Cisco Unified Personal Communicator Failed to Download as a Soft Phone

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'''Back to Remote Call Control Main Page:''' [[Known Issues: Remote Call Control]]
'''Back to Remote Call Control Main Page:''' [[Known Issues: Remote Call Control]]
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When you sign into Cisco Unified Personal Communicator, and select Soft Phone from the Phone Mode menu, the download fails and Cisco Unified Personal Communicator shows a Disabled state. The Server Health window in Cisco Unified Personal Communicator (select CUPC > Help > Show Server Health) confirms that the 'Phone Configuration - Download Failed'.
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<h2><tt> What Caused it?</tt></h2>
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Typically, this failure happens if one of these conditions is true:
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# Cisco Unified Personal Communicator can not connect to the TFTP server
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# Cisco Unified Personal Communicator can connect to the TFTP server but the Cisco Unified Personal Communicator configuration file dow not exist
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<h2><tt> What Can You Do? </tt></h2>
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1. ''' Cisco Unified Personal Communicator could not connect to the TFTP server'''
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Possible Solutions
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* Run this TFTP command prompt on a Windows XP machine to verify the TFTP download:
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: <tt> c:\test>tftp -i 10.88.229.205 get UPCHTLUO.CNF.XML</tt>
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where <tt>10.88.229.205 </tt>is the IP address of the TFTP server
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and <tt>UPCHTLUO.CNF.XML </tt> is the configuration filename in this format: ''Devicename.''CNF.XML
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Results:
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* If a message of this type displays - Timeout occurred - while you are attempting to download from TFTP, check your firewall and/or your network connectivity.
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* If a message of this type displays - FILE not found - check that the Cisco Unified Personal Communicator device name adhers to the naming convention (format above).
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If the download is successful, a message of this type displays - Transfer successful

Latest revision as of 11:51, 21 January 2011

Back to Remote Call Control Main Page: Known Issues: Remote Call Control


When you sign into Cisco Unified Personal Communicator, and select Soft Phone from the Phone Mode menu, the download fails and Cisco Unified Personal Communicator shows a Disabled state. The Server Health window in Cisco Unified Personal Communicator (select CUPC > Help > Show Server Health) confirms that the 'Phone Configuration - Download Failed'.


What Caused it?

Typically, this failure happens if one of these conditions is true:

  1. Cisco Unified Personal Communicator can not connect to the TFTP server
  2. Cisco Unified Personal Communicator can connect to the TFTP server but the Cisco Unified Personal Communicator configuration file dow not exist


What Can You Do?


1. Cisco Unified Personal Communicator could not connect to the TFTP server

Possible Solutions

  • Run this TFTP command prompt on a Windows XP machine to verify the TFTP download:
c:\test>tftp -i 10.88.229.205 get UPCHTLUO.CNF.XML

where 10.88.229.205 is the IP address of the TFTP server and UPCHTLUO.CNF.XML is the configuration filename in this format: Devicename.CNF.XML

Results:

  • If a message of this type displays - Timeout occurred - while you are attempting to download from TFTP, check your firewall and/or your network connectivity.
  • If a message of this type displays - FILE not found - check that the Cisco Unified Personal Communicator device name adhers to the naming convention (format above).

If the download is successful, a message of this type displays - Transfer successful

Rating: 5.0/5 (1 vote cast)

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