Cisco Unified MeetingPlace Release 8.0 -- Using Alarms and Logs on Cisco Unified MeetingPlace

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Revision as of 06:28, 20 September 2010

Main page: Cisco Unified MeetingPlace, Release 8.0

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Back to: Troubleshooting

• About Alarms
• How to View the Alarm Table and Clear Alarms
• Configuring the System to Call You If There is a Major Alarm
• How to View the Current Status of the System
• Viewing the System Log
• Viewing Log Information about System Backups
• Obtaining and Viewing the System Information Capture (Infocap) Log
• How to Configure Logging Levels

About Alarms

Alarms are caused by network connectivity failures and are usually software-related. They can also occur when there is a surge of activity on the network, or when the system detects a configuration issue, such as not having conferencing licenses installed.

When the system generates an alarm:

• Similar alarms are aggregated into the Alarm Table.
• The alarm is captured in the Exception Log.
• If SNMP is configured, a notification is sent to any registered management stations.

In general, you can use the Alarm Table to check for any problems, and then look in the Exception Log for details.

Related Topics

• Configuring SNMP on the Cisco Unified MeetingPlace Application Server module
• Viewing the Alarm Table and Clearing Alarms in the Administration Center
• Alarm Severity Levels
• Module Numbers
• Alarm and Exception Code Reference for Cisco Unified MeetingPlace at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_technical_reference_list.html

Alarm Severity Levels

Related Topics

• About Alarms
• Alarm and Exception Code Reference for Cisco Unified MeetingPlace at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_technical_reference_list.html
• There is a known issue CSCsk64601, cma.log files uses up all disk space during mpx_sys restart, takes disk space.

 Workaround:
 1. Delete cma.log and reboot system.
 2. Symlink cma.log to /dev/null as a fix by performing below.
   A. cd /var/spool/compaq/
   B. ln -s /dev/null cma.log

Alarm Table

You can view the alarm table:

• On the Alarms Page in the Administration Center
• By entering the alarm command
• In the "Alarms" log in the System Information Capture (Infocap) log

The alarm table combines multiple alarms into a single table entry when these values are the same:

• Code
• Unit
• Software Module

The brief description in an alarm table entry can contain values that are specific to one alarm occurrence, such as an IP address or the available disk space on a Web Server. These values might differ for all alarms that are combined into one table entry, but only the values for the most recent alarm are displayed. To view all alarm occurrences, view the Exception Log.

Entries remain in the alarm table until you clear them. Therefore, the alarm table can display very old information. In contrast, only the alarms generated during a specified time period are displayed in the "ExLog error logs" or "ExLog detailed logs" in the System Information Capture (Infocap) log.

We recommend that you regularly clear the alarm table, so that:

• You can tell at a glance whether any new alarms have been generated since the last time you looked.
• You can distinguish between individual alarms, because there will be fewer counts per table entry.

Related Topics

• How to View the Alarm Table and Clear Alarms
• About Alarms
• Module Numbers
• Obtaining and Viewing the System Information Capture (Infocap) Log
• Alarm and Exception Code Reference for Cisco Unified MeetingPlace at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_technical_reference_list.html

Exception Log

The exception log contains alarm and error messages. Clearing alarms in the Alarm Table does not clear alarms in the exception log.

You can view the exception log:

• By entering the errorlog command or the viewexlog command.
• In the "ExLog error logs" or "ExLog detailed logs" in the System Information Capture (Infocap) log.

Related Topics

• Using the Command-Line Interface (CLI) on the Cisco Unified MeetingPlace Application Server module
• Obtaining and Viewing the System Information Capture (Infocap) Log
• About Alarms
• Alarm Severity Levels
• Alarm and Exception Code Reference for Cisco Unified MeetingPlace at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_technical_reference_list.html
• Module Numbers

Module Numbers

Use Table: Module Numbers to determine which system component corresponds to each module number that might appear in the Alarm Table or Exception Log.

Table: Module Numbers

Related Topics

• Alarm and Exception Code Reference for Cisco Unified MeetingPlace at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_technical_reference_list.html

How to View the Alarm Table and Clear Alarms

• Viewing the Alarm Table and Clearing Alarms in the Administration Center
• Viewing the Alarm Table and Clearing Alarms By Using the CLI on the Application Server

Viewing the Alarm Table and Clearing Alarms in the Administration Center

Procedure

1. Sign in to the Administration Center.
2. Select Services > Alarms.
3. (Optional) Clear alarms:
   • To clear one or more alarms, select the entries, and select Delete Selected.
   • To clear all alarms, select Delete All.

