Conference member’s data shows as “unavailable”

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Conference member’s data shows as “unavailable”

Problem Summary A conference call member’s data shows as <Unavailable> in the Contact Appearance pane.
Error Message None.
Possible Cause <Unavailable> represents a party outside the switch. The switch sends the trunk number of the external party to the desktop, where it has no meaning. Agent Desktop replaces the trunk number with <Unavailable>.
Recommended Action None.
Release CAD Unified CCX 8.5
Associated CDETS # None.

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