Cisco Unified MeetingPlace Release 8.0 -- Troubleshooting Cisco Unified MeetingPlace Scheduling from Microsoft Outlook

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Main page: Cisco Unified MeetingPlace, Release 8.0

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Contents

How to Resolve Problems with the MeetingPlace Tab in the Microsoft Outlook Appointment Form


MeetingPlace Tab Does Not Appear in Microsoft Outlook Calendar Appointments

Problem: MeetingPlace tab does not appear in Microsoft Outlook calendar appointments.

Possible Cause: Multiple clients are open, or Microsoft Outlook or the user PC was shut down improperly.

Solution: Complete these steps:


  1. Exit all Microsoft Outlook clients.
  2. Check the Task Manager to verify that Microsoft Outlook has shut down.
  3. Reopen Microsoft Outlook.
  4. In Microsoft Outlook, select File > New > Appointment.
  5. Verify that the MeetingPlace tab appears.

Possible Cause: Cisco Unified MeetingPlace might not be set as the default form.

Solution: In the Administration Center, select System Configuration > Outlook Plug-In Configuration. Make sure that Make Cisco Unified MeetingPlace form the default appointment form is checked.

Solution: In Microsoft Outlook, select Tools > Options, and look for the MeetingPlace tab. If the tab is available, select the MeetingPlace tab, and check Make the MeetingPlace Meeting Schedule Form the Default Scheduling Form for All Meetings.

Possible Cause: An essential component might be disabled.

Solution: In Microsoft Outlook, select Help > About Microsoft Outlook > Disabled Items. If mp4olxxx.dll is disabled (xxx represents a number), select it and select Enable. Then restart Microsoft Outlook.


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MeetingPlace Tab is Blank or Displays an Error Page

Problem: The MeetingPlace tab is blank or displays an error page in Microsoft Outlook calendar appointments.

Possible Cause: The Application Server URL is not correctly configured in the Cisco Unified MeetingPlace plug-in for Microsoft Outlook.

Solution: Complete these steps:


  1. In Microsoft Outlook, select Tools > Options.
  2. Select the MeetingPlace tab.
  3. If multiple Cisco Unified MeetingPlace servers appear, verify that the correct server is labeled as [Default].
  4. Select the [Default] server.
  5. Select Edit.
  6. Verify that the Server URL is correct.
    For example, if you recently enabled or disabled SSL on the Application Server, you need to modify the Server URL accordingly to begin with either https (SSL enabled) or http (SSL disabled).

Possible Cause: The user or the meeting scheduler uninstalled the Cisco Unified MeetingPlace plug-in for Microsoft Outlook but did not complete all necessary steps for doing so.

Solution: Reinstall the Cisco Unified MeetingPlace plug-in for Microsoft Outlook on the user PC. See the Enabling Cisco Unified MeetingPlace Scheduling from Microsoft Outlook module.

Solution: If the user does not want to reinstall the plug-in:

Possible Cause: The Cisco Unified MeetingPlace Application Server might be down, or network issues are preventing a connection to the server.

Solution: Check the system status and the network status, and troubleshoot accordingly.


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Sign-in Required Each Time a User Selects the MeetingPlace Tab

Problem: Each time a user selects the MeetingPlace tab in Microsoft Outlook calendar appointments, the user is prompted to sign in.

Solution: Make sure that the user has the most current version of the Cisco Unified MeetingPlace plug-in for Microsoft Outlook.


  1. In Microsoft Outlook, select File > New > Appointment.
  2. Select the MeetingPlace tab.
  3. Check whether "Upgrade to newer version" appears in the appointment window.
    • If the text does not appear, the user already has the most current version of the plug-in.
    • Otherwise, select Upgrade to newer version and follow the prompts.

Solution: Make sure that cookies are enabled in the default browser of the user PC. After the initial sign-in to Cisco Unified MeetingPlace, a cookie is saved and used for future sign ins.

Solution: If your Cisco Unified MeetingPlace system is configured to authenticate users externally, for example through Integrated Windows Authentication or AXL authentication (for Directory Service users), then verify and correct that configuration.


