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2010-04-09T15:20:56Z

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Srib: /* Could not meet post conditions of call.transfer */

2010-01-30T01:21:22Z

Could not meet post conditions of call.transfer

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== Could not meet post conditions of call.transfer ==

{| border="1"
|-
! '''Problem Summary'''
| Even after CiscoTransferEndEv is received for consult transfer to agent, we notice that transfer fails with a JTAPI extension.
|-
! '''Error Message'''
| Exception=com.cisco.jtapi.PlatformExceptionImpl: Could not meet post conditions of call.transfer(
|-
! '''Possible Cause'''
| Issue in JTAPI/CTI layer.
|-
! '''Recommended Action'''
| <ol>
Escalate to IPCBU JTAPI team with all relevant logs.
<br>5631179: Apr 22 15:32:51.482 GMT+530 %MIVR-SS_TEL-7-UNK:CallID:133 MediaId:3129130/1 Task:29000000558, transfer(7000, consultCall)
<br>5631569: Apr 22 15:32:51.544 GMT+530 %MIVR-SS_RM-7-UNK:processCiscoTransferEndEv: received CiscoTransferEndEv for Original CallId 19906346[3129130/1]
<br>5632770: Apr 22 15:33:06.498 GMT+530 %MIVR-SS_TEL-3-CONSULT_FAILED:Consult failed: All Call ids=CallID:133 MediaId:3129130/1 Task:29000000558,Extension=7000,Exception=com.cisco.jtapi.PlatformExceptionImpl: Could not meet post conditions of call.transfer(),Failure reason=transfer gets error CTIERR_UNSPECIFIED=0x0::Unspecified error
</ol>
|-
! '''Release'''
| Release 7.0(1) onwards
|-
! '''Associated CDETS #'''
| NA
|-
|}
[[Category:Unified CCX, Release 8.0]]
[[Category:Unified CCX, Release 7.0]]

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Srib: /* Could not meet post conditions of call.transfer */