Cisco Unified Personal Communicator Soft Phone and Desk Phone are 'Not Active'

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Back to Remote Call Control Main Page: Known Issues: Remote Call Control

When you sign into Cisco Unified Personal Communicator, and select Soft Phone or Desk Phone from the Phone Mode menu, the download fails and Cisco Unified Personal Communicator shows a Not Active state. The Server Health window in Cisco Unified Personal Communicator (select CUPC > Help > Show Server Health) confirms that the Softphone and Desk Phone are 'Not Active'.

What Caused it?

Typically, this failure happens if a primary extension is not configured on the End User Configuration window.

The Cisco Unified Personal Communicator log confirms this:

tt> No Primary Extension configured:</tt>

What Can You Do?

Go to Cisco Unified Communications Manager Administration and select User Management > End User. Configure the primary extension for the user.

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