Sicoughl at 11:52, 21 January 2011

2011-01-21T11:52:51Z

← Older revision		Revision as of 11:52, 21 January 2011
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	'''Back to Remote Call Control Main Page:''' [[Known Issues: Remote Call Control]]		'''Back to Remote Call Control Main Page:''' [[Known Issues: Remote Call Control]]
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		+	When you sign into Cisco Unified Personal Communicator, and select Desk Phone from the Phone Mode menu, Cisco Unified Personal Communicator is able to connect to CTIManager but is unable to control the phone. The Server Health window in Cisco Unified Personal Communicator (select CUPC > Help > Show Server Health) confirms that the Desk Phone is 'Partially Connected(Primary) - Cannot Connect to Phone'.
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		+	<h2><tt> What Caused it?</tt></h2>
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		+	Typically, this failure happens if one or more of these conditions is true:
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		+	1. the phone is not registered
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		+	2. the phone is not associated with the user
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		+	3. the phone is not CTI enabled
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		+	The Cisco Unified Personal Communicator log confirms this:
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		+	<tt> reason=NO_PHONE:</tt>
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		+	<h2><tt> What Can You Do? </tt></h2>
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		+	1. Verify that the phone is registered.
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		+	2. Verify that the phone is associated on the End User Configuration window. Select Cisco Unified Communications Manager > User Management> End User.
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		+	3. Verify that the phone has 'Allow Control of Device from CTI' enabled.

Sicoughl: New page: '''Back to Remote Call Control Main Page:''' Known Issues: Remote Call Control

2011-01-21T11:50:21Z

New page: '''Back to Remote Call Control Main Page:''' Known Issues: Remote Call Control

New page

'''Back to Remote Call Control Main Page:''' [[Known Issues: Remote Call Control]]