Configuration: Calls using g.722 codec are not recorded
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Calls using g.722 codec are not recorded
| Problem Summary | When a call is established between two phones, the call is not recorded by Cisco MediaSense in both Unified CM and CUBE. |
|---|---|
| Error Message | State of the recorded conversation is ERROR. |
| Possible Cause |
Once a call is established between two phones and the g.722 codec is negotiated for that call, then Cisco MediaSense does not support the recording of g.722 calls. |
| Recommended Action | Disable g.722 codec in Unified CM to ensure that these calls are recorded by Cisco MediaSense. |
| Release | Release 8.5(3). |
| Associated CDETS # | None. |
