Cisco Unity Express -- Custom Script Editor FAQs
Main Cisco Unity Express DocWiki Page: Cisco Unity Express
Search the Cisco Unity Express documentation on the DocWiki:
Question: What is the quickest way to start developing custom scripts?
Answer: Starting with Cisco Unity Express Release 3.2, we have introduced script editor in the CUE Administration GUI. Go to System > Scripts > New. See this link: http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_2/administrator/gui/edit_exp.html
For all versions, here is a quick start guide for creating custom scripts: http://www.cisco.com/en/US/partner/products/sw/voicesw/ps5520/products_tech_note09186a008041d950.shtml
Question: Where can I download an editor installer for my Cisco Unity Express version and sample scripts?
Answer: Download the appropriate Cisco Unity Express Custom Script Editor from Cisco's web site at: http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278535672
Choose the appropriate Cisco Unity Express version that you are running.
Once you are on the appropriate Cisco Unity Express version software page, download the editor and sample scripts.
- Click Utilities to download the Cisco Unity Express editor and install it on a windows PC.
- Click Sample Auto-Attendant Scripts to download the sample scripts.
Question: How can I capture debug traces/logs when my script is not working as designed?
Answer: Use one of the following methods.
- Make sure the system is idle.
- Run "clear trace" on Cisco Unity Express.
- Run "show tech-support" on Cisco Unity Express.
- Run "show trace buffer tail" on Cisco Unity Express.
- Make the simplest call to demonstrate your problem.
- Wait until the logs stop scrolling. This may take 3 to 5 minutes.
- Press CTRL-C to exit.
- Send the logs for the failure case to Cisco.
Method 2: You will need a FTP server.
- Follow above steps until you have Made the simplest call to demonstrate your problem.
- Run “log trace buffer save” on Cisco Unity Express.
- Run “copy log atrace_save.log url ftp://x.x.x.x/....”
- Send the file to Cisco.
Question: How can I record, add, modify, or delete various CUE prompts?
Answer: You can assign a number to the AvT application (in the GUI, go to Voicemail > Call Handling), and record prompts by dialing into the system. You can find documentation at http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_2/administrator/voicemail/4AvT.html
Question: I am having problems installing or running the Cisco Unity Express editor on Windows XP.
Answer: If you are having problems with the installation, check the install .log file at c:\.
Some other suggestions to follow:
- Uninstall the editor from your machine.
- Remove MSJVM using any suitable tool like http://www.mvps.org/marksxp/Downloads/WinXP/Java/unmsjvm.exe
- Install the editor again.
If the problem persists, do the following:
- Run the editor with the -debug flag. A console window will appear. Send the traces that appeare on this console to Cisco.
- Also send the installation log which is located under c:\CiscoInstall.log to Cisco.
Question: I have Windows 7 and the editor installer does not support it.
Answer: Windows 7 provides a way to run Windows XP on it. The procedure is outlined at http://windows.microsoft.com/en-US/windows7/install-and-use-windows-xp-mode-in-windows-7. Once Windows XP starts running, you may proceed to install and use Cisco Unity Express editor on it.
Question: I want my script to use dial-by-first name instead.
Answer: It is possible within every new or existing script. If you are using Editor Express then following figure shows the option to switch to dial-by-first name.
Question: I want to create a CME TCL script to perform functions like call queuing, hunt groups and music on hold.
Answer: It cannot be done with Cisco Unity Express customer script. Please get in touch TAC to configure CME or/and design a new TCL script.
Question: I want to install and use a script that can speak in two or more languages.
Answer: You can install additional languages using CUE cli command "software install addon url <URL>". Once installed then there is a sample script on CCO called CUE-IVR-MultipleLang.3.0.2.zip. Use this script as reference design for your specific call flow. In case, you are finding problems then send email to email@example.com along with debug traces. The procedure of capturing debug traces is mentioned above in another FAQ.
Question: I have recoded a prompt file in .wav format but I cannot seem to upload it to the CUE.
Answer: First, Open .wav file in Windows XP sound recorder. If you don’t find one then here is one of the link from internet - http://www.andrewsenior.com/shibboleth/sndrec32.exe
Second, Save the file in a format shown below.