Cisco Unified MeetingPlace Release 8.0 -- Troubleshooting Problems with the Hardware Media Server

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* [[Cisco Unified MeetingPlace Release 8.0 -- Troubleshooting Problems with the Hardware Media Server#About Ethernet Settings for the Hardware Media Server|About Ethernet Settings for the Hardware Media Server]]
* [[Cisco Unified MeetingPlace Release 8.0 -- Troubleshooting Problems with the Hardware Media Server#About Ethernet Settings for the Hardware Media Server|About Ethernet Settings for the Hardware Media Server]]
* [[Cisco Unified MeetingPlace Release 8.0 -- Troubleshooting Problems with the Hardware Media Server#Misconfigured Ethernet Ports|Misconfigured Ethernet Ports]]
* [[Cisco Unified MeetingPlace Release 8.0 -- Troubleshooting Problems with the Hardware Media Server#Misconfigured Ethernet Ports|Misconfigured Ethernet Ports]]
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* [[Cisco Unified MeetingPlace Release 8.0 -- Troubleshooting Problems with the Hardware Media Server#"MCU blade is DOWN" Alarm|"MCU blade is DOWN" Alarm]]
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* Using 10 Mbps Ethernet
* Using 10 Mbps Ethernet
* Using half duplex Ethernet at any speed
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* Using 10/100Mbps for MCU and EMP, nor any hard set values (MCU & EMP tested and certified only on Auto/Auto setting connected to 1Gb switchports)
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== Misconfigured Ethernet Ports ==
== Misconfigured Ethernet Ports ==
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'''Solution: '''  Use the '''modifyTargetDevice''' command on the console of the blade to change the connection settings to match with that of the switch. See the [[Cisco Unified MeetingPlace Release 8.0 -- Setting Initial Values for the Hardware Media Server#Setting Initial Values for the Hardware Media Server|Setting Initial Values for the Hardware Media Server]] module for information about using this command.
'''Solution: '''  Use the '''modifyTargetDevice''' command on the console of the blade to change the connection settings to match with that of the switch. See the [[Cisco Unified MeetingPlace Release 8.0 -- Setting Initial Values for the Hardware Media Server#Setting Initial Values for the Hardware Media Server|Setting Initial Values for the Hardware Media Server]] module for information about using this command.
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=="MCU blade is DOWN" Alarm==
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'''Problem: '''  If an MCU blade (for example, blade ABC) goes down, the system generates an “MCU blade is DOWN:<''ABC_IP_Address''>” alarm with the blade’s IP address.
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'''Solution: '''  Clear this alarm. Sign in to the CLI of the Application Server and enter '''alarm'''. Note the reference number (REFNO) for the “MCU blade is DOWN:<''ABC_IP_Address''>” alarm and enter '''clearalarm <''REFNO''>'''. Alternately, you can clear all alarms by entering '''clearalarm all'''.
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* If, after running '''clearalarm''', another MCU  blade (blade XYZ) goes down, then you will see a new alarm, “MCU blade is down:<''XYZ_IP_Address''>.
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* If, however, another blade (for example, blade XYZ) goes down while there is an existing “MCU blade is DOWN:<''ABC_IP_Address''>” alarm, then you will see the “MCU blade is DOWN:<''ABC_IP_Address''>” alarm incremented by one. You will not see a new, separate alarm, for the XYZ blade. 
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*: If this happens, enter '''viewexlog | grep 180825'''.  This command returns a listing of the “MCU  blade is DOWN” alarms with the timestamps and the IP addresses.
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*:<tt>$[mpxadmin@server ~]$ '''viewexlog | grep 180825'''</tt>
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*:<tt>02/08 11:39:18.76 MIN  0x180825 MCU blade is DOWN: <''IP_Address''></tt>
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*:<tt>02/08 11:33:13.58 MIN  0x180825 MCU blade is DOWN: <''IP_Address''></tt>
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*:<tt>02/07 17:37:02.58 MIN  0x180825 MCU blade is DOWN: <''IP_Address''></tt>
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*:<tt>[mpxadmin@server ~]$</tt>
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*: This command is useful if the alarm is recent and the events in viewexlog have not been overwritten (by newer events).
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[[Category: Configuration Information for Cisco Unified MeetingPlace Release 8.0]]
[[Category: Configuration Information for Cisco Unified MeetingPlace Release 8.0]]

Latest revision as of 18:30, 11 February 2011

Main page: Cisco Unified MeetingPlace, Release 8.0

Back to: Installation, Upgrade and Migration

Back to: Configuration

Back to: Troubleshooting


This section covers problems you might encounter when configuring, operating, and managing the Hardware Media Server and provides suggested actions you can perform to solve the problems.


