MeetingPlace Moderator at 22:58, 22 December 2011

2011-12-22T22:58:48Z

← Older revision		Revision as of 22:58, 22 December 2011
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-	For information on troubleshooting problems with the Cisco Unified MeetingPlace H.323/SIP Gateway, see [[Cisco Unified MeetingPlace Release 6.1 -- Troubleshooting Cisco Unified MeetingPlace H.323/SIP IP Gateway Software ~~Release 6.0~~ With Release 6.1\|Troubleshooting Cisco Unified MeetingPlace H.323/SIP IP Gateway]].	+	For information on troubleshooting problems with the Cisco Unified MeetingPlace H.323/SIP Gateway, see [[Cisco Unified MeetingPlace Release 6.1 -- Troubleshooting Cisco Unified MeetingPlace H.323/SIP IP Gateway Software With Release 6.1\|Troubleshooting Cisco Unified MeetingPlace H.323/SIP IP Gateway]].

MeetingPlace Moderator at 21:13, 16 May 2011

2011-05-16T21:13:02Z

← Older revision		Revision as of 21:13, 16 May 2011
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-	For information on troubleshooting problems with the Cisco Unified MeetingPlace H.323/SIP Gateway, see [[Cisco Unified MeetingPlace Release 6.1 -- Troubleshooting Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.3 With Release 6.1\|Troubleshooting Cisco Unified MeetingPlace H.323/SIP IP Gateway]].	+	For information on troubleshooting problems with the Cisco Unified MeetingPlace H.323/SIP Gateway, see [[Cisco Unified MeetingPlace Release 6.1 -- Troubleshooting Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 6.0 With Release 6.1\|Troubleshooting Cisco Unified MeetingPlace H.323/SIP IP Gateway]].

MeetingPlace Moderator: 1 revision

2011-03-28T21:11:29Z

1 revision

← Older revision

Revision as of 21:11, 28 March 2011

MeetingPlace Moderator: Created page with "Cisco Unified MeetingPlace Release 6.1 > [[Cisco Unified MeetingPlace Release 6.1 -- Cisco Unified MeetingPlace Audio Server, Release 6.1|Cisco Unified MeetingPlac..."

2011-01-27T00:23:51Z

Created page with "Cisco Unified MeetingPlace Release 6.1 > [[Cisco Unified MeetingPlace Release 6.1 -- Cisco Unified MeetingPlace Audio Server, Release 6.1|Cisco Unified MeetingPlac..."

New page

[[Cisco Unified MeetingPlace Release 6.1]] >
[[Cisco Unified MeetingPlace Release 6.1 -- Cisco Unified MeetingPlace Audio Server, Release 6.1|Cisco Unified MeetingPlace Audio Server]]
> [[Cisco Unified MeetingPlace Release 6.1 -- Configuring the Audio Server|Configuring]]
> [[Cisco Unified MeetingPlace Release 6.1 -- Troubleshooting the System Configuration|Troubleshooting the System Configuration]]

For IP ports that do not answer (for example, the caller hears a busy or a fast-busy sound), follow these procedures:
* [[Cisco Unified MeetingPlace Release 6.1 -- About Troubleshooting IP Ports That Do Not Answer#To Check the Cisco Unified MeetingPlace Audio Server|To Check the Cisco Unified MeetingPlace Audio Server]]
* [[Cisco Unified MeetingPlace Release 6.1 -- About Troubleshooting IP Ports That Do Not Answer#To Check the Cisco Unified MeetingPlace H.323/SIP Gateway|To Check the Cisco Unified MeetingPlace H.323/SIP Gateway]]
* [[Cisco Unified MeetingPlace Release 6.1 -- About Troubleshooting IP Ports That Do Not Answer#To Check Cisco Unified Communications Manager|To Check Cisco Unified Communications Manager]]

For information on troubleshooting problems with the Cisco Unified MeetingPlace H.323/SIP Gateway, see [[Cisco Unified MeetingPlace Release 6.1 -- Troubleshooting Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.3 With Release 6.1|Troubleshooting Cisco Unified MeetingPlace H.323/SIP IP Gateway]].

