Create Contact Center Troubleshooting Tips

From DocWiki

(Difference between revisions)
Jump to: navigation, search
m (1 revision)
Line 7: Line 7:
# Change the ''<Tip Title>'' and the information for each field as required.
# Change the ''<Tip Title>'' and the information for each field as required.
# Copy the required category (or categories) from the following list and add it to the bottom of your new page and click '''Save'''.
# Copy the required category (or categories) from the following list and add it to the bottom of your new page and click '''Save'''.
-
:* Unified CCE
+
:* Unified ICM/CCE & Hosted
-
::* <nowiki>[[Category:Unified CCE, Release 7.5(1)]]</nowiki>
+
::* [[[[:Category:Unified ICM/CCE & Hosted, Release 7.5]]]]
-
::* <nowiki>[[Category:Unified CCE, Release 8.0(1)]]</nowiki>
+
::* [[[[:Category:Unified ICM/CCE & Hosted, Release 8.0]]]]
-
:* Unified CCX
+
:* Unified ICM Hosted
-
::* <nowiki>[[Category:Unified CCX, Release 7.0(1)]]</nowiki>
+
::* [[[[:Category:Unified ICM, Release 7.5]]]]
-
::* <nowiki>[[Category:Unified CCX, Release 8.0(1)]]</nowiki>
+
::* [[[[:Category:Unified ICM, Release 8.0]]]]
 +
:* Unified System CCE
 +
::* [[[[:Category:System CCE, Release 7.5]]]]
 +
::* [[[[:Category:System CCE, Release 8.0]]]]
 +
:* CTI OS option
 +
::* [[[[:Category:CTI OS, Release 7.5]]]]
 +
::* [[[[:Category:CTI OS, Release 8.0]]]]
:* Unified CVP
:* Unified CVP
-
::* <nowiki>[[Category:Unified CVP, Release 7.0(2)]]</nowiki>
+
::* [[[[:Category:Unified CVP, Release 7.0(2)]]]]
-
::* <nowiki>[[Category:Unified CVP, Release 8.0(1)]]</nowiki>
+
::* [[[[:Category:Unified CVP, Release 8.0]]]]
:* Unified Expert Advisor (direct or option)
:* Unified Expert Advisor (direct or option)
-
::* <nowiki>[[Category:Unified Expert Advisor, Release 7.6(1)]]</nowiki>
+
::* [[[[:Category:Unified Expert Advisor, Release 7.6(1)]]]]
-
::* <nowiki>[[Category:Unified Expert Advisor, Release 8.0(1)]]</nowiki>
+
::* [[[[:Category:Unified Expert Advisor, Release 8.0]]]]
:* Unified IS
:* Unified IS
-
::* <nowiki>[[Category:Unified IS, Release 7.5(1)]]</nowiki>
+
::* [[[[:Category:Unified IS, Release 7.5]]]]
-
::* <nowiki>[[Category:Unified IS, Release 8.0(1)]]</nowiki>
+
::* [[[[:Category:Unified IS, Release 8.0]]]]
-
:* Unified ICM
+
:* Unified CCX
-
::* <nowiki>[[Category:Unified ICM, Release 7.5(1)]]</nowiki>
+
::* [[[[:Category:Unified CCX, Release 7.0]]]]
-
::* <nowiki>[[Category:Unified ICM, Release 8.0(1)]]</nowiki>
+
::* [[[[:Category:Unified CCX, Release 8.0]]]]
:* Unified IP IVR option
:* Unified IP IVR option
-
::* <nowiki>[[Category:Unified IP IVR, Release 7.0(1)]]</nowiki>
+
::* [[[[:Category:Unified IP IVR, Release 7.0]]]]
-
::* <nowiki>[[Category:Unified IP IVR, Release 8.0(1)]]</nowiki>
+
::* [[[[:Category:Unified IP IVR, Release 8.0]]]]
:* Cisco Mobile Supervisor option
:* Cisco Mobile Supervisor option
-
::* <nowiki>[[Category:Cisco Mobile Supervisor, Release 1.0]]</nowiki>
+
::* [[[[:Category:Cisco Mobile Supervisor, Release 1.0]]]]
:* CAD, CSD, IP Phone Agent options
:* CAD, CSD, IP Phone Agent options
-
::* <nowiki>[[Category:CAD, Release 6.6]]</nowiki>
+
::* [[[[:Category:CAD, Release 6.6]]]]
-
:* CTI OS option
+
-
::* <nowiki>[[Category:CTI OS, Release 7.5]]</nowiki>
+
:* Enterprise reporting option
:* Enterprise reporting option
-
::* <nowiki>[[Category:Cisco Enterprise Reporting, Release 7.5(x)]]</nowiki>
+
::* [[[[:Category:Cisco Enterprise Reporting, Release 7.5]]]]
-
:* Outbound option
+
-
::* <nowiki>[[Category:Cisco Outbound Option, Release 7.5(x)]]</nowiki>
+
:* Support tools
:* Support tools
-
::* <nowiki>[[Category:Cisco Support Tools, Release 2.x]]</nowiki>
+
::* [[[[:Category:Cisco Support Tools, Release 2.x]]]]
:* CRM connector options (SAP, Microsoft, Peoplesoft, Salesforce)
:* CRM connector options (SAP, Microsoft, Peoplesoft, Salesforce)
-
::* <nowiki>[[Category:Cisco Unified CRM Connector, Release 1.0(x)]]</nowiki>
+
::* [[[[:Category:Unified CRM Connector, Release 1.x]]]]
:* Management portal option
:* Management portal option
-
::* <nowiki>[[Category:Cisco Unified Contact Center Management Portal, Release 7.5(x)]]</nowiki>
+
::* [[[[:Category:Unified CCMP, Release 7.5]]]]
-
:* EIM option (Unified CCX and CCE)
+
:* EIM/WIM option  
-
::* <nowiki>[[Category:Unified EIM, Release 4.2(x)]]</nowiki>
+
::* For Unified CCE: [[[[:Category:Unified EIM/WIM for Unified CCE, Release 4.2]]]]
-
:* Mobile Agent option
+
::* For Unified CCX: [[[[:Category:Unified EIM/WIM for Unified CCX, Release 4.2]]]]
-
::* <nowiki>[[Category:Cisco Unified Mobile Agent, Release 7.5(x)]]</nowiki>
+
-
:* WIM option
+
-
::* <nowiki>[[Category:Cisco Unified Web Interaction Manager, Release 4.2(x)]]</nowiki>
+
:* WFO option (QM and WFM)
:* WFO option (QM and WFM)
-
::* <nowiki>[[Category:Cisco Unified Workforce Optimization]]</nowiki>
+
::* [[[[:Category:Cisco Unified Workforce Optimization]]]]

