Cisco Unified Presence, Release 7.x -- Cisco Unified Presence Knowledge Base

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Main page: Cisco Unified Presence, Release 7.x

Welcome to the Knowledge Base for Cisco Unified Presence! See below for articles, tips, tricks and workarounds for the Cisco Unified Presence components, features and clients.


Cisco Unified Personal Communicator

Issue with Deskphone Control and/or Contact Search

Release: Cisco Unified Presence 7.x

Symptom:

There are two possible situations that this applies to:

1) CUPC deskphone control is not working. Show server health shows the status of "Not Connected - Stopped"

2) Searching in CUPC is not returning all results.

Conditions:

When you have a large user base and the LDAP server does not respond in a timely manner to queries from Cisco Unified Presence.

Workaround:

You can use either of these workarounds:

1) Index the telephoneNumber field on the LDAP server.

2) If you are using Windows Active Directory, use the Global Catalog port 3268 instead of the standard LDAP port of 389.

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