Cisco Unity Express -- Custom Script Editor FAQs

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'''Question: What is the quickest way to start developing custom scripts.'''
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'''Question:''' What is the quickest way to start developing custom scripts?
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'''Answer: '''  Starting with CUE 3.2, we have introduced script editor in the CUE Administration GUI - System -> Scripts -> New.
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'''Answer: '''  Starting with Cisco Unity Express Release 3.2, we have introduced script editor in the CUE Administration GUI.  Go to '''System > Scripts > New'''.  See this link:  http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_2/administrator/gui/edit_exp.html
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http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_2/administrator/gui/edit_exp.html
 
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For all versions, here is a quick start guide for creating custom scripts: http://www.cisco.com/en/US/partner/products/sw/voicesw/ps5520/products_tech_note09186a008041d950.shtml
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For all versions, here is a quick start guide for creating Custom Scripts:
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http://www.cisco.com/en/US/partner/products/sw/voicesw/ps5520/products_tech_note09186a008041d950.shtml
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'''Question: Where can I download editor installer for my CUE version and sample scripts.'''
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'''Question:''' Where can I download an editor installer for my Cisco Unity Express version and sample scripts?
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'''Answer: '''
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'''Answer: ''' Download the appropriate Cisco Unity Express Custom Script Editor from Cisco's web site at: http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278535672
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Please download the appropriate CUE Custom Script Editor from Cisco CCO web site at:
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Choose the appropriate Cisco Unity Express version that you are running.
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http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278535672
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Once you are on the appropriate Cisco Unity Express version software page, download the editor and sample scripts.
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Choose the appropriate CUE version that you are running.
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* Click '''Utilities''' to download the Cisco Unity Express editor and install it on a windows PC.
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* Click '''Sample Auto-Attendant Scripts''' to download the sample scripts.
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Once you are in the appropriate CUE version software page, download the editor and sample scripts.
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- Click on “Utilities” link to download the CUE Editor and install it on a windows PC.
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- Click on “Sample Auto-Attendant Scripts” to download the sample scripts.
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----
----
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'''Question:''' How can I capture debug traces/logs when my script is not working as designed?
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'''Question: How can I capture debug traces/logs when my script is not working as designed.'''
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'''Answer: ''' Use one of the following methods.
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'''Answer: '''  
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'''Method 1:'''
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'''Method-1:'''
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# Make sure the system is idle.
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# Run "clear trace" on Cisco Unity Express.
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# Run "show trace buffer tail" on Cisco Unity Express.
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# Make the simplest call to demonstrate your problem.
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# Wait until the logs stop scrolling.  This may take 3 to 5 minutes.
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# Press CTRL-C to exit.
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# Send the logs for the failure case to Cisco.
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1. Make sure the system is idle.
 
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2. Run "clear trace" on CUE.
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'''Method 2:''' You will need a FTP server.
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3. Run "show trace buffer tail" on CUE.
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# Make sure the system is idle.  
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# Make the simplest call to demonstrate your problem.
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4. Make the simplest call to demonstrate your problem.
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# Run “log trace buffer save” on Cisco Unity Express.
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# Run “copy log atrace_save.log url ftp://x.x.x.x/....”
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5. Wait until the logs stop scrolling ... Might take 3 to 5 minutes.
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# Send the file to Cisco.
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6. Press CTRL-C to exit.
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7. Send us the logs for the failure case.
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'''Method-2:''' You will need a FTP server.
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1. Make sure the system is idle.  
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2. Make the simplest call to demonstrate your problem.
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3. Run “log trace buffer save” on CUE.
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4. Run “copy log atrace_save.log url ftp://x.x.x.x/....”
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5. Send us this file.
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----
----
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'''Question: How can I record(add)/modify/delete various prompts.'''
 
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'''Answer: ''' 
 
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You could assign a number to the AvT application (GUI: Voice mail -> Call Handling), and record prompts by dialing into the system.
 
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Some documentation here -
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'''Question:''' How can I record, add, modify, or delete various prompts?
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http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_2/administrator/voicemail/4AvT.html
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'''Answer: '''  You can assign a number to the AvT application (in the GUI, go to '''Voicemail > Call Handling'''), and record prompts by dialing into the system.  You can find documentation at http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_2/administrator/voicemail/4AvT.html
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----
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'''Question: I am having problems installing or running CUE editor on Windows XP.'''
 