Contents

About Front Panel LED Issues on the Hardware Media Server

This section describes what to do if the LEDs on the front panel of the Hardware Media Server are off at all times, including during the power off and power on cycle.


Table: Resolving Front Panel LED Issues
Possible Causes Verification Steps

Power supply problem

  • Make sure that the power supply LED is green.
  • Check the AC cable and fuse.

The blades are not inserted correctly in the Cisco Unified MeetingPlace 3500 Series Media Server chassis, or a back plane pin is bent.

  • Open the telecom latch screws and extract the blade from its slot.
  • Verify that there are no bent pins on the back plane (using a flashlight, if necessary).* Re-insert the blade carefully closing the latches.



About Ethernet Settings for the Hardware Media Server

We recommend the following Ethernet port settings:

Audio Blade Ethernet Switch Port Result

Auto-negotiate

Auto-negotiate

1000/Full




Video Blade Ethernet Switch Port Result

Auto-negotiate

Auto-negotiate

1000/Full




Application Server Ethernet Switch Port Result

Auto-negotiate

Auto-negotiate

1000 Mbps or 100/Full

1000 Mbps

1000 Mbps

1000 Mbps

100/Full

100/Full

100/Full




We do not recommend the following:

  • Setting one device to auto-negotiate and setting the other device to a fixed configuration

Caution! Setting one device to auto-negotiate and the other device to a fixed configuration will often result in negotiation failure, where one side thinks it has a full duplex link and the other side thinks it has a half duplex link. This will result in intermittent non-specific failures which get progressively worse as the load on the system increases and can result in a complete service outage.

  • Using 10 Mbps Ethernet
  • Using half duplex Ethernet at any speed
  • Using 10/100Mbps for MCU and EMP, nor any hard set values (MCU & EMP tested and certified only on Auto/Auto setting connected to 1Gb switchports)

Misconfigured Ethernet Ports

Problem: An Ethernet port is misconfigured. Symptoms include the following:

  • Lost audio or video on a call
  • Dropped calls
  • Intermittent or no response to ping
  • On an Audio Blade or Video Blade, intermittent failure to sign in using Telnet or web interface
  • On the Application Server, intermittent failure to access the command line using SSH, or the Administration Center
  • The following alarms:


180825 MCU blade is DOWN


180826 EMP blade is DOWN


180812 System has no audio capacity


180813 System has no video capacity


180810 System audio capacity is N ports; licensed for N


180811 System video capacity is N ports; licensed for N

Solution: Change the address settings by following the procedure in Changing Address Settings for the Hardware Media Server in the Configuring the Audio and Video Blades for the Hardware Media Server module.

Solution: Use the modifyTargetDevice command on the console of the blade to change the connection settings to match with that of the switch. See the Setting Initial Values for the Hardware Media Server module for information about using this command.


"MCU blade is DOWN" Alarm

Problem: If an MCU blade (for example, blade ABC) goes down, the system generates an “MCU blade is DOWN:<ABC_IP_Address>” alarm with the blade’s IP address.

Solution: Clear this alarm. Sign in to the CLI of the Application Server and enter alarm. Note the reference number (REFNO) for the “MCU blade is DOWN:<ABC_IP_Address>” alarm and enter clearalarm <REFNO>. Alternately, you can clear all alarms by entering clearalarm all.

  • If, after running clearalarm, another MCU blade (blade XYZ) goes down, then you will see a new alarm, “MCU blade is down:<XYZ_IP_Address>.
  • If, however, another blade (for example, blade XYZ) goes down while there is an existing “MCU blade is DOWN:<ABC_IP_Address>” alarm, then you will see the “MCU blade is DOWN:<ABC_IP_Address>” alarm incremented by one. You will not see a new, separate alarm, for the XYZ blade.
    If this happens, enter viewexlog | grep 180825. This command returns a listing of the “MCU blade is DOWN” alarms with the timestamps and the IP addresses.
    $[mpxadmin@server ~]$ viewexlog | grep 180825
    02/08 11:39:18.76 MIN 0x180825 MCU blade is DOWN: <IP_Address>
    02/08 11:33:13.58 MIN 0x180825 MCU blade is DOWN: <IP_Address>
    02/07 17:37:02.58 MIN 0x180825 MCU blade is DOWN: <IP_Address>
    [mpxadmin@server ~]$
    This command is useful if the alarm is recent and the events in viewexlog have not been overwritten (by newer events).

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