Content Services Switch: Content Services Switch Shows Call Server Out of Service but IVR Service Is up

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(New page: == Content Services Switch Shows Call Server Out of Service but IVR Service Is up == <table border="1"><tr><td> '''Problem Summary''' </td><td>Content Services Switch (CSS) shows Call Ser...)
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Revision as of 18:12, 18 September 2009

Content Services Switch Shows Call Server Out of Service but IVR Service Is up

Problem Summary Content Services Switch (CSS) shows Call Server out of service but IVR Service is up.
Error Message None
Possible Cause The keepalive retry period is set too low.
Recommended Action The CSS polls the Unified CVP Call Server with a special Unified CVP script that is manually placed on the CSS. The keep alive retry period must be greater than the retry period specified in the script. Make sure the CSS keep alive retry period is set to 6. Also do a show script <script name> on the CSS to verify that the script exists.

service vxml1

keepalive maxfailure 1

keepalive retryperiod 6

ip address 10.86.129.22

keepalive type script <script name> "10.86.129.31"

active

Release Release 7.0(2)
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

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