Cisco WAAS Troubleshooting Guide for Release 4.1.3 and Later

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This guide provides a systematic approach to identifying and remedying problems that may arise as you use your WAAS system over a period of time. This guide is not intended to replace configuration best practices or to be an all-inclusive guide for every application. Rather, it is an attempt to provide you with the knowledge and skills necessary to correct the most common issues that you may encounter.

This guide applies to WAAS version 4.1.3 and later releases.


This article is intended for trained network administrators who have experience with the configuration and maintenance of the WAAS system.


This article consists of the following major sections:

Understanding the WAAS Architecture and Traffic Flow

Preliminary WAAS Troubleshooting

Troubleshooting Optimization

Troubleshooting Application Acceleration

Troubleshooting the CIFS AO

Troubleshooting the HTTP AO

Troubleshooting the EPM AO

Troubleshooting the MAPI AO

Troubleshooting the NFS AO

Troubleshooting the SSL AO

Troubleshooting the Video AO

Troubleshooting the Generic AO

Troubleshooting Overload Conditions

Troubleshooting WCCP

Troubleshooting Disk and Hardware Problems

Troubleshooting Serial Inline Clusters

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You can create a PDF file of one or more articles in this wiki, including the entire WAAS Troubleshooting Wiki. For details, see the Creating a PDF article.

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