Configuration: Call between two RT phones is not recorded

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(Call between two RT phones is not recorded)
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Revision as of 02:49, 10 December 2010

Call between two RT phones is not recorded

Problem Summary When a call is established between two RT phones (89XX and 99XX family), the call is not recorded by Unified MCP.
Error Message State of the recorded conversation is ERROR.
Possible Cause When a call is established between two RT phones (89XX and 99XX family), G722 codec is negotiated for the call. If G722 is disabled using service parameters, however, the 2 RT phones negotiate iSAC codec by default (Low Loss). Unified MCP does not support G722 or iSAC codecs. Consequently, the call is not recorded.
Recommended Action At least one party in the established call must use a non-RT phone.
Release Release 8.5(1).
Associated CDETS # None.

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