Cisco Unified MeetingPlace Release 6.1 -- About Alarms

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If the H.323/SIP Gateway fails, see information at [[Cisco Unified MeetingPlace Release 6.1 -- Cisco Unified MeetingPlace H.323/SIP IP Gateway, Release 6.0|Cisco Unified MeetingPlace H.323/SIP IP Gateway, Release 6.0]].
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If the H.323/SIP Gateway fails, see information at [[Cisco Unified MeetingPlace Release 6.1 -- Cisco Unified MeetingPlace H.323/SIP IP Gateway|Cisco Unified MeetingPlace H.323/SIP IP Gateway]].
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'''Note''': Additional alarm information is provided in the Alarm and Exception Code Reference document: http://www.cisco.com/en/US/docs/voice_ip_comm/meetingplace/7x/english/technical_references/alarm_list.xls
'''Note''': Additional alarm information is provided in the Alarm and Exception Code Reference document: http://www.cisco.com/en/US/docs/voice_ip_comm/meetingplace/7x/english/technical_references/alarm_list.xls
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== Viewing the Alarm Table (Cisco Unified MeetingPlace 8106 and Cisco Unified MeetingPlace 8112) ==
== Viewing the Alarm Table (Cisco Unified MeetingPlace 8106 and Cisco Unified MeetingPlace 8112) ==

Latest revision as of 23:41, 22 December 2011

Cisco Unified MeetingPlace Release 6.1 > Cisco Unified MeetingPlace Audio Server > Troubleshooting the Audio Server System



As the system administrator, you must detect system hardware and software malfunctions, unauthorized access, toll fraud, and other error conditions in the Cisco Unified MeetingPlace system. This section describes the Alarm Table and how to use it.


When a problem occurs, you are notified in the following ways:


Contents

Understanding the Alarm Table

In addition to reporting abnormal events, the Alarm Table shows you how many times the alarm condition occurred, the date of its first and last occurrences, the server number where the alarm occurred, and a brief description of the alarm condition.


When an alarm occurs, Cisco Unified MeetingPlace assigns it an alarm code that identifies the type of alarm. If you want to be notified in case of an alarm, configure the system to outdial to a specific destination.


The Alarm Table reports five types of alarms:

  • Repeated unsuccessful attempts to log in (locked profile)
  • Trunk malfunction (T1 failure)
  • Integration malfunction (IP failure)
  • Hardware or software failures
  • System outages


The alarm table combines multiple alarms into a single table entry when the following values are the same:

Code

Unit

Software Module


The brief description in an alarm table entry may contain values that are specific to one alarm occurrence, such as an IP address, gateway unit number, or the available disk space on a Web Server. These values may differ for all alarms that are combined into one table entry, but only the values for the first alarm are displayed. To view all alarm occurrences, view the Exception Log.


As the system administrator, you deal directly with only some of the first two alarm types. Other alarm types require assistance from a Cisco Network Consulting Engineer (NCE).


We recommend that you check the Alarm Table weekly. You can save the information from the Alarm Table in a file for future reference, and then clear the alarms in the table. If the alarms are not cleared, the table overflows and you cannot view new alarm entries.


Caution! Report immediately any alarm condition that you do not understand to a Cisco NCE representative.


Table: Alarms describes various alarms you might see.


Table: Alarms
Alarm Description

Code[40728] Too many attempts to log in to profile

A login error alarm that means a user tried unsuccessfully to log in more than the number of attempts specified in the Usage Parameters.


The Alarm Table reports the last user who unsuccessfully attempted login since you last cleared the alarm.


(For information on clearing alarms, see the Viewing the Alarm Table (Cisco Unified MeetingPlace 8106 and Cisco Unified MeetingPlace 8112).)

Code[4916105] Red Alarm detected on this T1 span

A failure alarm that appears when a T1 line is down, such as during a power failure. Call your telephony service provider for reactivation.

IP failure alarm

Server-related IP failures can cause an alarm or generate a log.


If the H.323/SIP Gateway fails, see information at Cisco Unified MeetingPlace H.323/SIP IP Gateway.

Code [1048593] DB disk backup is disabled. Run `save' to enable

A minor alarm that is posted when, during a system restart, the system detects that the internal disk-to-disk database backup is disabled. The disk-to-disk database backup is disabled by several maintenance procedures, notably any software upgrade.


To prevent this alarm condition, system administrators can run the save command, making the upgrade permanent.


System administrators can allow attendants to view alarms but not clear them. For more information on configuring this function, see the About Help Desk Privileges for Attendants.

Note: Additional alarm information is provided in the Alarm and Exception Code Reference document: http://www.cisco.com/en/US/docs/voice_ip_comm/meetingplace/7x/english/technical_references/alarm_list.xls

Viewing the Alarm Table (Cisco Unified MeetingPlace 8106 and Cisco Unified MeetingPlace 8112)

To Check the Alarm Table in MeetingTime
  1. Select the Alarm Tables topic, and click Execute .
    You can also check the Alarm Table by choosing Administration menu > View Alarms .
    The Alarm Viewer window shows the alarm table. Each alarm is listed by server with a corresponding alarm number.
  2. You can do the following in the Alarm Viewer. (For more information, see the Important Alarm Codes.)


To Do This in the Alarm Viewer Window

See the alarm type and its description

Click a log code.

To remove an alarm entry from the Alarm Viewer window

Select the alarm number then click Clear Alarm . To clear all alarms, click Clear All .


Clearing an alarm does not resolve the problem that caused it. For example, if you clear an alarm on Too Many Attempts to Log In to Profile, the user profile is still locked by the system.

