Codec Mismatch between Caller and CTI Port

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Codec Mismatch between Caller and CTI Port

Problem Summary As soon as the call is answered at the CTI port, CallCtlConnFailed event with cause 107 is received and media events are not received. Hence call is aborted.
Error Message 485624: Sep 25 12:29:14.958 EEST  %MIVR-SS_TEL-7-UNK:CallID:763 MediaId:48650/1 Task:21000000978, CallCtlConnFailed, Inbound call, callctl cause:107, [5519:VZD_CC/(P1-CTIAdmin_1) GCID=(1,48650)->ACTIVE]->FAILED


485762: Sep 25 12:29:19.801 EEST  %MIVR-SS_TEL-3-WAIT_FOR_CALL_AND_MEDIA_ACTIVE_FAILED:Waiting for call and media active failed: All Call ids=CallID:763 MediaId:48650/1 Task:21000000978,Time Lapse=5000

Possible Cause Codec mismatch between caller end and CTI Port
Recommended Action

    Check for possible codec mismatch between caller end and the CTI port.
    485538: Sep 25 12:29:14.645 EEST %MIVR-SS_TEL-7-UNK:Route Connection=[1613:VZD_CC/(P1-CTIAdmin_1) GCID=(1,48650)->ACTIVE]->OFFERED, reason=1, Event= CallCtlConnOfferedEv, cause=100, metacode=129, isMaster=true
    485546: Sep 25 12:29:14.645 EEST %MIVR-SS_TEL-7-UNK:Call.received() JTAPICallContact[id=763,type=Cisco JTAPI Call,implId=48650/1,active=true,state=CALL_RECEIVED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=ZvanuCentrs,type=Cisco Script Application,id=1,desc=ZvanuCentrs,enabled=true,max=30,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Fri Sep 18 15:26:45 EEST 2009,
    485600: Sep 25 12:29:14.801 EEST  %MIVR-SS_TEL-7-UNK:Call.answered() JTAPICallContact[id=763,type=Cisco JTAPI Call,implId=48650/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=ZvanuCentrs,type=Cisco Script Application,id=1,desc=ZvanuCentrs,enabled=true,max=30,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Fri Sep 18 15:26:45 EEST 2009,
    485624: Sep 25 12:29:14.958 EEST  %MIVR-SS_TEL-7-UNK:CallID:763 MediaId:48650/1 Task:21000000978, CallCtlConnFailed, Inbound call, callctl cause:107, [5519:VZD_CC/(P1-CTIAdmin_1) GCID=(1,48650)->ACTIVE]->FAILED
    485762: Sep 25 12:29:19.801 EEST  %MIVR-SS_TEL-3-WAIT_FOR_CALL_AND_MEDIA_ACTIVE_FAILED:Waiting for call and media active failed: All Call ids=CallID:763 MediaId:48650/1 Task:21000000978,Time Lapse=5000
    485763: Sep 25 12:29:19.801 EEST %MIVR-APP_MGR-3-TASK_ABORTED:Application task aborted: Application=App[name=ZvanuCentrs,type=Cisco Script Application,id=1,desc=ZvanuCentrs,enabled=true,max=30,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Fri Sep 18 15:26:45 EEST 2009,recordId=50,desc=ZvanuCentrs,name=ZvanuCentrs,type=Cisco Script Application,id=1,enabled=true,sessions=30,script=SCRIPT[
    485861: Sep 25 12:29:19.833 EEST %MIVR-SS_TEL-7-UNK:Call.aborted() JTAPICallContact[id=763,type=Cisco JTAPI Call,implId=48650/1,active=false,state=CONTACT_ABORTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=ZvanuCentrs,type=Cisco Script Application,id=1,desc=ZvanuCentrs,enabled=true,max=30,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Fri Sep 18 15:26:45 EEST 200
    485864: Sep 25 12:29:19.833 EEST  %MIVR-SS_RM-7-UNK:Processing msg: SessionTerminatedMsg (Rsrc:null ID:48650/1 Type:IAQ Cause:INVALID Abort Exception:com.cisco.app.ApplicationTaskInactiveException)

Release Release 7.0(1) onwards
Associated CDETS # NA

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