Revision as of 18:37, 11 September 2009

Welcome to Contact Center's Create Troubleshooting Tips Page!

To contribute to this collection, follow this procedure:

  1. Log into DocWikidev using your Cisco.com credentials.
  2. Enter the name of your new tip in the input box below and click Create Troubleshooting Tip. A new page opens.
  3. Change the <Tip Title> and the information for each field as required.
  4. Copy the required category (or categories) from the following list and add it to the bottom of your new page and click Save.
  • Unified ICM/CCE & Hosted
  • Unified ICM Hosted
  • Unified System CCE
  • CTI OS option
  • Unified CVP
  • Unified Expert Advisor (direct or option)
  • Unified IS
  • Unified CCX
  • Unified IP IVR option
  • Cisco Mobile Supervisor option
  • CAD, CSD, IP Phone Agent options
  • Enterprise reporting option
  • Support tools
  • CRM connector options (SAP, Microsoft, Peoplesoft, Salesforce)
  • Management portal option
  • EIM/WIM option
  • WFO option (QM and WFM)


Tip 1: Contact Chittal or Chris if you need help with setting up a new Category.

Tip 2: If your category and pages are set up accurately, your newly-created tip will automatically show up in the required product/release category.

Tip 3: See the Unified Expert Advisor, Release 7.6(1) page for different samples.




Note Note: If you enter the name of a tip that already exists, the existing page with that title will appear in the edit window.

Rating: 0.0/5 (0 votes cast)

Personal tools