===== To Check the Cisco Unified MeetingPlace Audio Server =====

# Access the CLI. If you do not already have terminal logging turned on, turn it on. For information, see [[Cisco Unified MeetingPlace Release 6.1 -- Connecting Your Laptop Computer to the Cisco Unified MeetingPlace System#Logging Your HyperTerminal Session|Logging Your HyperTerminal Session]].
# Make sure that the Cisco Unified MeetingPlace Audio Server has IP ports configured and active by using the ''' blade ''' and ''' portstat ''' commands.
# Log in to the CLI and at the tech$ prompt, enter ''' tvportstat -all '''.
# Monitor the output of this command while you make a test call. Verify that the incoming call is seen by the Audio Server.
# Enter cptrace -T 5.
# Monitor the output of this command while you make another test call. Verify that the incoming call is seen by the Audio Server.
# Enter ''' errorlog -s info -l '''. Scroll through the log by typing ''' f ''' and check for warnings and alarms, especially those that happen in the cpiphandler.cc file. To exit this command, enter ''' q '''.
# To verify that the Cisco Unified MeetingPlace Gateway SIM and Cisco Unified MeetingPlace H.323/SIP Gateway services have a status of OK, enter ''' gwstatus '''.

===== To Check the Cisco Unified MeetingPlace H.323/SIP Gateway =====

# Access the CLI. If you do not already have terminal logging turned on, turn it on. For information, see [[Cisco Unified MeetingPlace Release 6.1 -- Connecting Your Laptop Computer to the Cisco Unified MeetingPlace System#Logging Your HyperTerminal Session|Logging Your HyperTerminal Session]].
# To verify that the Cisco Unified MeetingPlace Gateway SIM and Cisco Unified MeetingPlace H.323/SIP Gateway services have a status of OK, enter ''' gwstatus '''.
# Verify that the Cisco Unified MeetingPlace H.323/SIP Gateway configuration has the appropriate call control enabled (either H.323 or SIP).
# Open the Cisco Unified MeetingPlace Gateway SIM event log and make a test call.
# While looking at the Cisco Unified MeetingPlace Gateway SIM event log, verify that the Cisco Unified MeetingPlace H.323/SIP Gateway receives the test call and that the IP server returns a response code of 0, such as the following:
#: <tt> MP Resp. Msg=3 CPerr=0 SeqNum=0x16 </tt>
# Verify that no softphones, such as Microsoft NetMeeting, are running on the Cisco Unified MeetingPlace H.323/SIP Gateway.
# If Cisco Unified MeetingPlace Web Conferencing is running on the same machine, be sure that Web Conferencing and the Cisco Unified MeetingPlace H.323/SIP Gateway are assigned to different IP addresses.

===== To Check Cisco Unified Communications Manager =====

# Verify that an H.323 gateway has been created for the Cisco Unified MeetingPlace H.323/SIP Gateway and that a route pattern has been assigned to the Cisco Unified MeetingPlace H.323/SIP Gateway.
# Verify that the Cisco Unified Communications Manager (formerly known as Cisco Unified CallManager) server can ping the Cisco Unified MeetingPlace H.323/SIP Gateway and vice versa.
# In the Cisco Unified Communications Manager cluster, ensure that the Cisco Unified MeetingPlace H.323/SIP Gateway points at a subscriber and not at a publisher.

[[Category: Unified MeetingPlace Release 6.1]]

Cisco Unified MeetingPlace Release 6.1 -- About Troubleshooting IP Ports That Do Not Answer - Revision history

MeetingPlace Moderator at 22:58, 22 December 2011

MeetingPlace Moderator at 21:13, 16 May 2011

MeetingPlace Moderator: 1 revision

MeetingPlace Moderator: Created page with "Cisco Unified MeetingPlace Release 6.1 > [[Cisco Unified MeetingPlace Release 6.1 -- Cisco Unified MeetingPlace Audio Server, Release 6.1|Cisco Unified MeetingPlac..."