Courtesy callback is not offered, when EWT in the ICM is set more than 30 minutes
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(Created page with "{| border="1" |- ! '''Problem Summary''' | Courtesy callback is not offered, when EWT in the ICM is set more than 30 minutes. |- ! '''Possible Cause''' | Courtesy callback is not...") |
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! '''Possible Cause''' | ! '''Possible Cause''' | ||
| - | | | + | | When EWT in the ICM is set more than 30 minutes, the call entry on the Reporting Server gets erased and as a result the Courtesy Callback is not offered. |
|- | |- | ||
! '''Recommended Action''' | ! '''Recommended Action''' | ||
| The following configuration has to be made on the Ingress gateway/CUBE: | | The following configuration has to be made on the Ingress gateway/CUBE: | ||
| - | voice service voip | + | voice service voip |
| - | sip | + | sip |
min-se 7200 session-expires 7200 | min-se 7200 session-expires 7200 | ||
! | ! | ||
Revision as of 07:32, 30 August 2012
| Problem Summary | Courtesy callback is not offered, when EWT in the ICM is set more than 30 minutes. | |
|---|---|---|
| Possible Cause | When EWT in the ICM is set more than 30 minutes, the call entry on the Reporting Server gets erased and as a result the Courtesy Callback is not offered. | |
| Recommended Action | The following configuration has to be made on the Ingress gateway/CUBE:
voice service voip sip min-se 7200 session-expires 7200 | |
| Release | Release 9.0(1) | |
| Associated CDETS # | CSCua18769 |
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