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'''Answer: '''
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'''Question:''' I am having problems installing or running the Cisco Unity Express editor on Windows XP.
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If installation is having problems, check install .log file at c:\
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'''Answer: '''  If you are having problems with the installation, check the install .log file at c:\.
Some other suggestions to follow:
Some other suggestions to follow:
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1) Uninstall Editor from your machine.
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* Uninstall the editor from your machine.
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* Remove MSJVM using any suitable tool like http://www.mvps.org/marksxp/Downloads/WinXP/Java/unmsjvm.exe  
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2) Remove MSJVM using any suitable tool like http://www.mvps.org/marksxp/Downloads/WinXP/Java/unmsjvm.exe  
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* Install the editor again.
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3) Install Editor again.
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If the problem persists then send us following info.
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1) Run the editor with "-debug" flag. A console window will appear, send us the traces that appeared on this console.
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2) Also Send us the installation log which is located under c:\CiscoInstall.log
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If the problem persists, do the following:
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* Run the editor with the -debug flag. A console window will appear.  Send the traces that appeare on this console to Cisco.
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* Also send the installation log which is located under c:\CiscoInstall.log to Cisco.
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'''Question: I have Windows 7 and Editor Installer does not support it.'''
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'''Question:''' I have Windows 7 and the editor installer does not support it.
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'''Answer: ''' 
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Windows 7 provides a way to run Windows XP on it. The procedure is outlined at http://windows.microsoft.com/en-US/windows7/install-and-use-windows-xp-mode-in-windows-7
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Once Windows XP starts running then you may proceed to install and use CUE editor on it.
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'''Answer: '''  Windows 7 provides a way to run Windows XP on it. The procedure is outlined at http://windows.microsoft.com/en-US/windows7/install-and-use-windows-xp-mode-in-windows-7.  Once Windows XP starts running, you may proceed to install and use Cisco Unity Express editor on it.
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'''Question: I want my script to use dial-by-first name instead.'''
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'''Question:''' I want my script to use dial-by-first name instead.
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'''Answer: '''   
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'''Answer: '''  It is possible within every new or existing script. If you are using Editor Express then following figure shows the option to switch to dial-by-first name.
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It is possible within every new or existing script. If you are using Editor Express then following figure shows the option to switch to dial-by-first name.
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[[Image:pic1.jpg]]
[[Image:pic1.jpg]]
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'''Question: I want to create a CME TCL script to perform functions like call queuing, hunt groups and music on hold.'''
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'''Question:''' I want to create a CME TCL script to perform functions like call queuing, hunt groups and music on hold.'''
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'''Answer: ''' 
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It cannot be done with CUE customer script. Please get in touch TAC to configure CME or/and design a new TCL script.  
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'''Answer: '''  It cannot be done with Cisco Unity Express customer script. Please get in touch TAC to configure CME or/and design a new TCL script.  
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'''Question: .'''
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'''Question: '''
'''Answer: '''   
'''Answer: '''   

Revision as of 17:19, 29 July 2010

Search the Cisco Unity Express documentation on the DocWiki:

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Question: What is the quickest way to start developing custom scripts?

Answer: Starting with Cisco Unity Express Release 3.2, we have introduced script editor in the CUE Administration GUI. Go to System > Scripts > New. See this link: http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_2/administrator/gui/edit_exp.html


For all versions, here is a quick start guide for creating custom scripts: http://www.cisco.com/en/US/partner/products/sw/voicesw/ps5520/products_tech_note09186a008041d950.shtml




Question: Where can I download an editor installer for my Cisco Unity Express version and sample scripts?

Answer: Download the appropriate Cisco Unity Express Custom Script Editor from Cisco's web site at: http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278535672

Choose the appropriate Cisco Unity Express version that you are running.

Once you are on the appropriate Cisco Unity Express version software page, download the editor and sample scripts.

  • Click Utilities to download the Cisco Unity Express editor and install it on a windows PC.
  • Click Sample Auto-Attendant Scripts to download the sample scripts.




Question: How can I capture debug traces/logs when my script is not working as designed?

Answer: Use one of the following methods.

Method 1:

  1. Make sure the system is idle.
  2. Run "clear trace" on Cisco Unity Express.
  3. Run "show trace buffer tail" on Cisco Unity Express.
  4. Make the simplest call to demonstrate your problem.
  5. Wait until the logs stop scrolling. This may take 3 to 5 minutes.
  6. Press CTRL-C to exit.
  7. Send the logs for the failure case to Cisco.


Method 2: You will need a FTP server.

  1. Make sure the system is idle.
  2. Make the simplest call to demonstrate your problem.
  3. Run “log trace buffer save” on Cisco Unity Express.
  4. Run “copy log atrace_save.log url ftp://x.x.x.x/....”
  5. Send the file to Cisco.




Question: How can I record, add, modify, or delete various prompts?

Answer: You can assign a number to the AvT application (in the GUI, go to Voicemail > Call Handling), and record prompts by dialing into the system. You can find documentation at http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_2/administrator/voicemail/4AvT.html




Question: I am having problems installing or running the Cisco Unity Express editor on Windows XP.

Answer: If you are having problems with the installation, check the install .log file at c:\.

Some other suggestions to follow:

If the problem persists, do the following:

  • Run the editor with the -debug flag. A console window will appear. Send the traces that appeare on this console to Cisco.
  • Also send the installation log which is located under c:\CiscoInstall.log to Cisco.




Question: I have Windows 7 and the editor installer does not support it.

Answer: Windows 7 provides a way to run Windows XP on it. The procedure is outlined at http://windows.microsoft.com/en-US/windows7/install-and-use-windows-xp-mode-in-windows-7. Once Windows XP starts running, you may proceed to install and use Cisco Unity Express editor on it.




Question: I want my script to use dial-by-first name instead.

Answer: It is possible within every new or existing script. If you are using Editor Express then following figure shows the option to switch to dial-by-first name.

Pic1.jpg




Question: I want to create a CME TCL script to perform functions like call queuing, hunt groups and music on hold.

Answer: It cannot be done with Cisco Unity Express customer script. Please get in touch TAC to configure CME or/and design a new TCL script.




Question:

Answer:



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