Configuration: Call between two RT phones is not recorded

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== Call between two RT phones is not recorded ==
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== Call between two RT phones is not recorded ==
{| border="1"
{| border="1"
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! '''Problem Summary'''
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! '''Problem Summary'''  
| When a call is established between two RT phones (89XX and 99XX family), the call is not recorded by Unified MCP.
| When a call is established between two RT phones (89XX and 99XX family), the call is not recorded by Unified MCP.
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|-
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! '''Error Message'''
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! '''Error Message'''  
| State of the recorded conversation is ERROR.
| State of the recorded conversation is ERROR.
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|-
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! '''Possible Cause'''
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! '''Possible Cause'''  
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| When a call is established between two RT phones (89XX and 99XX family), G722 codec is negotiated for the call. If G722 is disabled using service parameters, however, the 2 RT phones negotiate iSAC codec by default (Low Loss). Unified MCP does not support G722 or iSAC codecs. Consequently, the call is not recorded.
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| When a call is established between two RT phones (89XX and 99XX family), G722 codec is negotiated for the call. If G722 is disabled using service parameters, however, the 2 RT phones negotiate iSAC codec by default (Low Loss). Cisco MediaSense does not support G722 or iSAC codecs. Consequently, the call is not recorded.
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! '''Recommended Action'''
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! '''Recommended Action'''  
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| At least one party in the established call must use a non-RT phone.  
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|  
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#Make sure to set up G729 codec for both of the RT phones OR
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#Install Unified CM 8.5(1)SU1 software update which allows you to disable iSAC codec for recording enabled devices AND disable iSAC codec for recording enabled devices using the Unified CM Administration page.
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! '''Release'''
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! '''Release'''  
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| Release 8.5(1).
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| Release 8.5(1), Release 8.5(2), and Release 8.5(3).
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|-
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! '''Associated CDETS #'''
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! '''Associated CDETS #'''  
| None.
| None.
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|-
 
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|}
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[[Category:Cisco_MediaSense,_Release_8.5]]
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[[Category:Cisco MediaSense, Release 8.5]]
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Latest revision as of 20:19, 8 October 2011

Call between two RT phones is not recorded

Problem Summary When a call is established between two RT phones (89XX and 99XX family), the call is not recorded by Unified MCP.
Error Message State of the recorded conversation is ERROR.
Possible Cause When a call is established between two RT phones (89XX and 99XX family), G722 codec is negotiated for the call. If G722 is disabled using service parameters, however, the 2 RT phones negotiate iSAC codec by default (Low Loss). Cisco MediaSense does not support G722 or iSAC codecs. Consequently, the call is not recorded.
Recommended Action
  1. Make sure to set up G729 codec for both of the RT phones OR
  2. Install Unified CM 8.5(1)SU1 software update which allows you to disable iSAC codec for recording enabled devices AND disable iSAC codec for recording enabled devices using the Unified CM Administration page.
Release Release 8.5(1), Release 8.5(2), and Release 8.5(3).
Associated CDETS # None.

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