Cisco Unified Presence, Release 7.x -- About BackUp and Restore Troubleshooting Operations

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Main page: Cisco Unified Presence, Release 7.x

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How to Back Up Data in the Disaster Recovery System OR How to Restore Data in the Disaster Recovery System



Trace File Locations

Trace files for the Master Agent, the GUI, and each Local Agent are written to the following locations:

  • For the Master Agent, platform/drf/trace/drfMA0*
  • For each Local Agent, platform/drf/trace/drfLA0*
  • For the GUI, platform/drf/trace/drfConfLib0*

You can view trace files by using the command line interface. See the Cisco Unified Communications Operating System Maintenance Guide for Cisco Unified Presence for more information.


Command Line Interface Access to Backup and Restore Functions

The Disaster Recovery System also provides command-line access to a subset of backup and restore functions, as shown in Table: Disaster Recovery System Command Line Interface. For more information on these commands and on using the command line interface, see the Cisco Unified Communications Operating System Maintenance Guide for Cisco Unified Presence.


Table: Disaster Recovery System Command Line Interface
Command Description

utils disaster_recovery backup

Starts a manual backup by using the features that are configured in the Disaster Recovery System interface.

utils disaster_recovery restore

Starts a restore and requires parameters for backup location, filename, features, and nodes to restore.

utils disaster_recovery status

Displays the status of ongoing backup or restore job.

utils disaster_recovery show_backupfiles

Displays existing backup files.

utils disaster_recovery cancel_backup

Cancels an ongoing backup job.

utils disaster_recovery show_registration

Displays the currently configured registration.

utils disaster_recovery show_tapeid

Displays the tape identification information.


Error Messages During BackUp and Restore Operations

The Disaster Recovery System issues alarms for various errors that could occur during a backup or restore procedure. Table: Disaster Recovery System Alarms provides a list of Cisco Disaster Recovery System alarms.


Table: Disaster Recovery System Alarms
Alarm Name Description Explanation

CiscoDRFBackupCancelInternalError

DRF Backup operation has encountered an error. Backup cancelled internally.

DRF Backup operation has encountered an error. Backup cancelled internally.

CiscoDRFBackupDeviceError

DRF backup process has problems accessing device.

DRF backup process encountered errors while accessing device.

CiscoDRFBackupFailure

Cisco DRF Backup process failed.

DRF backup process encountered errors.

CiscoDRFFailure

DRF Backup or Restore process has failed.

DRF Backup or Restore process encountered errors.

CiscoDRFInternalProcessFailure

DRF internal process has encountered an error.

DRF internal process encountered an error.

CiscoDRFLA2MAFailure

DRF Local Agent is not able to connect to Master Agent.

DRF Local Agent cannot connect to Master Agent.

CiscoDRFLocalAgentStartFailure

DRF Local Agent was not able to start.

DRF Local Agent might be down.

CiscoDRFMA2LAFailure

DRF Master Agent is not able to connect to Local Agent.

DRF Master Agent cannot connect to Local Agent.

CiscoDRFMABackupComponent Failure

DRF was unable to backup at least one component.

DRF requested a component to back up its data; however, an error occurred during the backup process, and the component was not backed up.

CiscoDRFMABackupNodeDisconnect

The node being backed up disconnected from the Master Agent prior to being fully backed up.

The DRF Master Agent was running a backup operation on a Cisco Unified Presence node, and the node disconnected before the backup operation completed.

CiscoDRFMARestoreComponent Failure

DRF was unable to restore at least one component.

DRF requested a component to restore its data; however, an error occurred during the restore process, and the component was not restored.

CiscoDRFMARestoreNodeDisconnect

The node being restored disconnected from the Master Agent prior to being fully restored.

The DRF Master Agent was running a restore operation on a Cisco Unified Presence node, and the node disconnected before the restore operation completed.

CiscoDRFMasterAgentStartFailure

DRF Master Agent was not able to start.

DRF Master Agent might be down.

CiscoDRFNoRegisteredComponent

No registered components available, backup failed.

DRF backup failed because no registered components are available.

CiscoDRFNoRegisteredFeature

No feature selected for backup.

No feature got selected for backup.

CiscoDRFRegistrationFailure

DRF Registration operation failed.

DRF Registration operation failed for a component due to some internal error.

CiscoDRFRestoreFailure

DRF restore process failed.

DRF restore process encountered errors.

CiscoDRFRestoreInternalError

DRF Restore operation has encountered an error. Restore cancelled internally.

DRF Restore operation has encountered an error. Restore cancelled internally.

CiscoDRFSftpFailure

DRF sftp operation has errors.

DRF SFTP operation has errors.

CiscoDRFTapeDeviceError

DRF is unable to access tape device.

DRF process encountered errors while accessing the tape device.


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