Cisco Unified Survivable Remote Site Voicemail -- Troubleshooting

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== Survivable Remote Site Voicemail Troubleshooting ==
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== General SRSV Troubleshooting ==
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Troubleshooting the SRSV (Survivable Remote Site Voicemail) solution is very important and can be done through the following procedures:
 
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=== Using Traces for Troubleshooting ===
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* Configure “trace srsx srsv-engine all” on SRSV-UMG
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* Configure “show trace buffer tail”
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* Issue Ctrl-C to stop the trace
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* Check the alerts displayed for failures on SRSV-UMG using “show srsx alerts” on CLI or Dashboard on GUI
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=== Error Retrieving Voicemail Common Configuration ===
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* Check network connectivity test from SRSV-UMG
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* Check if the REST credentials set for the CUC server on SRSV-UMG match the CUC server Admin login credentials
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=== Error: Hostname not found in DNS ===
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* If you see “Hostname not found in DNS” error while adding devices, make sure that these devices are configured in DNS server in both reverse and forward lookup zones.
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* After creating these zones, if you still hit hostname not found errors, give “clear ip dns cache” in CLI on SRSV-UMG and retry adding devices
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=== Unable to Connect to SRSV: Socket Timeout ===
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* Check the network connectivity test from SRSV-UMG GUI  for success for that Branch VM server.
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* Check if the SRSV-CUE  is registered with the correct PAT port #  in Branch Voicemail server page from SRSV-UMG GUI
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* Check the NAT/PAT translations setup on NAT router
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* Check the TLS Security setting in System->SRSV settings page in SRSV-UMG GUI.
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=== Language Not Installed ===
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PROBLEM: Language <language> is not installed.
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EXPLANATION: Not all Cisco Unity Connection configuration settings apply to the SRSV-CUE device.
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RECOMMENDED ACTION 1: Check to see if the system default language on Cisco Unity Connection is installed on the SRSV-CUE device.
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RECOMMENDED ACTION 2: Check to see if the subscriber’s default language is installed on the SRSV-CUE device.
[[Category:Survivable Remote Site Voicemail]]
[[Category:Survivable Remote Site Voicemail]]

Revision as of 18:11, 16 June 2010

Main Page: Cisco Unified Survivable Remote Site Voicemail


Contents

General SRSV Troubleshooting

Using Traces for Troubleshooting

  • Configure “trace srsx srsv-engine all” on SRSV-UMG
  • Configure “show trace buffer tail”
  • Issue Ctrl-C to stop the trace
  • Check the alerts displayed for failures on SRSV-UMG using “show srsx alerts” on CLI or Dashboard on GUI


Error Retrieving Voicemail Common Configuration

  • Check network connectivity test from SRSV-UMG
  • Check if the REST credentials set for the CUC server on SRSV-UMG match the CUC server Admin login credentials


Error: Hostname not found in DNS

  • If you see “Hostname not found in DNS” error while adding devices, make sure that these devices are configured in DNS server in both reverse and forward lookup zones.
  • After creating these zones, if you still hit hostname not found errors, give “clear ip dns cache” in CLI on SRSV-UMG and retry adding devices


Unable to Connect to SRSV: Socket Timeout

  • Check the network connectivity test from SRSV-UMG GUI for success for that Branch VM server.
  • Check if the SRSV-CUE is registered with the correct PAT port # in Branch Voicemail server page from SRSV-UMG GUI
  • Check the NAT/PAT translations setup on NAT router
  • Check the TLS Security setting in System->SRSV settings page in SRSV-UMG GUI.


Language Not Installed

PROBLEM: Language <language> is not installed.

EXPLANATION: Not all Cisco Unity Connection configuration settings apply to the SRSV-CUE device.

RECOMMENDED ACTION 1: Check to see if the system default language on Cisco Unity Connection is installed on the SRSV-CUE device. RECOMMENDED ACTION 2: Check to see if the subscriber’s default language is installed on the SRSV-CUE device.

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