Cisco Unified Presence, Release 7.x -- How to Deploy and Upgrade Cisco Unified Personal Communicator

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Main page: Cisco Unified Presence, Release 7.x


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How to Deploy the Application


Installer Package Names

Note: Localized application software and camera software is released after the English release. Check the Cisco website for updates.


Filename Description

CiscoUnifiedPersonalCommunicatorSetupK9_XXX1.exe

This executable contains the required Windows Installer engine, the Outlook plug-in, the user interface, and a set of related DLLs2 for deployment.


This package is typically used for individual users installing the application.

CiscoVTCameraDriverSetup.exe

This executable contains the installer for the Cisco VT Camera and Cisco VT Camera II device drivers. The installation prompts the user to choose a language if a language other than English is available.

CiscoUnifiedPersonalCommunicatorSetupK9_XXX.msi

This Microsoft Windows Installer (MSI) package contains the Outlook plug-in, the user interface, and a set of related DLLs for deployment.


This package is typically used by IT administrators with the corporate deployment tool (for example, Altiris, System Management Server (SMS), and Active Directory) to distribute the installation to users.

CiscoVTCameraDriverSetup.msi

This MSI package contains the installer for the Cisco VT Camera and Cisco VT Camera II device drivers. For languages other than English, you associate the locale .mst file with the TRANSFORMS parameter to install a language locale.

CiscoUnifiedPersonalCommunicator-K9_ENU.dmg


CiscoUnifiedPersonalCommunicator-K9_ALL.dmg

This package is the disk image (.dmg) of the application for Mac OS X.


ENU is the US English-only package.


ALL is the US English and the localized languages.

  1. XXX = three-letter language locale.
  2. DLLs = dynamic link libraries


Related Topics


Software Download Site

You must register for an account on Cisco.com to access the software download site. On the download site, the installer packages are offered as .zip files. The .zip files contain all the files required to deploy the application and the camera drivers.


The software download site is at the following URL: http://www.cisco.com/public/sw-center/sw-voice.shtml


Related Topics



Deploying the Application in a Mac OS Environment

Before You Begin

Download the disk image (.dmg) from Cisco.com in a Mac OS environment.


Procedure
  1. Put the disk image on an internal server so that users can download the image from that location. Alternatively, you can burn the disk image on a CD for internal distribution.
  2. Ask users to complete the installation of Cisco Unified Personal Communicator by following the instructions in the User Guide for Cisco Unified Personal Communicator.


Related Topics
  • User Guide for Cisco Unified Personal Communicator:
http://www.cisco.com/en/US/products/ps6844/products_user_guide_list.htm


What To Do Next

Information to Provide to Users



Deploying the Application and the Camera Drivers in a Microsoft Windows Environment

Before You Begin

Download the executable or MSI package from Cisco.com in a Windows environment.


Restriction

Cisco Unified Personal Communicator does not support the advertising or publishing deployment in which users open an icon that the administrator places on their desktops to install the application.


Procedure
  1. Perform one of the following actions:


If you want to... Then...

Deploy the executable or MSI package to a shared location (such as a web server) where users can access it.

Distribute the installer at an elevated privilege so that users can complete the installation (run the installer and follow the installation wizard)

Deploy either the executable or the MSI package directly to the client computer.

Distribute the installer at an elevated privilege so that users can complete the installation (run the installer and follow the installation wizard).


or


Perform the installation operation directly on a client computer while logged in as the administrator.

Use a software deployment tool to distribute Cisco Unified Personal Communicator and camera drivers to client computers.

Distribute the installer at an elevated privilege so that users can complete the installation (run the installer and follow the installation wizard).


2. (If required) Ask users to complete the installation of Cisco Unified Personal Communicator by following the instructions in the User Guide for Cisco Unified Personal Communicator.


Related Topics
  • User Guide for Cisco Unified Personal Communicator:
http://www.cisco.com/en/US/products/ps6844/products_user_guide_list.htm


What To Do Next

Information to Provide to Users



Upgrading the Application

Before You Begin

Register for an account on Cisco.com to access the software download site.


Restrictions

In a Windows environment, command-line options are not supported on upgrades. Command-line options are only supported on new installations.


Procedure
  1. Download the latest available Cisco Unified Personal Communicator software from the Software Center.
  2. For Windows, download the Cisco VT camera drivers from the Software Center also.
  3. Make the updated software available for deployment.
  4. For Mac environment:
    1. Ask users to uninstall the previous version of Cisco Unified Personal Communicator by dragging the application icon to the Trash.
    2. Ask users to drag the address book plug-in to the Trash.
  5. Ask users to follow the steps in the user guide to upgrade the application.


Related Topics
  • User Guide for Cisco Unified Personal Communicator:
http://www.cisco.com/en/US/products/ps6844/products_user_guide_list.htm



Installation and Configuration of Headsets and Other Audio Devices

You need to install and configure any audio devices that require drivers, such as sound cards or USB headsets. Follow the headset instructions that are supplied with the headset.

