Configuration: Call between two RT phones is not recorded
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- | | Release 8.5(1) | + | | Release 8.5(1), Release 8.5(2), and Release 8.5(3). |
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! '''Associated CDETS #''' | ! '''Associated CDETS #''' |
Revision as of 20:57, 29 September 2011
Call between two RT phones is not recorded
Problem Summary | When a call is established between two RT phones (89XX and 99XX family), the call is not recorded by Unified MCP. |
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Error Message | State of the recorded conversation is ERROR. |
Possible Cause | When a call is established between two RT phones (89XX and 99XX family), G722 codec is negotiated for the call. If G722 is disabled using service parameters, however, the 2 RT phones negotiate iSAC codec by default (Low Loss). Cisco MediaSense does not support G722 or iSAC codecs. Consequently, the call is not recorded. |
Recommended Action |
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Release | Release 8.5(1), Release 8.5(2), and Release 8.5(3). |
Associated CDETS # | None. |