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2009-12-18T17:43:31Z

Bot: Adding {{Template:Required Metadata}}

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	== Clicking the Emergency or Supervisor Assist buttons results in an error ==		== Clicking the Emergency or Supervisor Assist buttons results in an error ==

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2009-10-01T21:40:21Z

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Revision as of 21:40, 1 October 2009

Cchetty: Miscellaneous: Clicking the Emergency or Supervisor Assist buttons results in an error moved to Clicking the Emergency or Supervisor Assist buttons results in an error

2009-09-10T06:20:48Z

Miscellaneous: Clicking the Emergency or Supervisor Assist buttons results in an error moved to Clicking the Emergency or Supervisor Assist buttons results in an error

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== Clicking the Emergency or Supervisor Assist buttons results in an error ==

{| border="1"
|-
! '''Problem Summary'''
| Clicking the "Emergency" and/or "Supervisor Assist" buttons on the Agent desktop causes an error message.
|-
! '''Error Message'''
| None.
|-
! '''Possible Cause'''
| There are several reasons for this symptom:
# The agent may be in an inappropriate state. The "Emergency" and "Supervisor Assist" buttons operate similarly to the "Make Call" button in that they make a call to the supervisor.
# The supervisor may be in an inappropriate state.
# There may be a problem with the ICM configuration.
|-
! '''Recommended Action'''
|
# In order for these buttons to function correctly the agent must be in a state that allows it to make a call (for example, with IPCC, the agent must be in Not Ready state).
# The supervisor must be in Available/Ready state.
# This functionality requires an ICM script (refer to ''CTI OS System Manager Guide for Cisco ICM/IPCC Enterprise & Hosted Editions'') for routing these calls as well as Supervisor and Agent Team configuration. A good test is to try this functionality with CTITest (emergency and assist commands). Also, a supervisor needs to be in the Available/Ready state to accept these types of calls.

|-
! '''Release'''
| Release 7.5(x)
|-
! '''Associated CDETS #'''
| None.
|-
|}

[[Category:CTI OS, Release 7.5]]

Clicking the Emergency or Supervisor Assist buttons results in an error - Revision history

Docwikibot: Bot: Adding {{Template:Required Metadata}}

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Cchetty: Miscellaneous: Clicking the Emergency or Supervisor Assist buttons results in an error moved to Clicking the Emergency or Supervisor Assist buttons results in an error