For information on establishing the audio device and the control panel settings, see the User Guide for Cisco Unified Personal Communicator.


For information about supported headsets and other audio devices, see the Release Notes for Cisco Unified Personal Communicator.


Related Topics
  • User Guide for Cisco Unified Personal Communicator:
http://www.cisco.com/en/US/products/ps6844/products_user_guide_list.htm
  • Release Notes for Cisco Unified Personal Communicator
http://www.cisco.com/en/US/products/ps6844/prod_release_notes_list.html



Use of Third-Party Headsets with Cisco Unified Personal Communicator

While Cisco performs basic testing of third-party headsets for use with the Cisco Unified Personal Communicator application, it is ultimately the responsibility of the customer to test this equipment in their own environment to determine suitable performance. Because of the many inherent environmental and hardware inconsistencies in the locations where this application is deployed, there is not a single best solution that is optimal for all environments.


Before customers begin deploying any headsets (especially deployment in quantity) in their production network, Cisco recommends thorough testing at the customer site to check for voice quality issues, especially hum and echo.


The primary reason that support of a headset would be inappropriate for an installation is the potential for an audible hum. This hum can either be heard by the remote party or by both the remote party and this application user. Causes for this humming sound range from electrical lights near the computer to the computer power source itself. In some cases, a hum heard on a headset plugged directly into the computer Universal Serial Bus (USB) port might be reduced or eliminated by using a powered USB hub.


In some instances, the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when speaking to Cisco Unified Personal Communicator users. The application user will not be aware of this echo.


Finally, some analog headsets do not match the electrical characteristics for which some sound cards are designed. The microphones on such headsets are frequently too sensitive, even when the input levels in Cisco Unified Personal Communicator are reduced to their lowest values. The users of such headsets will sound distorted to remote parties.


It is important to ask Cisco Unified Personal Communicator users whether a particular headset sounds good to them. In addition, ask remote parties about the reception from this application when they use a particular headset.


Related Topics


Information to Provide to Users

After Cisco Unified Personal Communicator is deployed, provide the information listed in the table to users.


Provide This Explanation Give to Users Who Install Give to Users If You Install

Information about client hardware and software requirements.

You can copy the information from the Cisco Unified Personal Communicator release notes.

Yes

Yes

Location of Cisco Unified Personal Communicator and camera driver installers.

Provide the shared folder location or the CD with the executable files.

Yes

No

Instructions for installing and setting up the application.

Provide the User Guide for Cisco Unified Personal Communicator.


Direct users to read the module about installation and set-up information.

Yes

No

Login information.

Provide this information:

  • Username
  • Password
  • Cisco Unified Presence host name or IP address

Yes

Yes

User capabilities (presence, instant messaging, video softphone) available through Cisco Unified Communications Manager licenses.

Provide users with information about the capabilities (license) they have.

Yes

Yes

Supported features: directory services, voicemail retrieval and playback, access to web conferences, and Cisco Unified Communications Manager extension mobility.

Provide users with information about which Cisco Unified Personal Communicator features are supported based on the integration with the LDAP directory, voicemail servers, and web conferencing servers. Inform users that they have the ability to initiate web conferencing sessions from a Cisco Unified Personal Communicator conversation..


Inform users that you configured for Cisco Unified Communications Manager extension mobility. For a description of the type of information to provide to them, see the Cisco Unified Communications Manager Features and Services Guide.

Yes

Yes

Account information

Provide account information to be entered into the Preferences window:

  • Voicemail server: username and web password (to use voicemail features supported by Cisco Unified Personal Communicator)
  • Web conferencing server: username and password (to add web conferencing to a Cisco Unified Personal Communicator conversation)

Yes

Yes

User Options web page access information

Provide the URL (https://server-address/ccmuser), user ID, and password for accessing user options interface on these servers:

  • Cisco Unified Communications Manager
  • Cisco Unified Presence


From these interfaces, users can control certain settings, features, and services associated with the Cisco Unified IP Phone and with Cisco Unified Personal Communicator.

Yes

Yes

Instructions for using the application.

Provide the User Guide and Quick Start Guide for Cisco Unified Personal Communicator. Remind users to use the application online help.


The User Guide PDF is also available in drive:\Program Files\Cisco Systems\Cisco Unified Personal Communicator\resources\XXXX\help\CUPC-help, where XXXX represents the numbered folder that holds the documentation in your language.

Yes

Yes

Internal company support for the application.

Provide users with the names of people to contact for assistance and with instructions for contacting those people.

Yes

Yes

Related Topics
http://www.cisco.com/en/US/products/ps6844/products_user_guide_list.htm
  • Release Notes for Cisco Unified Personal Communicator
http://www.cisco.com/en/US/products/ps6844/prod_release_notes_list.html
  • Cisco Unified Communications Manager Features and Services Guide:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html

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