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How to Resolve Problems with Scheduling Meetings from Microsoft Outlook


Sign-in Required Each Time a User Reschedules a Delegate-Scheduled Meeting

Problem: When a user tries to reschedule a meeting that was previously scheduled by a Microsoft Outlook delegate, the user is prompted to sign in to Cisco Unified MeetingPlace. This occurs even when the user previously signed in and checked "Remember Me."

Possible Cause: The user and the delegate are using different formats (hostname vs. IP address) for the Cisco Unified MeetingPlace Web Server URL.

Solution: The user can reschedule the meeting after signing in again, but to avoid the repeated sign-ins, complete these steps on the PCs of both the user and the delegate:


  1. In Microsoft Outlook, select Tools > Options.
  2. Select the MeetingPlace tab.
  3. Select the name of the Cisco Unified MeetingPlace Web Server.
  4. Select Edit.
  5. Compare the Server URLs that are configured on the user PC and the delegate PC.
  6. If one Server URL uses an IP address while the other Server URL uses a hostname, change the Server URL format of the user to match the Server URL format of the delegate.


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Problems Accessing Cisco Unified MeetingPlace for Microsoft Outlook

Problem: Cisco Unified MeetingPlace for Microsoft Outlook is on the disabled items list.

Possible Cause: The system might move the integration to the disabled items list if Microsoft Outlook crashes or is closed incorrectly.

Solution: In Microsoft Outlook, select Help > About Microsoft Outlook > Disabled Items. If mp4olxxx.dll is disabled (xxx represents a number), select it and select Enable. Then restart Microsoft Outlook.


Error Messages Appear When Rescheduling or Opening the First Occurrence of a Recurring Meeting Series

Problem: The system displays the following message when a user tries to reschedule the first occurrence of a recurring meeting series that is currently in progress: "Operation is not allowed. Meeting in progress."


The system displays the following message when the user opens this meeting occurrence: "Cannot open this item. You changed one of the recurrences of this item, and this instance no longer exists. Close any open items and try again."

Solution: Wait a few moments and then try to open the item again.


Error Message: Microsoft Outlook is Not Your Default Email Client

Error Message: "Microsoft Outlook is not your default email client."

Solution: Specify the default email client on the user computer by following this procedure.


  1. Uninstall the Cisco Unified MeetingPlace plug-in for Microsoft Outlook in Add/Remove Programs.
  2. Open Internet Explorer.
  3. Select Tools > Internet Options.
  4. Select the Programs tab.
  5. Select Microsoft Outlook in the Email field.
  6. Select OK.
  7. Reinstall the Cisco Unified MeetingPlace plug-in for Microsoft Outlook.


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Conflict Message Appears When User Schedules a Cisco Unified MeetingPlace through Microsoft Outlook

Problem: User receives a "Conflict Message" after scheduling a Cisco Unified MeetingPlace meeting through Microsoft Outlook and after responding to accepted notifications.

Possible Cause: This is because of a Microsoft Exchange issue.

Solution: Modify the registry of the Microsoft Outlook clients.


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Microsoft Outlook Plug-in Download Link Does Not Appear on the Cisco Unified MeetingPlace Web User Portal

Problem: The Microsoft Outlook plug-in download link does not appear on the Cisco Unified MeetingPlace web user portal after the user signs in.

Solution: Check the License Summary Page on the Cisco Unified MeetingPlace Application Server. Verify that the msft_int license is installed and enabled.


If you added the license file after the Cisco Unified MeetingPlace Web Server was started, restart the MPWeb service or reboot the Web Server. License options are loaded only during Web Server startup.


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Additional References for Troubleshooting Cisco Unified MeetingPlace Scheduling from Microsoft Outlook

Topic Documentation

Troubleshooting notifications

Troubleshooting Email Notifications for Cisco Unified MeetingPlace module

Troubleshooting problems with joining meetings

User Guide for Cisco Unified MeetingPlace


http://www.cisco.com/en/US/products/sw/ps5664/ps5669/products_user_guide_list.html

Troubleshooting user issues

User Guide for Cisco Unified MeetingPlace


http://www.cisco.com/en/US/products/sw/ps5664/ps5669/products_user_guide_list.html

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