Configuration: Calls using g.722 codec are not recorded

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! '''Possible Cause'''  
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Once a call is established between two phones and the g.722 codec is negotiated for that call, then Cisco MediaSense does not support the recording of g.722 calls.  
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Once a call is established between two phones and the g.722 codec is negotiated for that call, then Cisco MediaSense does not support the recording of g.722 calls.
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! '''Release'''  
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| Release 8.5(3).
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| Releases 8.5(1) to 8.5(3). g.722 is supported as of release 8.5(4).
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! '''Associated CDETS #'''  
! '''Associated CDETS #'''  

Revision as of 17:49, 26 April 2012

Calls using g.722 codec are not recorded 

Problem Summary When a call is established between two phones, the call is not recorded by Cisco MediaSense in both Unified CM and CUBE.
Error Message State of the recorded conversation is ERROR.
Possible Cause

Once a call is established between two phones and the g.722 codec is negotiated for that call, then Cisco MediaSense does not support the recording of g.722 calls.

Recommended Action Disable g.722 codec in Unified CM to ensure that these calls are recorded by Cisco MediaSense.
Release Releases 8.5(1) to 8.5(3). g.722 is supported as of release 8.5(4).
Associated CDETS # None.

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