Courtesy callback is not offered, when EWT in the ICM is set more than 30 minutes - Revision history

Dosproul: 1 revision

2012-10-16T12:48:46Z

1 revision

← Older revision

Revision as of 12:48, 16 October 2012

Txavier at 07:18, 16 October 2012

2012-10-16T07:18:00Z

← Older revision		Revision as of 07:18, 16 October 2012
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	{\| border="1"		{\| border="1"
	\|-		\|-
-	! '''Problem Summary'''	+	! '''Problem Summary'''
-	\| Courtesy callback is not offered, when EWT in the ICM is set more than 30 minutes.	+	\| Courtesy callback is not offered, when EWT in the ICM is set more than 30 minutes.
		+	Consider the following scenario:
		+
		+	When a TDM caller makes a call, a callback is offered and accepted. The callback is initiated and the caller answers the call. After 250-260 sec the callback entry on the Reporting Server portal gets erased and as a result no Courtesy Callback is offered.
		+
	\|-		\|-
-	! '''Possible Cause'''	+	! '''Possible Cause'''
-	\| When EWT in the ICM is set more than 30 minutes, the callback entry on the Reporting Server gets erased and as a result the Courtesy Callback is not offered.	+	\| When EWT in the ICM is set more than 30 minutes, the callback entry on the Reporting Server gets erased and as a result the Courtesy Callback is not offered. This is because the Gateway terminates the VRU leg by sending BYE which Unified CVP uses for any callback. As a result, Unified CVP erases all call details of the call and as result the callback is not made. It is found that a possible SIP session time out causes this behavior.
	\|-		\|-
-	! '''Recommended Action'''	+	! '''Recommended Action'''
-	\| The following configuration has to be made on the Ingress gateway/CUBE:	+	\| The following configuration has to be made on the Ingress gateway/CUBE:
	voice service voip		voice service voip
-	sip	+	sip
-	min-se 7200 session-expires 7200	+	min-se 7200 session-expires 7200
-	!	+
		+	!
	\|-		\|-
-	! '''~~Release~~'''	+	! '''Note'''
-	\| ~~Release 9.0~~(1)	+	\| In addition to the above configuration the session expire in the CUCM should also be changed to a higher value (7200), otherwise the callback will fail in Unified CVP due to SIP error response 422(session expire value too low) from Gateway.
	\|-		\|-
-	! '''~~Associated CDETS #~~'''	+	! '''Release'''
-	\| ~~CSCua18769'''~~	+	\| Release 9.0(1)
	\|-		\|-
		+	! '''Associated CDETS #'''
		+	\| CSCua18769
	\|}		\|}
-
-	~~<Replace this entire line with the required category or categories.>~~

Txavier at 08:14, 30 August 2012

2012-08-30T08:14:38Z

← Older revision		Revision as of 08:14, 30 August 2012
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	\|-		\|-
	! '''Possible Cause'''		! '''Possible Cause'''
-	\| When EWT in the ICM is set more than 30 minutes, the ~~call~~ entry on the Reporting Server gets erased and as a result the Courtesy Callback is not offered.	+	\| When EWT in the ICM is set more than 30 minutes, the callback entry on the Reporting Server gets erased and as a result the Courtesy Callback is not offered.
	\|-		\|-
	! '''Recommended Action'''		! '''Recommended Action'''

Txavier at 08:13, 30 August 2012

2012-08-30T08:13:14Z

← Older revision		Revision as of 08:13, 30 August 2012
Line 9:		Line 9:
	! '''Recommended Action'''		! '''Recommended Action'''
	\| The following configuration has to be made on the Ingress gateway/CUBE:		\| The following configuration has to be made on the Ingress gateway/CUBE:
-
	voice service voip		voice service voip
	sip		sip
	min-se 7200 session-expires 7200		min-se 7200 session-expires 7200
-	!	+	!
-		+
	\|-		\|-
	! '''Release'''		! '''Release'''

Txavier at 07:58, 30 August 2012

2012-08-30T07:58:12Z

← Older revision		Revision as of 07:58, 30 August 2012
Line 9:		Line 9:
	! '''Recommended Action'''		! '''Recommended Action'''
	\| The following configuration has to be made on the Ingress gateway/CUBE:		\| The following configuration has to be made on the Ingress gateway/CUBE:
		+
	voice service voip		voice service voip
	sip		sip
	min-se 7200 session-expires 7200		min-se 7200 session-expires 7200
-	!	+	!
		+
	\|-		\|-
	! '''Release'''		! '''Release'''

Txavier at 07:50, 30 August 2012

2012-08-30T07:50:01Z

← Older revision		Revision as of 07:50, 30 August 2012
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	sip		sip
	min-se 7200 session-expires 7200		min-se 7200 session-expires 7200
-	!	+	!
	\|-		\|-
	! '''Release'''		! '''Release'''

Txavier at 07:47, 30 August 2012

2012-08-30T07:47:03Z

← Older revision		Revision as of 07:47, 30 August 2012
Line 12:		Line 12:
	sip		sip
	min-se 7200 session-expires 7200		min-se 7200 session-expires 7200
-	!	+	!
	\|-		\|-
	! '''Release'''		! '''Release'''

Txavier at 07:33, 30 August 2012

2012-08-30T07:33:08Z

← Older revision		Revision as of 07:33, 30 August 2012
Line 12:		Line 12:
	sip		sip
	min-se 7200 session-expires 7200		min-se 7200 session-expires 7200
-	!	+	!
	\|-		\|-
	! '''Release'''		! '''Release'''

Txavier at 07:32, 30 August 2012

2012-08-30T07:32:06Z

← Older revision		Revision as of 07:32, 30 August 2012
Line 5:		Line 5:
	\|-		\|-
	! '''Possible Cause'''		! '''Possible Cause'''
-	\| ~~Courtesy callback is not offered, when~~ EWT in the ICM is set more than 30 minutes, as the call entry on the Reporting Server gets erased.	+	\| When EWT in the ICM is set more than 30 minutes, the call entry on the Reporting Server gets erased and as a result the Courtesy Callback is not offered.
	\|-		\|-
	! '''Recommended Action'''		! '''Recommended Action'''
	\| The following configuration has to be made on the Ingress gateway/CUBE:		\| The following configuration has to be made on the Ingress gateway/CUBE:
-	voice service voip	+	voice service voip
-	sip	+	sip
	min-se 7200 session-expires 7200		min-se 7200 session-expires 7200
	!		!

Txavier: Created page with "{| border="1" |- ! '''Problem Summary''' | Courtesy callback is not offered, when EWT in the ICM is set more than 30 minutes. |- ! '''Possible Cause''' | Courtesy callback is not..."

2012-08-30T07:29:41Z

Created page with "{| border="1" |- ! '''Problem Summary''' | Courtesy callback is not offered, when EWT in the ICM is set more than 30 minutes. |- ! '''Possible Cause''' | Courtesy callback is not..."

New page

{| border="1"
|-
! '''Problem Summary'''
| Courtesy callback is not offered, when EWT in the ICM is set more than 30 minutes.
|-
! '''Possible Cause'''
| Courtesy callback is not offered, when EWT in the ICM is set more than 30 minutes, as the call entry on the Reporting Server gets erased.
|-
! '''Recommended Action'''
| The following configuration has to be made on the Ingress gateway/CUBE:
voice service voip
sip
min-se 7200 session-expires 7200
!
|-
! '''Release'''
| Release 9.0(1)
|-
! '''Associated CDETS #'''
| CSCua18769'''
|-
|}

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