Related Topics

• Table: Field Reference: Alarms Page in the Administration Center Page References for Cisco Unified MeetingPlace (A - C pages)
• Alarm Table
• Alarm and Exception Code Reference for Cisco Unified MeetingPlace at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_technical_reference_list.html
• Module Numbers
• Alarm Severity Levels

Viewing the Alarm Table and Clearing Alarms By Using the CLI on the Application Server

Procedure

1. Sign in to the CLI of the Application Server.
2. Enter the alarm command.

   The Alarm Table appears.

   Note the reference number (REFNO) for any alarms that you want to clear.

Note: Use the viewexlog or the errorlog command for more accurate information.

1. (Optional) Clear alarms:
   • To clear all alarms, enter the clearalarm all command:
   • To clear one alarm, enter this command, specifying the reference number (REFNO) from the alarm table.

     reference-number

Related Topics

• Using the Command-Line Interface (CLI) on the Cisco Unified MeetingPlace Application Server module
• Alarm Table
• Alarm and Exception Code Reference for Cisco Unified MeetingPlace at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_technical_reference_list.html
• Module Numbers

Configuring the System to Call You If There is a Major Alarm

You can configure Cisco Unified MeetingPlace to call you if a major alarm occurs. When you answer the phone call, you will be provided with this information:

• Notification that an error has occurred that requires attention.
• A request to view the alarms.
• A request to acknowledge the alarm call.

Restriction

Pagers cannot be used to receive alarm calls.

Procedure

1. Sign in to the Administration Center.
2. Select System Configuration > Usage Configuration.
3. Configure these fields:
   • Call out on major alarm-Set to Yes.
   • Phone number to call on alarm-Enter the phone number of the system administrator.
4. Select Save.

Related Topics

• Usage Configuration Page in the Administration Center Page References for Cisco Unified MeetingPlace (U - W pages)

How to View the Current Status of the System

• Viewing the Current Status of the System in the Administration Center
• Viewing the Current Status of the Software By Using the CLI on the Application Server

Viewing the Current Status of the System in the Administration Center

Use the system status to check the condition of the Cisco Unified MeetingPlace system. The system status shows this information:

• System status details, such as mode, temperature, and power supply
• Each server name
• Each mailbox name and the number of messages that are in each mailbox
• Each module name and its status
• The CPU usage statistics

Note: If you want to view the status of the Cisco Unified MeetingPlace system during a particular time period, see the Obtaining and Viewing the System Information Capture (Infocap) Log.

Procedure

1. Sign in to the Administration Center.
2. Select Services > System Status.
3. Select View Status.

Related Topics

• Table: Field Reference: System Status Details Page in the Administration Center Page References for Cisco Unified MeetingPlace (R -S pages)
• Module Numbers
• Viewing the Current Status of the Software By Using the CLI on the Application Server

Viewing the Current Status of the Software By Using the CLI on the Application Server

Procedure

1. Sign in to the CLI.
2. Enter the swstatus command.

   If a module or Web Server is unexpectedly down, check the Alarm Table or the Exception Log for the reason.

Example

[mpxadmin@example-server ~]$ swstatus

Conference server 7.0.0.872

System mode: Ups

Media control: Up

MODULE NAME STATUS VERSION

SIM UP "07/11/08 18:32 Rel_7_0_0_872"

DBSERVER UP "07/11/08 18:18 Rel_7_0_0_872"

SNMPD UP "07/11/08 18:32 Rel_7_0_0_872"

CPSERVER UP "07/11/08 18:31 Rel_7_0_0_872"

POSERVER UP "07/11/08 18:19 Rel_7_0_0_872"

CONFSCHED UP "07/11/08 18:26 Rel_7_0_0_872"

TRIGGER_WATCH UP "07/11/08 18:33 Rel_7_0_0_872"

POCLIENT UP "07/11/08 18:39 Rel_7_0_0_872"

GWSIMMGR UP "07/11/08 18:33 Rel_7_0_0_872"

VOICESERVER UP "07/11/08 18:30 Rel_7_0_0_872"

NMPAGENT UP "07/11/08 18:32 Rel_7_0_0_872"

CHECKLIC UTIL DONE "07/11/08 18:35 Rel_7_0_0_872"

Related Topics

• Using the Command-Line Interface (CLI) on the Cisco Unified MeetingPlace Application Server module
• Alarm and Exception Code Reference for Cisco Unified MeetingPlace at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_technical_reference_list.html
• Viewing the Current Status of the System in the Administration Center

Viewing the System Log

The system log captures and buffers high-level details about system software activities. You can choose the severity level that you want to see. The output lists the date and time of the exception, the exception code, the file in which the exception occurs, and a text description of the exception.

