Courtesy callback is not offered, when EWT in the ICM is set more than 30 minutes

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Revision as of 07:50, 30 August 2012

Problem Summary Courtesy callback is not offered, when EWT in the ICM is set more than 30 minutes.
Possible Cause When EWT in the ICM is set more than 30 minutes, the call entry on the Reporting Server gets erased and as a result the Courtesy Callback is not offered.
Recommended Action The following configuration has to be made on the Ingress gateway/CUBE:
 voice service voip
 sip
 min-se 7200 session-expires 7200
Release Release 9.0(1)
Associated CDETS # CSCua18769

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