Cisco Unified Presence, Release 7.x -- How to Configure Cisco IP Phone Messenger on Cisco Unified Presence

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Main page: Cisco Unified Presence, Release 7.x


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The Cisco IP Phone Messenger service, included with Cisco Unified Presence, provides an Instant Messaging (IM) client on Cisco Unified IP Phones with availability-enabled contacts lists. This feature integration with Cisco Unified Presence gives phone users who might be away from their computers a quick way to check on the availability status of colleagues. As well as real-time collaboration capabilities, the feature allows users to send and receive short text messages, many of which are preinstalled in a list of commonly used phrases and full sentences that users can select rather than enter on the phone keypad. Message recipients can reply to their messages or press the Dial softkey to call back without having to look up or dial the number.



Configuring Cisco IP Phone Messenger Settings

Before You Begin

Obtain the application User ID and password that you configured for the Cisco IP PhoneMessenger on Cisco Unified Communications Manager.


Procedure
  1. Select Application > IP Phone Messenger > Settings.
  2. Enter the Cisco IP Phone Messenger configuration settings as described in the table below.


Field Description

IPPM Application Status

Toggles the application on and off.

Application Username

Specifies the default application username. Note: Enter the application username that you configured on Cisco Unified Communications Manager for the Cisco IP PhoneMessenger service.


Maximum characters: 255

Application Password

Specifies the default application password. Note: Enter the password that you configured on Cisco Unified Communications Manager for the Cisco IP PhoneMessenger service.


Maximum characters: 255

Max Instant Message History Size

Specifies the maximum number of instant messages that is stored for each user in Cisco Unified Presence.


Range: 1-1000 messages


Default: 25 messages

Subscription Timeout (seconds)

Specifies the subscription timeout, that is, the TTL (time to live) value of the subscription.


Range: 100-86400 seconds


Default: 3600 seconds

Publish Timeout (seconds)

Specifies the publish timeout, that is, the TTL (time to live) value of the publish.


Range: 300-86400 seconds


Default: 3600 seconds


3. Select Save.


Troubleshooting Tips

You can also use the System Dashboard to view enabled Cisco IP Phone Messenger users in Cisco Unified Presence. Select Diagnostics > System Dashboard.


Related Topics


Configuring Cisco IP Phone Messenger Response Messages

You can configure a predefined set of response messages to display in Cisco IP Phone Messenger, for example:

  • On the phone, hold on
  • On the phone, call later
  • Not available
  • Yes


These response messages allow the phone user to respond to incoming phone messages quickly. In addition, you can predefine a custom message, and control and change the order in which messages are displayed on the phone.


You can configure up to a maximum of 10 predefined response messages.


Procedure

1. Complete one of the following actions:

If you want to: Action

Add a response message

  1. Select Application > IP Phone Messenger > Response Messages.
  2. Select Add New.

Update a response message

Find the record. See the Finding a Network Component topic for instructions.

2. Enter or modify the message text.

3. Select the up or down arrow adjacent to the message to change the order in which the messages display.

4. Select Save.


Related Topics


Configuring Meeting Notifications Settings

Use meeting notification settings to configure the Meeting Notification feature, and allow users whose phones are enabled with Cisco IP Phone Messenger to receive incoming meeting notifications from a Microsoft Outlook calendar.


The meeting notification contains the meeting description and start time, and optionally a Join callback button.


Note: Cisco Unified Presence does not support Cisco Unified MeetingPlace Express.


Procedure

1. Select Application > Meeting Notification > Settings.

2. Enter the meeting notification configuration settings as described the table below.

Field Description

MeetingPlace Address

Enter the host name or IP address for the Cisco MeetingPlace server.

MeetingPlace Port

Enter the Cisco MeetingPlace port number.


Default: 80 (SSL disabled) or 443 (SSL enabled)

Trust Certificate Subject CN

Enter the Cisco MeetingPlace subject common name.

Use SSL check box

Check Use SSL to specify that the connection to Cisco MeetingPlace will use transport layer security (TLS).


For information about configuring security certificates for meeting notifications, see the Deployment Guide for Cisco Unified Presence.

Note: When you enable SSL, the MeetingPlace Subject CN field becomes active, and the MeetingPlace Port field defaults to 443. When you disable SSL, the MeetingPlace Subject CN field is inactive, and the MeetingPlace Port field defaults to 80.

3. Select Save.


Related Topics


How to Manage Cisco IP Phone Messenger Status


Signing Out a Cisco IP Phone Messenger User

You can force one or more users to sign out from the Cisco IP Phone Messenger service.


Procedure
  1. Locate the Cisco IP Phone Messenger user. See the Finding a Network Component topic for instructions.
  2. Perform one of the following actions:
    1. Select the end users that you want to sign out.
    2. Select Select All.
  3. Select Logout.
  4. Perform one of the following actions when you are prompted to confirm that you want to sign out the users:
    1. Select OK to sign out the users.
    2. Select Cancel to exit without signing out the users.


Related Topics


Sending a Broadcast Message

You can send a broadcast message to one or more Cisco IP Phone Messenger users.


Procedure
  1. Locate the Cisco IP Phone Messenger user. See the Finding a Network Component topic for instructions.
  2. Perform one of the following actions:
    1. Select the end users to whom you want to send a broadcast message.
    2. Select Select All.
  3. Enter the broadcast message text in the Message box.
  4. Select Broadcast.
  5. Perform one of the following actions when you are prompted to confirm that you want to send a broadcast message:
    1. Select OK to send the message.
    2. Select Cancel to exit without sending the message.


Related Topics

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