Note: The system sorts messages by using the date and time that each message was added to the log file. If time is not synchronized across all Cisco Unified MeetingPlace servers, the time used for sorting might differ from the displayed time stamps, and the log messages might seem to appear out of order. The system uses the time stamp for each message to filter out messages that are outside the specified start and end dates.

Procedure

1. Sign in to the Administration Center.
2. Select Services > Logs > View System Logs.
3. Configure the fields.
4. Select View Logs.

Related Topics

• Table: Field Reference: View System Logs Page in the Administration Center Page References for Cisco Unified MeetingPlace (U - W pages)
• Table: Field Reference: System Logs Page in the Administration Center Page References for Cisco Unified MeetingPlace (R - S pages)
• Alarm and Exception Code Reference for Cisco Unified MeetingPlace at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_technical_reference_list.html
• Module Numbers

Viewing Log Information about System Backups

You can display the last 20KB of the Informix backup log file, which lists the processes that occurred during the most recent backups.

Procedure

1. Sign in to the Administration Center.
2. Select Services > Logs > View Backup Logs.

Related Topics

• Backing Up, Archiving, and Restoring Data on the Cisco Unified MeetingPlace Application Server module

Obtaining and Viewing the System Information Capture (Infocap) Log

The System Information Capture log provides details about the configuration and failure of the Cisco Unified MeetingPlace system during a particular time period. In general, every bug report should include the System Information Capture log.

Running this log generates a very large zip file that you can send to Cisco TAC, who can help you troubleshoot problems. After you download the zip file, be sure to delete it from the /tmp directory to save space on your system.

Note: To display the current status of the Cisco Unified MeetingPlace system, instead of over a specific period of time, see the Viewing the Current Status of the System in the Administration Center.

Note: During normal system use, you may use the su command to switch to the root user level. If you accidentally enter the root password into the command line, it is possible that the root password will be recorded in the BASH history file (~/.bash_history). If this happens, you should use the history -c command to clear the history; otherwise, the root password may be visible to other users and it might be captured as part of the infocap log.

Procedure

1. Sign in to the Administration Center.
2. Select Services > Logs > System Information Capture.
3. Enter or change the values on the System Information Capture Page.

   Note: To receive better and faster service from Cisco TAC, enter as much information as you can. The details you provide will help Cisco TAC quickly understand and troubleshoot the problem.

4. Select Capture Logs.
5. Select OK.
6. Obtain the data by taking one of these actions:
   • Navigate to the zip file specified on the page. The name of the zip file is based on the date and time parameters that you entered on the System Information Capture Page.
   • Select Export to File.
7. To view the System Information Capture log:
   1. Extract the files from the zip file.
   2. Open the index.html file.

Related Topics

• Table: Field Reference: System Information Capture Page in the Administration Center Page References for Cisco Unified MeetingPlace (R - S pages)

What To Do Next

We recommend that you delete the zip file from the /tmp directory to save space on your system.

How to Configure Logging Levels

On the Configure Logging Levels Page, you can define log levels for Cisco Unified MeetingPlace web applications and for the Media Server. The system collects messages for the specified log level and all the levels below it. The higher the log level you specify, the more information is collected. Debug is the highest log level.

Caution! Increasing log levels can severely decrease system performance and even freeze Cisco Unified MeetingPlace. Only change the log levels if Cisco TAC requests that you change them.

This section contains these topics:

• Log Levels
• Configuring Logging Levels

Log Levels

All log level changes occur during runtime; restarting is not required. These log levels are available:

• Debug-All logs are saved. This is the highest setting level.
• Info-Important events are logged. This is the default setting.
• Error-Only errors and exceptions are logged.
• Warn-Only warning errors are logged.

Related Topics

• Configuring Logging Levels

Configuring Logging Levels

Restriction

To configure Media Server logging levels, the Type of media server must be set to Hardware Media Server.

Procedure

1. Sign in to the Administration Center.
2. Select Services > Logs > Configure Logging Levels.
3. Enter or change the values in the fields.
4. Select Save.

Related Topics

• Table: Field Reference: Configure Logging Levels Page in the Administration Center Page References for Cisco Unified MeetingPlace (A - C pages)
• Obtaining and Viewing the System Information Capture (Infocap) Log