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2010-04-09T15:20:55Z

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Srib: /* Codec Mismatch between Caller and CTI Port */

2010-01-30T01:12:18Z

Codec Mismatch between Caller and CTI Port

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== Codec Mismatch between Caller and CTI Port ==

{| border="1"
|-
! '''Problem Summary'''
| As soon as the call is answered at the CTI port, CallCtlConnFailed event with cause 107 is received and media events are not received. Hence call is aborted.
|-
! '''Error Message'''
| 485624: Sep 25 12:29:14.958 EEST %MIVR-SS_TEL-7-UNK:CallID:763 MediaId:48650/1 Task:21000000978, CallCtlConnFailed, Inbound call, callctl cause:107, [5519:VZD_CC/(P1-CTIAdmin_1) GCID=(1,48650)->ACTIVE]->FAILED
 485762: Sep 25 12:29:19.801 EEST %MIVR-SS_TEL-3-WAIT_FOR_CALL_AND_MEDIA_ACTIVE_FAILED:Waiting for call and media active failed: All Call ids=CallID:763 MediaId:48650/1 Task:21000000978,Time Lapse=5000

|-
! '''Possible Cause'''
| Codec mismatch between caller end and CTI Port
|-
! '''Recommended Action'''
| <ol>
Check for possible codec mismatch between caller end and the CTI port.
 485538: Sep 25 12:29:14.645 EEST %MIVR-SS_TEL-7-UNK:Route Connection=[1613:VZD_CC/(P1-CTIAdmin_1) GCID=(1,48650)->ACTIVE]->OFFERED, reason=1, Event= CallCtlConnOfferedEv, cause=100, metacode=129, isMaster=true
 485546: Sep 25 12:29:14.645 EEST %MIVR-SS_TEL-7-UNK:Call.received() JTAPICallContact[id=763,type=Cisco JTAPI Call,implId=48650/1,active=true,state=CALL_RECEIVED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=ZvanuCentrs,type=Cisco Script Application,id=1,desc=ZvanuCentrs,enabled=true,max=30,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Fri Sep 18 15:26:45 EEST 2009,
 485600: Sep 25 12:29:14.801 EEST %MIVR-SS_TEL-7-UNK:Call.answered() JTAPICallContact[id=763,type=Cisco JTAPI Call,implId=48650/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=ZvanuCentrs,type=Cisco Script Application,id=1,desc=ZvanuCentrs,enabled=true,max=30,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Fri Sep 18 15:26:45 EEST 2009,
 485624: Sep 25 12:29:14.958 EEST %MIVR-SS_TEL-7-UNK:CallID:763 MediaId:48650/1 Task:21000000978, CallCtlConnFailed, Inbound call, callctl cause:107, [5519:VZD_CC/(P1-CTIAdmin_1) GCID=(1,48650)->ACTIVE]->FAILED
 485762: Sep 25 12:29:19.801 EEST %MIVR-SS_TEL-3-WAIT_FOR_CALL_AND_MEDIA_ACTIVE_FAILED:Waiting for call and media active failed: All Call ids=CallID:763 MediaId:48650/1 Task:21000000978,Time Lapse=5000
 485763: Sep 25 12:29:19.801 EEST %MIVR-APP_MGR-3-TASK_ABORTED:Application task aborted: Application=App[name=ZvanuCentrs,type=Cisco Script Application,id=1,desc=ZvanuCentrs,enabled=true,max=30,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Fri Sep 18 15:26:45 EEST 2009,recordId=50,desc=ZvanuCentrs,name=ZvanuCentrs,type=Cisco Script Application,id=1,enabled=true,sessions=30,script=SCRIPT[
 485861: Sep 25 12:29:19.833 EEST %MIVR-SS_TEL-7-UNK:Call.aborted() JTAPICallContact[id=763,type=Cisco JTAPI Call,implId=48650/1,active=false,state=CONTACT_ABORTED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=ZvanuCentrs,type=Cisco Script Application,id=1,desc=ZvanuCentrs,enabled=true,max=30,valid=true,cfg=[ApplicationConfig[schema=ApplicationConfig,time=Fri Sep 18 15:26:45 EEST 200
 485864: Sep 25 12:29:19.833 EEST %MIVR-SS_RM-7-UNK:Processing msg: SessionTerminatedMsg (Rsrc:null ID:48650/1 Type:IAQ Cause:INVALID Abort Exception:com.cisco.app.ApplicationTaskInactiveException)

</ol>
|-
! '''Release'''
| Release 7.0(1) onwards
|-
! '''Associated CDETS #'''
| NA
|-
|}

[[Category:Unified CCX, Release 8.0]]
[[Category:Unified CCX, Release 7.0]]

Codec Mismatch between Caller and CTI Port - Revision history

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Srib: /* Codec Mismatch between Caller and CTI Port */