Client Error: Client requests constantly result in "503 Service Unavailable" Error - Revision history

Dosproul: 1 revision

2013-01-10T20:33:13Z

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Lobruce at 20:46, 4 December 2012

2012-12-04T20:46:31Z

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Dosproul: 1 revision

2012-06-28T16:05:48Z

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Lobruce at 14:23, 13 June 2012

2012-06-13T14:23:27Z

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Dosproul: 1 revision

2012-01-04T20:56:57Z

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Revision as of 20:56, 4 January 2012

Lobruce at 21:39, 14 December 2011

2011-12-14T21:39:04Z

New page

== Client requests result in "503 Service Unavailable" Error ==

{| border="1"
|-
! '''Problem Summary'''
| All client requests receive the following response: "503 Service Unavailable".
|-
! '''Error Message'''
| 503 Service Unavailable
|-
! '''Possible Cause'''
| Finesse is unable to connect to either the Cisco Finesse Notification Service or the CTI server on Unified CCE.
|-
! '''Recommended Action'''
|
#Make sure that the Cisco Finesse Notification Service is running. Access the CLI and run the command "utils service list". 
#Check that the primary host/port and/or backup host/port are configured in the Server Settings gadget in the Finesse Administration Console, and that at least one of these CTI servers is up and running.
#Make sure that the Finesse server is restarted after making the admin changes.
#Check the CTI server logs to see if the OPEN_REQ is coming through from Finesse and to see if or why it is failing.

|-
! '''Release'''
| Release 8.5(3)
|-
! '''Associated CDETS #'''
| None.
|}

<br>  <br>

[[Category:Cisco_Finesse,_Release_8.5]]