • Unified CCX
  • Unified IP IVR option
  • Cisco Mobile Supervisor option
  • CAD, CSD, IP Phone Agent options
  • Support tools
  • CRM connector options (SAP, Microsoft, Peoplesoft, Salesforce)
  • Management portal option
  • EIM/WIM option
  • WFO option (QM and WFM)


Tip 1: Contact Chittal or Chris if you need help with setting up a new Category. The categories in red font indicate that these pages are not available.

Tip 2: If your category and pages are set up accurately, your newly-created tip will automatically show up in the required product/release category.

Tip 3: See the Guidelines to Create Contact Center Tips page for a list of mandatory requirements to make this community page effective for all.




Note Note: If you enter the name of a tip that already exists, the existing page with that title will appear in the edit window.

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