Cisco Unified Presence, Release 7.x -- How to Configure Cisco Unified Personal Communicator Client on Cisco Unified Presence

From DocWiki

Revision as of 19:50, 23 December 2009 by Sicoughl (Talk | contribs)
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to: navigation, search

Main page: Cisco Unified Presence, Release 7.x


Contents

Previous Topic


You must have Cisco Unified Presence to support the core functions of Cisco Unified Personal Communicator, and to store personal data of users including their status and capabilities as well as their individual rules and preferences.

Cisco Unified Presence also helps enable phone control and monitoring for click-to-dial service from Cisco Unified Personal Communicator. A highly secure environment helps ensure that the integrity of this personal information that ranges from user passwords to network connectivity information to personal contact lists.



Configuring Cisco Unified Personal Communicator Client

Before You Begin
  • Obtain the hostnames or IP addresses of the TFTP servers.
  • Make sure you install and set up the LDAP server before configuring the LDAP attribute map on Cisco Unified Presence.


Restriction
  • We recommend that Cisco Unified Personal Communicator use TCP to communicate with the proxy server. If you use UDP to communicate with the proxy server, availability information for contacts in the Cisco Unified Personal Communicator contact list might not be available for large contact lists.
  • The UPC UserID setting in the LDAP attribute map must match the User ID configured for that user on Cisco Unified Communications Manager. This mapping is required for a contact in LDAP to be added to the Contact list in Cisco Unified Personal Communicator. This field associates the LDAP user with the associated user on Cisco Unified Communications Manager and Cisco Unified Presence.
  • You can map an LDAP field to only one Cisco Unified Personal Communicator field.


Procedure

1. Select Application > Cisco Unified Personal Communicator > Settings.

2. Enter the appropriate global configuration settings for Cisco Unified Personal Communicator as described in the table below.

Field Description

Proxy Listener

Select a Proxy listener from the list box.


Default listener type: Default Cisco SIP Proxy TCP Listener Note: This listener applies to ALL users of Cisco Unified Personal Communicator.

Primary TFTP Server

Enter the primary TFTP server address, either as a fully qualified domain name or as an IP address.


Maximum characters: 128

Backup TFTP Server

Enter the backup TFTP server address, either as a fully qualified domain name or as an IP address.


Maximum characters: 128

Directory Server Type

  • Microsoft Active Directory—choose this option for Microsoft Active Directory servers
  • Netscape or Sun ONE LDAP—choose this option for Netscape, Sun ONE LDAP, and OpenLDAP servers

3. Select a supported LDAP server from Directory Server Type.The LDAP server populates the LDAP attribute map with Cisco Unified Personal Communicator user fields and LDAP user fields.

4. If necessary, make modifications to the LDAP field to match your specific LDAP directory. The values are global to all LDAP server hosts. Note the following LDAP directory product mappings.


Cisco Unified Personal Communicator User Fields Default LDAP Mapping Names for Microsoft Active Directory Default LDAP Mapping Names for Netscape, SUN ONE, or Open LDAP

UserID

sAMAccountName

uid

FirstName

givenName

givenName

LastName

sn

sn

MiddleName

middleName

initials

Nickname

Nickname

Nickname

Photo

jpegPhoto

Title

title

title

DisplayName

displayName

displayName

NamePrefix

namePrefix

namePrefix

NameSuffix

Gender

gender

gender

BusinessEMail

mail

mail

BusinessPhoneNumber

telephoneNumber

telephoneNumber

BusinessVoiceMail

voicemail

BusinessMobilePhone

mobile

mobile

BusinessPager

pager

pager

BusinessFax

facsimileTelephoneNumber

facsimileTelephoneNumber

BusinessOtherPhone

otherTelephone

HomeEMail

HomeMobilePhone

HomeFax

pager

URL

url

labeledURI

Organization

Company

Company

5. Select Save.

Troubleshooting Tips
  • If you want to stop using the current attribute mappings and use the factory default settings, select Restore Defaults.
  • By default, Cisco Unified Personal Communicator uses the jpegPhoto LDAP attribute, which is present in the Windows 2003 Active Directory schema. By contrast, the Windows 2000 Active Directory uses the thumbnailPhoto attribute.
  • You can see the LDAP attribute mappings in the Server Health window in Cisco Unified Personal Communicator (Help > Show Server Health on Windows).


Related Topics
http://www.cisco.com/en/US/products/ps6844/prod_troubleshooting_guides_list.html


What To Do Next

Configuring CTI Gateway Server Names and Addresses



How to Configure the CTI Gateway Settings for Desk Phone Control

Note: The procedures in this topic are only applicable if you are configuring Cisco Unified Personal Communicator for desk phone control.



Configuring the CTI Gateway Server Names and Addresses

The CTI gateway provides desk phone control (phone-association mode) to Cisco Unified Personal Communicator users. You must specify CTI gateway server names, addresses, ports, and protocol types on Cisco Unified Presence so that the information required to reach the CTI gateway server can be downloaded when the user signs in to Cisco Unified Personal Communicator.


Before You Begin
  • You do not need to perform this procedure if you previously configured Cisco Unified Communications Manager with an IP address through the Cisco Unified Communications Manager Administration > System > Server menu. Cisco Unified Presence dynamically creates a TCP-based CTI gateway host profile for that address, and automatically populates the CTI gateway fields on Cisco Unified Presence.
  • Make sure you have completed this configuration on Cisco Unified Communications Manager:
    • Configured the phone devices for CTI device control.
    • Added the Cisco Unified Personal Communicator users to a CTI-enabled user group.
  • Obtain the hostnames or IP addresses of the CTI gateway.