Save alarm table information to a file

Click Save to File . Enter a filename that identifies the alarm table.


For example, AT608.TXT could be the file name for the Alarm Table saved on June 8. Then click OK .


3. Click OK to close the window.


Important Alarm Codes

Table: Important Alarm Codes shows ranges of alarm codes that represent unusual conditions in the system. Report any of these codes to a Cisco NCE representative.


Table: Important Alarm Codes
Code Description

050000-05FFFF-Conference Scheduler

This failure affects the writing or reading of a single database record.

060000-06FFFF-Workstation Server Failure

This failure affects one workstation's connection to MeetingTime.

080000-08FFFF-Voice User Interface

An error in the VUI module typically affects a single caller.

090000-09FFFF-Data Base Failure

This failure can affect a single phone call or the entire system.



Interpreting LEDs on the Cisco Unified MeetingPlace 8106

The Cisco Unified MeetingPlace 8106 has three types of LEDs, as shown in Figure: LEDs on Front of Cisco Unified MeetingPlace 8106.

Figure: LEDs on Front of Cisco Unified MeetingPlace 8106

191836.JPG



The LEDs are described in Table: LEDs on Cisco Unified MeetingPlace 8106.

Table: LEDs on Cisco Unified MeetingPlace 8106
Fan tray (For information about replacing the fan tray, see the Fan Tray Replacement Procedure for the Cisco Unified MeetingPlace 8106 , at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_maintenance_guides_list.html.) Power supply units (For information about replacing the power supply units, see the Power Supply Replacement Procedure for Cisco Unified MeetingPlace 8106 , at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_maintenance_guides_list.html.) Disk drives (For information about replacing disk drives, see the Hard Disk Replacement Procedure for the Cisco Unified MeetingPlace 8106 , at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_maintenance_guides_list.html.)
Component (Cisco Unified MeetingPlace 8106) Color Description

None

Fan tray is working properly or is not properly inserted.

Red

Fan tray is not working properly.

Green on both

Power supply units are working properly.

Red on both

Neither power supply unit is working properly. Shut off the server as soon as possible and remove all cards, the floppy drive and CD-ROM drive housing unit, and the disk drives.

None on both

Either the server is powered off or the power supply units are not properly inserted.

Green on one, red on other

One power supply unit is working properly and the other is either bad or not properly inserted.

Green on one, none on other

One power supply unit is working properly and the other is either bad or not properly inserted.

Red on one, none on other

One power supply unit is bad and the other is not properly inserted.

Green

Server is accessing the disk drive.

None

Server is not accessing the disk drive.



Interpreting Alarm LEDs on the Cisco Unified MeetingPlace 8112

The Cisco Unified MeetingPlace 8112 has System Status and Alarm LEDs on the upper part of the front panel. It also has System Status LEDs on each Smart Blade, and System Status LEDs on the Hot Swap Controller (HSC).


Figure: LEDs on Front of Cisco Unified MeetingPlace 8112 shows the location of specific LEDs on the front of the Cisco Unified MeetingPlace 8112.

Figure: LEDs on Front of Cisco Unified MeetingPlace 8112

191837.JPG


When the Cisco Unified MeetingPlace Audio Server system is functioning properly, the LEDs on the Cisco Unified MeetingPlace 8112 are green. When the system detects a problem, one or more LEDs are either red or yellow. For assistance, see the Understanding the Alarm Table.


Table: Alarm LEDs on the Fronts of Cisco Unified MeetingPlace 8112 describes each alarm LED on the Cisco Unified MeetingPlace 8112.

Table: Alarm LEDs on the Fronts of Cisco Unified MeetingPlace 8112
Alarm LED (Cisco Unified MeetingPlace 8112) Color Description

System In Service

Green

The system is fully in service.

Component Out of Service

Yellow

Something is wrong with a server component, such as a disk drive or disk.


For assistance, see Troubleshooting the Cisco Unified MeetingPlace Audio Server System Installation, or contact Cisco NCE.

System Out of Service

Red

The system is out of service.


For assistance, see Troubleshooting the Cisco Unified MeetingPlace Audio Server System Installation, or contact Cisco NCE.

Minor Alarm

Yellow

A problem has occurred in the system that is not affecting the system functions. (Although this condition might not affect system operation immediately, address it quickly.)


For information about alarms, see the Understanding the Alarm Table.

Major Alarm

Red

A serious problem exists with the system. Because this kind of condition usually interrupts system operations, you should address it immediately.


For assistance, see Troubleshooting the Cisco Unified MeetingPlace Audio Server System Installation, , or contact Cisco NCE.

Critical Alarm

-

Disregard this LED; it is currently not in use.

Hot Swap Controller (HSC) power LED


(For information about replacing the HSC, see the Hot Swap Controller Replacement Procedure for the Cisco Unified MeetingPlace 8112 , at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_maintenance_guides_list.html.)

Green on one, none on the other

There is power to the board, which means there is power to the system.


The HSC board has two LEDs, one for power (PWR) and the other errors (ERROR). To indicate normal operation, the PWR LED is green and the ERROR LED is not lit. Any other combination of LED status indicates an HSC board malfunction. (For assistance, see Troubleshooting the Cisco Unified MeetingPlace Audio Server System Installation, or contact Cisco NCE.)


In case of HSC malfunction, you can perform a system power cycle to clear the problem. If power cycling the system does not clear the HSC problem, replace the HSC as soon as possible.

Caution! A malfunctioning HSC can cause communication to other boards in the chassis to be broken and, consequently, a general Cisco Unified MeetingPlace system failure.

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