Configuration: Call between two RT phones is not recorded
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Call between two RT phones is not recorded
| Problem Summary | When a call is established between two RT phones (89XX and 99XX family), the call is not recorded by Unified MCP. |
|---|---|
| Error Message | State of the recorded conversation is ERROR. |
| Possible Cause | When a call is established between two RT phones (89XX and 99XX family), G722 codec is negotiated for the call. If G722 is disabled using service parameters, however, the 2 RT phones negotiate iSAC codec by default (Low Loss). Unified MCP does not support G722 or iSAC codecs. Consequently, the call is not recorded. |
| Recommended Action | At least one party in the established call must use a non-RT phone. |
| Release | Release 8.5(1). |
| Associated CDETS # | None. |