Procedure

1. Perform one of the following actions:

If you want to: Action

Add a CTI gateway

  1. Select Application > Cisco Unified Personal Communicator > CTI Gateway Server.
  2. Select Add New.

Update a CTI gateway

  1. Find the record. See the Finding a Network Component topic for instructions.
  2. Edit the record as required.

2. Enter the CTI gateway settings as described in the table below.

Field Description

Name

Specifies the name of the CTI gateway server.

Description

Provides a general description of the CTI gateway server.

Hostname/IP Address

Specifies the IP address or the Fully Qualified Domain Name of Cisco Unified Communications Manager that is running the CTI service.

Port

Specifies the port number that is configured for the CTI gateway server.


Default: 2748

Protocol Type

Specifies the protocol to use when the CTI gateway server is contacted. Select one of the following values:

  • TCP
  • TLS


Default: TCP


3. Select Save.


Troubleshooting Tips

You can see the CTI gateway information in the Server Health window in Cisco Unified Personal Communicator (Help > Show Server Health on Windows operating system).


Related Topics


What To Do Next

Configuring CTI Gateway Profiles


Configuring CTI Gateway Profiles

You must create CTI gateway profiles in Cisco Unified Presence Administration and assign primary and backup servers for redundancy.


Before You Begin
  • Configure the CTI gateway server names and addresses.
  • You must create the CTI gateway profile before you can add Cisco Unified Personal Communicator licensed users to the application profile.
  • Cisco Unified Presence dynamically creates a TCP-based CTI gateway profile based on the hostname of Cisco Unified Communications Manager. Before using this profile, verify that Cisco Unified Presence and Cisco Unified Personal Communicator clients can ping Cisco Unified Communications Manager by the DNS name. If they cannot contact the server, you need to add the IP address of Cisco Unified Communications Manager in Cisco Unified Presence Administration. (Application > Cisco Unified Personal Communicator > CTI Gateway Server). You do not need to delete the host profiles that are created automatically.
  • If you previously configured Cisco Unified Communications Manager with an IP address through the Cisco Unified Communications Manager Administration > System > Server menu, Cisco Unified Presence dynamically creates a TCP-based CTI gateway profile based on that address. The fields in Cisco Unified Presence Administration (Application > Cisco Unified Personal Communicator > CTI Gateway Profile) are automatically populated, and you need only add users to the default CTI TCP profile that is created (see Step 2).


Procedure

1. Perform one of the following actions:

If you want to: Action

Add a CTI gateway profile

  1. Select Application > Cisco Unified Personal Communicator > CTI Gateway Profile.
  2. Select Add New.

Update a CTI gateway profile

  1. Find the record. See the Finding a Network Component topic for instructions.
  2. Edit the record as required.

2. Enter the CTI gateway profile configuration settings as described in the table below.

Field Description

Name

Specifies the name of the CTI gateway profile.

Description

[Optional] Provides a general description of the CTI gateway profile.

Primary CTI Gateway Server

Specifies the primary CTI gateway server. From the list box, you can select the CTI gateway server that you have already defined on the system.

Backup CTI Gateway Server

Specifies the backup CTI gateway server. From the list box, you can select the of CTI gateway server that you have already defined on the system. You can specify two backup CTI gateway servers.

Make this the default CTI Gateway Profile for the system

Check so that any new users that are added to the system are automatically placed into this default profile. Note: Users who are already synchronized to Cisco Unified Presence from Cisco Unified Communications Manager are not added to the default profile. However, once the default profile is created, any users synchronized after that are added to the default profile.


3. Select Add Users to Profile.

4. Use the Find and List Users window to find and select users. See the Finding a Network Component topic for instructions.

5. Select Add Selected to add the users to the profile.

6. Select Close to exit the Find and List Users window.

7. Select Save in the main CTI Gateway Profile window.


Related Topics


How to Configure User Agents

User agents enable you to configure backward compatibility with previous versions of Cisco Unified Personal Communicator. By default, all user agents that are not specifically configured use Reachability Version 2, which complies with RFC 4479.



Configuring User Agents

Procedure

1. Perform one of the following actions:

If you want to: Action

Add a user-agent

  1. Select Presence > User-Agent Configuration.
  2. Select Add New.

Update a user-agent

  1. Find the record. See the Finding a Network Component topic for instructions.
  2. Edit the record as required.

2. Enter the user-agent configuration settings as described in the table below.

Field Description

Client User-Agent Version

Specifies the client user-agent version. This is a free-form text field with no validation.


Maximum characters: 255

Reachability Version

Specifies the client availability version used in these documents:

  • 1 - draft-ieft-simple-rpid-07
  • 2 - RFC 4479

3. Select Save.


Copying User Agents

Procedure
  1. Find the user-agent. See the Finding a Network Component topic for instructions.
  2. From the list of matching records, select the user-agent that you want to copy.
  3. Complete one of the following actions to copy the data:
    1. Select the Copy icon that displays in the tool bar in the upper, left corner of the window.
    2. Select Copy at the bottom of the window.
  4. Enter the user-agent configuration settings as described in the table below.
Field Description

Client User-Agent Version

Specifies the client user-agent version. This is a free-form text field with no validation.


Maximum characters: 255

Reachability Version

Specifies the client availability version used in these documents:

  • 1 - draft-ieft-simple-simple-rpid-07
  • 2 - RFC 4479


5. Select Save.


Related Topics

Rating: 4.0/5 (1 vote cast)

Personal tools